Gladly

Gladly is a customer service platform.

For more information about connecting to SaaS applications, see Koppla till SaaS-program.
For more information about Lite connectors, see Klassificeringar för SaaS-tillämpnings-kopplingar.
Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see När krävs Data Movement gateway?.

Feature/Functionality	Support details
Supported Qlik Talend Data Integration projects	Data pipeline projects and Replication projects.
Metoder för uppdatering av mål	Landing tasks: Change data capture (CDC) Reload and compare Replication tasks: Change data capture (CDC) using Change Tables Full load Landing data in a data lake tasks: Change data capture (CDC) Reload
Hantera metadata	Manual metadata generation is required.
Utveckling av schema	Fully supported
Replication of LOB columns (NCLOB, CLOB, and BLOB)	Determined by the task type: Landing tasks: Supports limited LOB size only Replication tasks: Supports unlimited LOB
Scheduled CDC	Only required when accessing data sources without Data Movement gateway.
Notifications	Fully supported Konfigurera aviseringar vid ändringar under drift
Monitoring	Fully supported Övervaka en enskild datauppgift
Automatic denesting of JSON column payloads	Fully supported

Preparing for authentication

To access your Gladly data, you need to authenticate the connection with your account credentials.

Make sure that the account you use has read access to the tables you want to fetch.

To give a user the permission to access an API:

In Gladly, click the menu in the left top corner and navigate to Settings>Users.
Search and select the user who needs the access. A permission named API User is created.
Select the permission and do not change the Agent role of the user.
Click Save.

To generate an API token:

In Gladly, go to More settings.
If you do not see this menu, request the access to the API. See the procedure above.
Click API Tokens and Create Token in the top right corner.
Copy the API token.

You can find your Help Center ID in Gladly:

Navigate to Settings>Help Center.
Click the three dots next to Help Center.
Select Configure.
Copy the Help Center ID from the URL.

Creating the connection

For more information, see Koppla till SaaS-program.

Fill in the required connection properties.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Click Create.

Connection settings
Setting	Description
Data gateway	Välj en Data Movement gateway om det krävs för ditt användningsfall. Anteckning om information Detta fält är inte tillgängligt med Qlik Talend Cloud Starter-prenumerationen eftersom den inte stöder Data Movement gateway. Om du har en annan prenumerationsnivå och inte vill använda Data Movement gateway väljer du Inget. Information om fördelarna med Data Movement gateway och användningsfall som kräver det finns i Qlik Data Gateway - Data Movement.
Organization	The name of your organization in the Gladly domain. Example: In https://example.gladly.com, the organization name is example.
Help Center ID	Help Center ID.
Agent Email	The email of the Gladly user who has access to the API.
API Token	API token.

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