Configuring multifactor authentication (MFA)

Multifactor authentication (MFA) enhances security for accessing My Qlik and Qlik Cloud, providing an additional layer of protection. It can be set up using mobile devices or desktop options.

Service account owners (SAO) and tenant administrators using Qlik Account as their identity provider are not required to configure MFA. However, it is strongly recommended for these roles to configure MFA given the sensitive nature of the information they have access to.

Enabling multifactor authentication

MFA can be configured at the time of subscription purchase or any time thereafter.

Do the following:

1. Install a multifactor authentication app on your device. Many different MFA apps are available for both mobile and desktop devices. Some common choices are Google Authenticator, Okta Verify, and LastPass.

2. Log in to My Qlik portal from My Qlik portal.

   You can also log in from Qlik.com by selecting Log In > Qlik Cloud or from your Qlik Cloud tenant by selecting My Qlik on the launcher menu .

3. Click the user profile menu in My Qlik and select Profile settings.

4. Select Password & security.

5. Under Multi-Factor Authentication, click Setup.
   Information noteYou will be prompted to setup MFA the next time that you log in, or you can click Setup now.
6. On the Set up multi-factor authentication page open your authentication app and scan the QR code. If you are using a computer, click Trouble Scanning? and or enter the code that is displayed in your authentication app.
7. Follow the instruction on the authentication app to configure the device.
   Your authentication app will generate a 6 digit code once configured.
8. Enter the code generated by your authentication app and click Continue.
9. On the Multi-factor authentication successful page copy the recovery code and save it in case you ever need to log in without your device.
Warning noteThis important recovery code link is provided for one time use. If you use the MFA recovery code, a new one is generated. Always save the last one generated.
10. Click Continue to return to My Qlik.

Turning off multifactor authentication

Do the following:

1. Log in to My Qlik portal from My Qlik portal.

   You can also log in from Qlik.com by selecting Log In > Qlik Cloud or from your Qlik Cloud tenant by selecting My Qlik on the launcher menu .

2. Click the user profile menu in My Qlik and select Profile settings.

3. Select Password & security.

4. Under Multi-Factor Authentication, click Reset.

   A dialog box appears, prompting you to confirm the reset.

5. Click Yes, reset to reset.

   MFA is now turned off.