Indexing knowledge base data sources

Files in knowledge bases must be indexed for use in assistants.

When you create a new knowledge base, you must index the files for use in assistants.

To update indexed files in a knowledge base, you can manually index the files or schedule daily indexing.

Indexing is measured by the page, which corresponds to 2,000 characters of text data. You can review the changes before reindexing files manually.

You can view the history of indexing in Index history.

Manually indexing data sources

You can manually index all data sources for a knowledge base. You can also index data sources from a single source connection.

Indexing all data sources

Do the following:

• In Overview, click Index all sources.

  A message appears indicating indexing has started. You can view the progress of the indexing under Index status.

Indexing a single data source

Do the following:

• In Overview, click beside the source connection you want to index and click Index (or Reindex).

Checking for changes before reindexing

You can view an the number of files and size of files that will be indexed before reindexing. This is useful for keeping track of how many pages you are using versus total capacity. It can also check that a connection is picking up changes to files.

Do the following:

1. In Overview, click beside the source connection you want to check and click Discover changes.

2. In Index new files, review the differences.

3. To index the changes, click Start indexing.

4. If you do not want to index the changes, click Close.

Scheduling indexing for data sources

Do the following:

1. In Overview, click beside the source connection you want to index and click Index schedule.

2. Turn on Daily index schedule for "<data connection name>".

3. Under Start time, select the start time for the indexing.

4. Under Timezone, select the time zone to use.

5. Click Save.