Gladly

Gladly is a customer service platform.

For more information about connecting to SaaS applications, see Conexión a aplicaciones SaaS.
For more information about Lite connectors, see Clasificaciones para conectores de aplicaciones SaaS.
Depending on your use case, you might need to install Pasarela Data Movement to move data from SaaS applications. For more information, see ¿Cuándo es obligatorio Pasarela Data Movement?.

Supported update methods

For more information, see Una vista general de los métodos de actualización del destino.

Landing tasks:

Change data capture (CDC)
Reload and compare

Replication tasks:

Change data capture (CDC) using Change Tables
Full load

Landing data in a data lake tasks:

Change data capture (CDC)
Reload

Preparing for authentication

To access your Gladly data, you need to authenticate the connection with your account credentials.

Make sure that the account you use has read access to the tables you want to fetch.

To give a user the permission to access an API:

In Gladly, click the menu in the left top corner and navigate to Settings>Users.
Search and select the user who needs the access. A permission named API User is created.
Select the permission and do not change the Agent role of the user.
Click Save.

To generate an API token:

In Gladly, go to More settings.
If you do not see this menu, request the access to the API. See the procedure above.
Click API Tokens and Create Token in the top right corner.
Copy the API token.

You can find your Help Center ID in Gladly:

Navigate to Settings>Help Center.
Click the three dots next to Help Center.
Select Configure.
Copy the Help Center ID from the URL.

Creating the connection

For more information, see Conexión a aplicaciones SaaS.

Fill in the required connection properties.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Click Create.

Connection settings
Setting	Description
Data gateway	Seleccione una Pasarela Data Movement si su caso de uso así lo requiere. Nota informativa Este campo no está disponible con la suscripción Qlik Talend Cloud Starter porque Pasarela Data Movement no se admite. Si tiene otro nivel de suscripción y no desea utilizar Pasarela Data Movement, seleccione Ninguna. Para obtener información sobre las ventajas de Pasarela Data Movement y los casos de uso que lo requieren, consulte Pasarela de datos de Qlik - Data Movement.
Organization	The name of your organization in the Gladly domain. Example: In https://example.gladly.com, the organization name is example.
Help Center ID	Help Center ID.
Agent Email	The email of the Gladly user who has access to the API.
API Token	API token.

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