Zendesk

Zendesk provides SaaS products related to customer support, sales, and other customer communications.. You can use Zendesk as a data source when landing or replicating data.

You can leave all custom report fields empty to use pre-built reports. Fill in the custom report fields, levels, and breakdowns fields to use user-defined reports.

The Chat object is not supported.

For more information about connecting to SaaS applications, see Connessione alle applicazioni SaaS.
For more information about Lite connectors, see Classificazioni per i connettori delle applicazioni SaaS.
Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see Quando è richiesto il Data Movement gateway?.

Feature/Functionality	Support details
Supported Qlik Talend Data Integration projects	Data pipeline projects and Replication projects.
Metodi di aggiornamento della destinazione	Landing tasks: Change data capture (CDC) Reload and compare Replication tasks: Change data capture (CDC) using Change Tables Full load Landing data in a data lake tasks: Change data capture (CDC) Reload
Gestione dei metadati	Manual metadata generation is required.
Evoluzione dello schema	Fully supported
Replication of LOB columns (NCLOB, CLOB, and BLOB)	Determined by the task type: Landing tasks: Supports limited LOB size only Replication tasks: Supports unlimited LOB
Scheduled CDC	Only required when accessing data sources without Data Movement gateway.
Notifications	Fully supported Impostare notifiche quando vengono apportate modifiche al funzionamento
Monitoring	Fully supported Monitoraggio di un'attività dati individuale
Automatic denesting of JSON column payloads	Fully supported

Preparing for authentication

To access your Zendesk data, you need to authenticate the connection with your account credentials.

Log into Zendesk, navigate to Settings > Channels > API, and enable Password Access.

Creating the connection

For more information, see Connessione alle applicazioni SaaS.

Fill in the required connection properties.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Click Create.

Connection settings
Setting	Description
Data gateway	Selezionare un Data Movement gateway se richiesto dal proprio caso di utilizzo. Nota informatica Questo campo non è disponibile con la sottoscrizione a Avvio Qlik Talend Cloud, poiché non supporta il Data Movement gateway. Se si dispone di un altro livello di sottoscrizione e non si desidera utilizzare il Data Movement gateway, selezionare Nessuno. Per informazioni sui vantaggi del Data Movement gateway e quando è richiesto, vedere Qlik Data Gateway - Data Movement.
Email	Email address that is associated to your Zendesk account.
Password	Password to the Zendesk account.
Subdomain	You can find your subdomain in Zendesk: Settings > Account > Subdomain. You can also find it in the URL of your account homepage. If the URL is https://mydomain.zendesk.com/, the subdomain is mydomain.

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