Zendesk 

Zendesk provides SaaS products related to customer support, sales, and other customer communications.. You can use Zendesk as a data source when landing or replicating data.

You can leave all custom report fields empty to use pre-built reports. Fill in the custom report fields, levels, and breakdowns fields to use user-defined reports.

• For more information about connecting to SaaS applications, see Connecting to SaaS applications.

• For more information about Lite connectors, see Classifications for SaaS application connectors.

• Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see When is Data Movement gateway required?.

Supported update methods

For more information, see An overview of target update methods.

Landing tasks:

• Change data capture (CDC)

• Reload and compare

Replication tasks:

• Change data capture (CDC) using Change Tables

• Full load

Landing data in a data lake tasks:

• Change data capture (CDC)

• Reload

Preparing for authentication

To access your Zendesk data, you need to authenticate the connection with your account credentials.

• Log into Zendesk, navigate to Settings > Channels > API, and enable Password Access.

Creating the connection

For more information, see Connecting to SaaS applications.

1. Fill in the required connection properties.

2. Provide a name for the connection in Connection name.

3. Select Open connection metadata to define metadata for the connection when it has been created.

4. Click Create.