Nice InContact (Lite)

Nice InContact is a cloud contact center solution.

• For more information about connecting to SaaS applications, see Connecting to SaaS applications.

• Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see When is Data Movement gateway required?.

Supported update methods

For more information, see Change processing.

Landing tasks:

• Change data capture (CDC)

• Reload and compare

Replication tasks:

• Change data capture (CDC) using Change Tables

• Full load

Landing data in a data lake tasks:

• Change data capture (CDC)

• Reload

Preparing for authentication

To access your Nice InContact data, you need to authenticate the connection with your account credentials.

To generate your access key and access key secret:

1. Log into Data Extraction API.
2. Click General Requirements. The authorization token is generated as well as your access key and key secret.
3. Copy them to paste them in Access Key and Access Key Secret respectively.

Creating the connection

1. Fill in the required connection properties.

2. Provide a name for the connection in Connection name.

3. Select Open connection metadata to define metadata for the connection when it has been created.

4. Click Create.