Gladly

Gladly is a customer service platform.

For more information about connecting to SaaS applications, see Connexion à des applications SaaS.
For more information about Lite connectors, see Classifications des connecteurs d'applications SaaS.
Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see Quand Data Movement gateway est-elle obligatoire ?.

Supported update methods

For more information, see Vue d'ensemble des méthodes de mise à jour de la cible.

Landing tasks:

Change data capture (CDC)
Reload and compare

Replication tasks:

Change data capture (CDC) using Change Tables
Full load

Landing data in a data lake tasks:

Change data capture (CDC)
Reload

Preparing for authentication

To access your Gladly data, you need to authenticate the connection with your account credentials.

Make sure that the account you use has read access to the tables you want to fetch.

To give a user the permission to access an API:

In Gladly, click the menu in the left top corner and navigate to Settings>Users.
Search and select the user who needs the access. A permission named API User is created.
Select the permission and do not change the Agent role of the user.
Click Save.

To generate an API token:

In Gladly, go to More settings.
If you do not see this menu, request the access to the API. See the procedure above.
Click API Tokens and Create Token in the top right corner.
Copy the API token.

You can find your Help Center ID in Gladly:

Navigate to Settings>Help Center.
Click the three dots next to Help Center.
Select Configure.
Copy the Help Center ID from the URL.

Creating the connection

For more information, see Connexion à des applications SaaS.

Fill in the required connection properties.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Click Create.

Connection settings
Setting	Description
Data gateway	Sélectionnez une Data Movement gateway si cela est nécessaire pour votre cas d'utilisation. Note Informations Ce champ n'est pas disponible avec l'abonnement Démarreur Qlik Talend Cloud, car il ne supporte pas Data Movement gateway. Si vous avez un autre niveau d'abonnement et si vous ne souhaitez pas utiliser Data Movement gateway, sélectionnez Aucune. Pour des informations sur les avantages de Data Movement gateway et les cas d'utilisation qui la nécessitent, consultez Qlik Data Gateway - Data Movement.
Organization	The name of your organization in the Gladly domain. Example: In https://example.gladly.com, the organization name is example.
Help Center ID	Help Center ID.
Agent Email	The email of the Gladly user who has access to the API.
API Token	API token.

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