Zendesk 

Zendesk provides SaaS products related to customer support, sales, and other customer communications.. You can use Zendesk as a data source when landing or replicating data.

You can leave all custom report fields empty to use pre-built reports. Fill in the custom report fields, levels, and breakdowns fields to use user-defined reports.

• For more information about connecting to SaaS applications, see Connessione alle applicazioni SaaS.

• For more information about Lite connectors, see Classificazioni per i connettori delle applicazioni SaaS.

• Depending on your use case, you might need to install Gateway di Data Movement to move data from SaaS applications. For more information, see Quando è richiesto il Gateway di Data Movement?.

Supported update methods

For more information, see Una panoramica dei metodi di aggiornamento della destinazione.

Landing tasks:

• Change data capture (CDC)

• Reload and compare

Replication tasks:

• Change data capture (CDC) using Change Tables

• Full load

Landing data in a data lake tasks:

• Change data capture (CDC)

• Reload

Preparing for authentication

To access your Zendesk data, you need to authenticate the connection with your account credentials.

• Log into Zendesk, navigate to Settings > Channels > API, and enable Password Access.

Creating the connection

For more information, see Connessione alle applicazioni SaaS.

1. Fill in the required connection properties.

2. Provide a name for the connection in Connection name.

3. Select Open connection metadata to define metadata for the connection when it has been created.

4. Click Create.