Zendesk

Zendesk provides SaaS products related to customer support, sales, and other customer communications.. You can use Zendesk as a data source when landing or replicating data.

You can leave all custom report fields empty to use pre-built reports. Fill in the custom report fields, levels, and breakdowns fields to use user-defined reports.

The Chat object is not supported.

For more information about connecting to SaaS applications, see Koppla till SaaS-program.
Data Gateway - Dataflytt must be installed to land or replicate data from SaaS applications. For more information, see Qlik Data Gateway – dataflytt.

Supported update methods

For more information, see Ändra behandling.

Landing tasks:

Change data capture (CDC)
Reload and compare

Replication tasks:

Change data capture (CDC) using Change Tables
Full load

Landing data in a data lake tasks:

Change data capture (CDC)
Reload

Preparing for authentication

To access your Zendesk data, you need to authenticate the connection with your account credentials.

Log into Zendesk, navigate to Settings > Channels > API, and enable Password Access.

Creating the connection

Fill in the required connection properties.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Click Create.

Connection settings
Setting	Description
Gateway	Select a Gateway för dataflytt to use when replicating data.
Email	Email address that is associated to your Zendesk account.
Password	Password to the Zendesk account.
Subdomain	You can find your subdomain in Zendesk: Settings > Account > Subdomain. You can also find it in the URL of your account homepage. If the URL is https://mydomain.zendesk.com/, the subdomain is mydomain.

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