ServiceNow

ServiceNow provides enhanced management and tracking of IT systems and day-to-day operations. You can use ServiceNow as a data source when landing or replicating data.

For more information about connecting to SaaS applications, see Conectando-se a aplicativos SAP.
Data Gateway - Data Movement must be installed to land or replicate data from SaaS applications. For more information, see Qlik Data Gateway - Data Movement.

Supported update methods

For more information, see Alterar processamento.

Landing tasks:

Change data capture (CDC)
Reload and compare

Replication tasks:

Change data capture (CDC) using Change Tables
Full load

Landing data in a data lake tasks:

Change data capture (CDC)
Reload

Preparing for authentication

To access your ServiceNow data, you need to authenticate the connection with your ServiceNow account credentials.

Make sure that the account you use has read access to the tables you want to fetch.

Creating the connection

Fill in the required connection properties.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Click Create.

Connection settings
Setting	Description
Gateway	Select a Data Movement gateway to use when replicating data.
Instance	ServiceNow instance. To obtain your instance in ServiceNow, navigate to System Web Services > REST > REST API Explorer. In any request URL your instance is included like: https://<INSTANCE>.service-now.com/api/now/.
Username	The user name associated with your ServiceNow account.
Password	Password for the ServiceNow account.

You can identify updates to the tables

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