Gladly
Gladly is a customer service platform.
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For more information about connecting to SaaS applications, see Koppla till SaaS-program.
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For more information about Lite connectors, see Klassificeringar för SaaS-tillämpnings-kopplingar.
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Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see När krävs Data Movement gateway?.
Preparing for authentication
To access your Gladly data, you need to authenticate the connection with your account credentials.
To give a user the permission to access an API:
- In Gladly, click the menu in the left top corner and navigate to Settings>Users.
- Search and select the user who needs the access. A permission named API User is created.
- Select the permission and do not change the Agent role of the user.
- Click Save.
To generate an API token:
- In Gladly, go to More settings.
- If you do not see this menu, request the access to the API. See the procedure above.
- Click API Tokens and Create Token in the top right corner.
- Copy the API token.
You can find your Help Center ID in Gladly:
- Navigate to Settings>Help Center.
- Click the three dots next to Help Center.
- Select Configure.
- Copy the Help Center ID from the URL.
Creating the connection
For more information, see Koppla till SaaS-program.
- Fill in the required connection properties.
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Provide a name for the connection in Connection name.
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Select Open connection metadata to define metadata for the connection when it has been created.
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Click Create.
Setting | Description |
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Data gateway |
Välj en Data Movement gateway om det krävs för ditt användningsfall. Anteckning om information
Detta fält är inte tillgängligt med Qlik Talend Cloud Starter-prenumerationen eftersom den inte stöder Data Movement gateway. Om du har en annan prenumerationsnivå och inte vill använda Data Movement gateway väljer du Inget. Information om fördelarna med Data Movement gateway och användningsfall som kräver det finns i Qlik Data Gateway - Data Movement. |
Organization |
The name of your organization in the Gladly domain. Example: In https://example.gladly.com, the organization name is example. |
Help Center ID |
Help Center ID. |
Agent Email |
The email of the Gladly user who has access to the API. |
API Token | API token. |