Zendesk
Zendesk provides SaaS products related to customer support, sales, and other customer communications.. You can use Zendesk as a data source when landing or replicating data.
You can leave all custom report fields empty to use pre-built reports. Fill in the custom report fields, levels, and breakdowns fields to use user-defined reports.
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For more information about connecting to SaaS applications, see Verbinding maken met SaaS-applicaties.
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Gegevensgateway - Gegevensverplaatsing must be installed to land or replicate data from SaaS applications. For more information, see Qlik Gegevensgateway - Gegevensverplaatsing.
Supported update methods
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Change data capture (CDC)
Landing or replication starts with a full load. The data is then kept up-to-date using incremental loading based on date fields.
- Reload and compare
This extracts the entire data set from the source and reloads it to your target. You can schedule periodic reloads to keep the data up-to-date.
For more information, see Verwerken wijzigen.
Preparing for authentication
To access your Zendesk data, you need to authenticate the connection with your account credentials.
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Log into Zendesk, navigate to Settings > Channels > API, and enable Password Access.
Creating the connection
- Fill in the required connection properties.
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Provide a name for the connection in Connection name.
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Select Open connection metadata to define metadata for the connection when it has been created.
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Click Create.
| Setting | Description |
|---|---|
| Gateway |
Select a Gateway voor gegevensverplaatsing to use when replicating data. |
| Email address that is associated to your Zendesk account. | |
| Password | Password to the Zendesk account. |
| Subdomain |
You can find your subdomain in Zendesk: Settings > Account > Subdomain. You can also find it in the URL of your account homepage. If the URL is https://mydomain.zendesk.com/, the subdomain is mydomain. |