Deploying and administering Qlik Answers

Qlik Answers is an add-on subscription to Qlik Cloud and requires no additional deployment. Qlik Answers is administered from both the Administration activity center and the catalog in Qlik Cloud.

Monitor capacity and manage user access permissions from the Administration activity center. Manage assistants and knowledge bases from the catalog in Qlik Cloud.

Qlik Answers capacity

Qlik Answers is available as an add-on to Qlik Cloud. Your subscription determines both your quota of questions asked by users and the number of pages indexed.

Monitoring Qlik Answers capacity

Metering of capacity consumption is visible from Home in the Administration activity center.

Questions (monthly) tracks the number of questions used from your monthly quota. Knowledge base pages measures the number of index pages out of your purchased total. Hover over the bars to see a tooltip with more details. The colors of the bars represent different metrics.

• Blue bar: The consumed amount this period.

• Red bar: Overage consumption. Overage is when the consumption of a resource exceeds the purchased amount for the period.

• Dark gray vertical line: The consumed amount last period

For more information on subscriptions and quotas, see the Qlik Answers product description.

Question capacity

Question quotas are per month and reset every month. Questions do not carry over between months. When you hit your limit, users can no longer ask questions until the next month. Overage is only allowed on Qlik Cloud capacity-based subscriptions. For more information on overage, see Overage.

For more information on question capacity, see the Qlik Answers product description.

Indexing capacity

Each page in an index uses up capacity while it is indexed. Capacity does not expire or reset. Adding, deleting, or updating pages impacts capacity usage. Index capacity overage is only available on Qlik Cloud capacity-based subscriptions.

Pages correspond to 2,000 characters of text data. Only the size of the text data is counted. File size from images and other non-textual content is not counted when calculating pages in Qlik Answers.

Qlik Answers guardrails

Guardrails are hard limits on capacities. They are used to ensure Qlik Answers performance and stability. The following guardrails and capacities are used by Qlik Answers:

• Maximum file size on disk: 50 MB.

• Concurrent documents ingested per data source: 10.

• Knowledge base search rate limit: 50 per minute per subscription.

• Assistant question rate limit: 20 per minute per subscription.

Managing user access to Qlik Answers

You can manage user access to Qlik Answers in the Administration activity center in both the User Default role and custom roles. There are no default Qlik Answers security roles. You can tailor Qlik Answers access using custom roles and the available Qlik Answers permissions. For more information about custom user roles, see Managing custom roles (capacity-based subscriptions) or Managing custom roles (user-based subscriptions).

Under Content types, there are the following permissions for Qlik Answers:

• Manage assistants: Control what level of access users have with assistants. The following permissions are available:

  • View assistants: Users can view assistants and ask questions.

  • Allowed: Users can create, view, and manage assistants.

  • Not allowed: Users cannot access assistants.

• Manage knowledge bases: Control what level of access and interaction users have with knowledge bases. The following permissions are available:

  • View knowledge bases: Users can view knowledge bases.

  • Allowed: Users can create, view, manage, index, and search knowledge bases.

  • Not allowed: Users cannot access knowledge bases in Qlik Cloud.

• Index the contents of a knowledge base source: Control indexing rights with knowledge bases. The following permissions are available:

  • Allowed: Users can index knowledge bases and create a reindexing schedule.

  • Not allowed: Users cannot index knowledge bases.

• Search knowledge bases: Control search access to knowledge bases. Search allows users access to knowledge base contents when asking Qlik Answers questions. The following permissions are available:

  • Allowed: Users can search knowledge bases when asking questions of Qlik Answers assistants.

  • Not allowed: Users cannot search knowledge bases.

Additionally, to review conversations and view feedback in assistants, users require the audit admin user role.

Additionally, space roles affect access to Qlik Answers. For more information, see Spaces permissions and Qlik Answers.

Managing assistants and knowledge bases

Qlik Answers assistants and knowledge bases are managed from the catalog. In you are a tenant administrator analytics administrator , you can view, move, and delete assistants and knowledge bases. For more information, see:

• Managing assistants

• Managing knowledge bases

Audit administrator can review conversations and feedback in assistants. For more information, see Reviewing assistant conversations.