Answering questions with Qlik Answers
Chat with assistants, view and download source documents, manage conversations, and more.
Assistants provide a generative AI (GenAI) chat experience for asking questions and getting answers from different data sources. Each assistant is connected to one or more curated knowledge bases. These knowledge bases contain data sources such as PDF documents, PowerPoint presentations, and other unstructured data. As you ask questions, answers are sourced using retrieval augmented generation (RAG) from the knowledge bases, ensuring the responses are relevant to your needs. You can view the sources used to create the answers.
You can access assistants from the catalog.
Qlik Answers assistant
You require user role permissions to ask assistants questions. For more information, see Qlik Answers access and permissions.
If you have permissions to create and edit assistants, see Working with assistants for more information.
Navigating assistants
When you open an assistant, what you see will depend on your Qlik Answers user permissions and your space role. Qlik Answers has the following sections for users with view and chat access:
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Overview: Information about the assistant.
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Chat: Expandable and collapsible chat interface.
Chatting with assistants
You can chat with an assistant by:
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Entering your question
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Clicking the microphone icon (if your browser's voice-to-text capability is supported in Qlik Answers).
Qlik Answers will then generate a response.
You can ask follow-up questions. Qlik Answers will understand the context from the previous question. If you want to start a new thread of conversation, click New conversation.
If your chat is collapsed, click Chat and click New conversation.
A collapsed Qlik Answers chat
Assistants may include default conversation starter questions. If you click a conversation starter, it will ask Qlik Answers that question.
Chat with conversation starters
Chatting best practices
If you are not getting the response you expect with your questions, try rephrasing your question. Try asking in a way that describes what you are looking for. That can help give the assistant more context to what answer you are looking for.
Similar to working with search, try providing more detail to get more specific answers. For overview information, as what something is. For tasks, ask how to do something. For example, try asking "What is the trim function?", and then "How do I remove spaces using the trim function?".
If you are not sure what to ask, try asking the assistant what questions it can answer about a subject. The assistant answers with the kinds of questions it can answer for you. For example, try asking "Give me 5 questions you can answer about trim?".
Viewing and downloading sources
If you have permission, you can view the sources used by Qlik Answers in its responses. Click View <number> sources in a response to view the sources.
Viewing sources used in an answer
Click 
to copy the text used from that source. If you have access to the data source used, you can download the source by clicking 
.
Managing conversation history
In Conversations, you can view and manage your previous conversations with the assistant. Conversations has two sections, Saved and History. History contains your most recent conversations with the assistant. Conversations in your history are removed after a period of time, but you can save important conversations to Saved.
To view Conversations If your chat is collapsed, click Chat and click Conversations.
By default, your conversation threads are named with the first question asked. You can rename conversations.
Select a conversation to view it. Click 
to perform actions on a conversation. You can:
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Save
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Remove from saved
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Rename
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Delete
Providing feedback on responses
You can provide feedback to the responses Qlik Answers generates. Click 
or 
beside a generated chat to rate it. If you click , you can provide a reason why it was not helpful and optionally provide additional feedback.
Feedback options
Feedback is useful to the assistant and knowledge base owners, so they can use it to improve their assistant and knowledge curation.
Voice-to-text data transfer considerations
In many internet browsers, Qlik Answers voice-to-text search functionality uses the Web Speech API for external processing of voice-to-text data. The user’s internet browser may send the audio recorded by the browser API to an external source for transcription. Voice processing will be handled by the web service chosen by the user’s web browser. As a result, the captured information could be sent to a third-party server. The data is therefore not guaranteed to stay within the user’s Qlik region. Qlik is not responsible for the data processing by this third-party.
If users want to restrict this information flow to their relevant third-party browser (turn off the voice-to-text feature), this can be achieved through specific controls, including settings within their browser of choice and other security configurations.
Limitations
Chat has the following limitations:
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There is a 1,000 character limit per question in chat.