Nice InContact

Nice InContact is a cloud contact center solution.

For more information about connecting to SaaS applications, see Conexión a aplicaciones SaaS.
For more information about Lite connectors, see Clasificaciones para conectores de aplicaciones SaaS.
Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see ¿Cuándo es obligatorio Data Movement gateway?.

Feature/Functionality	Support details
Supported Qlik Talend Data Integration projects	Data pipeline projects and Replication projects.
Métodos de actualización de destinos	Landing tasks: Change data capture (CDC) Reload and compare Replication tasks: Change data capture (CDC) using Change Tables Full load Landing data in a data lake tasks: Change data capture (CDC) Reload
Administrar los metadatos	Manual metadata generation is required.
Evolución del esquema	Fully supported
Replication of LOB columns (NCLOB, CLOB, and BLOB)	Determined by the task type: Landing tasks: Supports limited LOB size only Replication tasks: Supports unlimited LOB
Scheduled CDC	Only required when accessing data sources without Data Movement gateway.
Notifications	Fully supported Configuración de notificaciones sobre cambios
Monitoring	Fully supported Supervisión de una tarea de datos individual
Automatic denesting of JSON column payloads	Fully supported

Preparing for authentication

To access your Nice InContact data, you need to authenticate the connection with your account credentials.

Make sure that the account you use has read access to the tables you want to fetch.

To generate your access key and access key secret:

Log into Data Extraction API.
Click General Requirements. The authorization token is generated as well as your access key and key secret.
Copy them to paste them in Access Key and Access Key Secret respectively.

Creating the connection

For more information, see Conexión a aplicaciones SaaS.

Fill in the required connection properties.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Click Create.

Connection settings
Setting	Description
Data gateway	Seleccione una Data Movement gateway si su caso de uso así lo requiere. Nota informativa Este campo no está disponible con la suscripción Qlik Talend Cloud Starter porque Data Movement gateway no se admite. Si tiene otro nivel de suscripción y no desea utilizar Data Movement gateway, seleccione Ninguna. Para obtener información sobre las ventajas de Data Movement gateway y los casos de uso que lo requieren, consulte Qlik Data Gateway - Data Movement.
Access Key	Access key.
Access Key Secret	Access key secret.
Start Date	Start date in the format `YYYY-MM-DD`. Example: 2024-05-31.

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