Reviewing assistant conversations

In Review, you can review your assistant's conversations. Reviewing requires the audit admin user role.

Review feedback provides information on assistant conversations. You can select conversations to view the chat details and other information. You can filter the results or search in the conversations to find specific conversations.

When you select a conversation, you can see the sources used, view feedback, and review the chat history.

For answers with feedback, you can highlight them in the chat history to view them in context. You can mark answers with feedback as reviewed to keep track of which ones you have viewed.

Improving assistants using feedback

Reviewing your users' answers is key for content improvement. As answers are unique each time, with no specific caching, even similar questions may generate different answers and give users different experiences.

Provide your subject matter experts with access to assistants to review answers. They can help assess how the assistant is meeting user needs and if the data used by the assistant is serving the right purpose.

If not, you may need to look at improving your data sources to better meet user needs. For example, maybe feedback is indicating that there are gaps in the information that need to be filled. Alternatively, it may be that there are too many data sources in the knowledge bases used by the assistant. The assistant may need a smaller, more focused pool of resources to draw on.

You can also look at the kinds of information users are asking for, but that Qlik Answers cannot provide itself. For example, Qlik Answers does not create aggregate or ranked answers, but it can use aggregate and ranked content in the data sources. If your customers are looking for ranked answers or options in their questions, you can add that to the data sources used by the assistant.