Zendesk

Zendesk provides SaaS products related to customer support, sales, and other customer communications.. You can use Zendesk as a data source when landing or replicating data.

You can leave all custom report fields empty to use pre-built reports. Fill in the custom report fields, levels, and breakdowns fields to use user-defined reports.

• For more information about connecting to SaaS applications, see Connecting to SaaS applications.

• Data Gateway - Data Movement must be installed to land or replicate data from SaaS applications. For more information, see Qlik Data Gateway - Data Movement.

Supported update methods

For more information, see Change processing.

Landing tasks:

• Change data capture (CDC)

• Reload and compare

Replication tasks:

• Change data capture (CDC) using Change Tables

• Full load

Landing data in a data lake tasks:

• Change data capture (CDC)

• Reload

Preparing for authentication

To access your Zendesk data, you need to authenticate the connection with your account credentials.

• Log into Zendesk, navigate to Settings > Channels > API, and enable Password Access.

Creating the connection

1. Fill in the required connection properties.

2. Provide a name for the connection in Connection name.

3. Select Open connection metadata to define metadata for the connection when it has been created.

4. Click Create.