Skip to main content

Troubleshooting - Creating apps

There are no data sources in the app I uploaded to the cloud hub

I uploaded an app to the cloud hub, but all the attached files and data connections have been removed from the app.

Possible cause  

Exporting and uploading an app removes the attached files and data connections from an app.

Proposed action  

Reattach these files and reconfigure the data connections for the app.

Error message: The visualization failed to render

When I uploaded my app to cloud hub, the error message The visualization failed to render displayed on one or more visualization objects in my sheets.

Possible cause  

Your app may be from an unsupported version of Qlik Sense. Apps must be from Qlik Sense 3.1 or later.

Proposed action  

Update the app to a more recent version of Qlik Sense by updating the Qlik Sense deployment. You can also import the app into a more recent version of Qlik Sense and then export the app again.

Error message: Invalid visualization. The extension is not available in the cloud

When I uploaded my app to the cloud hub, the error message Invalid visualization. This visualization was not found. The extension is not available in the cloud displayed on one or more of my extensions.

Possible cause  

You uploaded an app that contained an unsupported extension. Qlik Sense SaaS only support extensions from the Dashboard bundle and Visualization bundle.

Proposed action  

Remove the invalid extensions from your app. To find out which extensions are valid, see Creating apps and adding data.

My app failed to export

When I tried to export my app, it failed.

Possible cause  

Your app may use section access for security in the data load script.

Proposed action  

For security reasons, exporting apps that use section access is not permitted in the cloud hub.

Thumbnails are not included when copying a sheet

Possible cause  

You have copied a sheet from another app. Thumbnails are stored as app resources and are not included when you copy a sheet. Copying sheets within an app works fine.

Proposed action  

You can copy an entire app and use that as starting point. This will include all resources, such as images.