Using feedback and usage metrics to improve application usability

If you are assigned the audit administrator role in a Qlik Cloud tenant, you can access usage metrics for Insight Advisor and Insight Advisor Chat through the Natural Language API. The metrics include feedback from application users on their experience using Insight Advisor and Insight Advisor Chat to generate visualizations.

User interactions with an application through Insight Advisor, such as natural language questions, providing feedback, or method of analysis creation (for example, through the assets panel or by selecting an analysis type), are logged as events which can be accessed by audit administrators. The metrics can be used to improve application user experience through changes to the logical model or the data itself. These records will be retained for 30 calendar days.

Usage metrics can help application creators assess the success of application users in finding helpful insights in their data. For example, the metrics will identify what types of questions are not producing any results. The interpreter of the metrics can then make the needed adjustments to the application's data model or logical model to make the application more helpful. Additionally, if the metrics reveal a large number of unanswered questions, a possible solution could be to enable Insight Advisor Chat for more applications and to create new applications to help answer these questions.

Usage metrics for Insight Advisor and Insight Advisor Chat are collected for all application users in a shared or managed space. The metrics are collected from natural language API endpoints. As an audit administrator, it is not possible to view usage and feedback data for an application user's personal space.

To view usage metrics and feedback for an application, you need the following:

• The Manage API keys permission in the tenant in which the application is located.

• Audit administrator role in the tenant in which the application is located.

• One of the following permissions in the space in which the application is located:

  • Shared spaces:

    • Owner

    • Can manage

    • Can edit

    • Can view

  • Managed spaces:

    • Is owner

    • Can manage

    • Can contribute

    • Can view

    • Has restricted view

For more information about the audit administrator role, see:

• Permissions for audit administrators (user-based subscriptions)
• Permissions for audit administrators (capacity-based subscriptions)
• Permissions for audit administrators (Qlik Anonymous Access subscriptions)

In addition to direct feedback, this endpoint can deliver other useful metrics, including whether user requests are sent through natural language with Insight Advisor Search, the assets panel, or Insight Advisor Analysis Types.

For specifics about the Natural Language API, see Natural language.

For a tutorial on using the Natural Language API, see Collect and share Insight Advisor feedback.