Zendesk Chat

Zendesk Chat is a live chat software platform that allows businesses to provide real-time customer support directly on their website or app.

Zendesk Support integration replicates data using the Zendesk Support API.

A high-level look at this connector, including useful links, and supported features.

Feature/Capability	Support details
Supported Qlik Talend Data Integration projects	Replication projects only. Data pipeline projects are not supported.
Target update methods	Replication tasks: Apply changes Store changes Landing data in a data lake tasks: Change data capture (CDC)
Managing metadata	Manual metadata generation is not required.
Schema evolution	Only the Change column data type operation is supported.
Replication of LOB columns (NCLOB, CLOB, and BLOB)	Not supported.
Scheduled CDC	Required. This is how the target is kept up-to-date with changes to the source. For replication tasks, see Scheduling tasks For lake landing tasks, see Scheduling CDC for lake landing tasks
Notifications	Partially supported Setting notifications for changes in operation
Monitoring	CDC-only, as full load is not relevant for this connector. Monitoring an individual data task
Automatic denesting of JSON column payloads	Not supported. JSON column payloads in source datasets are not denested automatically on the target.

Preparing for authentication

To access your data, you need to authenticate the connection with your account credentials.

Make sure that the account you use has read access to the tables you want to fetch.

To generate your client ID and secret:

Log into your Zendesk chat domain, for example: https://my-sub-domain.zendesk.com/chat.
Expand the Settings menu on the left of the page and click Account.
Select the API and SDKs tab at the top of the page.
Select or add an API Client. Your client ID is displayed on the page.
Copy and save the client secret in a secured file. You will need it to connect to the application.

Click Authenticate when you have filled in the required connection settings.

You may be asked to log in to the source application.

A window is displayed with an authentication code.
Copy the code to the clipboard and return to the connection dialog.
Paste the code in Complete authentication with the code provided by the source and click Verify.

Tip noteYou may need to scroll down to see this field.

When status is Verified, the authentication is verified.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.

Connection settings
Setting	Description
Data gateway	Select a Data Movement gateway if required by your use case. Information note This field is not available with the Qlik Talend Cloud Starter subscription, as it does not support Data Movement gateway. If you have another subscription tier and do not want to use Data Movement gateway, select None. For information on the benefits of Data Movement gateway and use cases that require it, see Qlik Data Gateway - Data Movement.
Start Date	Enter the date, in the format `MM/DD/YYYY`, from which the data must be replicated from your source to your target.
Zendesk Subdomain	The subdomain of your Zendesk site. For example, the subdomain of `qlik.zendesk.com` would be `qlik`.
Client ID	Client ID.
Client Secret	Client secret.

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