Using the write table for delivery status management

This topic presents a use case for how the write table can be used for delivery status management.

A company’s logistics division uses Qlik to analyze the status of their deliveries. When a delivery is at risk of being delayed, the customer support team must reach out to the customer in real-time.

With write table, analysts can update delivery records in real-time by flagging delays, adding notes, and suggesting next steps for their customer support team such as informing customers about delay times or rescheduling delivery dates.

Every 5 minutes, a scheduled automation exports the latest updates from the write table and sends them to the customer’s support portal, ensuring the team always has the most recent information.

Try it yourself

1. Create a write table with these columns.

   

2. Create a scheduled automation.

3. Configure the automation to pick up new updates from the change store.

   

4. Test it: Edit a few rows in the write table, click Save, and then manually run the automation to pick up new changes.