Zendesk
Zendesk provides SaaS products related to customer support, sales, and other customer communications.. You can use Zendesk as a data source when landing or replicating data.
You can leave all custom report fields empty to use pre-built reports. Fill in the custom report fields, levels, and breakdowns fields to use user-defined reports.
-
For more information about connecting to SaaS applications, see Herstellung einer Verbindung zu SaaS-Anwendungen.
-
Data Gateway - Data Movement must be installed to land or replicate data from SaaS applications. For more information, see Qlik Data Gateway - Data Movement.
Supported update methods
For more information, see Änderungsverarbeitung.
Landing tasks:
-
Change data capture (CDC)
-
Reload and compare
Replication tasks:
-
Change data capture (CDC) using Change Tables
-
Full load
Landing data in a data lake tasks:
-
Change data capture (CDC)
-
Reload
Preparing for authentication
To access your Zendesk data, you need to authenticate the connection with your account credentials.
-
Log into Zendesk, navigate to Settings > Channels > API, and enable Password Access.
Creating the connection
- Fill in the required connection properties.
-
Provide a name for the connection in Connection name.
-
Select Open connection metadata to define metadata for the connection when it has been created.
-
Click Create.
| Setting | Description |
|---|---|
| Gateway |
Select a Data Movement Gateway to use when replicating data. |
| Email address that is associated to your Zendesk account. | |
| Password | Password to the Zendesk account. |
| Subdomain |
You can find your subdomain in Zendesk: Settings > Account > Subdomain. You can also find it in the URL of your account homepage. If the URL is https://mydomain.zendesk.com/, the subdomain is mydomain. |