Ujet
Ujet is a cloud-based contact center platform that provides mobile and AI-powered solutions for managing customer service operations.
Ujet integration replicates data using the UJET API.
See the
Schema section for a list of objects available for replication.
便利なリンクやサポートされている機能など、このコネクタの概要について説明します。
| 機能/性能 | サポートの詳細 |
|---|
| サポートされている Qlik Talend Data Integration プロジェクト | レプリケーション プロジェクトのみ。データ パイプライン プロジェクトはサポートされていません。 |
ターゲットの更新方法 | レプリケーション タスク: データ レイク タスクにデータをランディング: |
メタデータの管理 | 手動でのメタデータ生成は必要ありません。 |
スキーマの進化 | [列のデータ型を変更] 操作のみサポートされています。 |
| LOB 列 (NCLOB、CLOB、BLOB) のレプリケーション | サポートされていません。 |
| スケジュールされた CDC | 必須。これにより、ソースの変更に応じてターゲットが最新の状態に保たれます。 レプリケーション タスクについては、「タスクのスケジューリング 」を参照してください。 レイク ランディング タスクについては、「レイク ランディング タスクの CDC のスケジュール設定」を参照してください。 |
| 通知 | 部分的にサポート 動作変更時の通知の設定 |
| 監視 | このコネクタではフル ロードは関係ないため、CDC のみ。 個々のデータ タスクの監視 |
| JSON 列ペイロードの自動ネスト解除 | サポートされていません。ソース データセット内の JSON 列ペイロードは、ターゲット上で自動的にネスト解除されません。 |
Preparing for authentication
To access your data, you need to authenticate the connection with your account credentials.
情報メモ使用するアカウントに、フェッチするテーブルへのアクセス権があることを確認してください。
You need administrator permissions in your Ujet account.
To retrieve your company key and company secret:
- Log into your Ujet account.
- Navigate to Settings > Developer Settings.
- In the Agent Platform section, click UJET.
- Click Save Changes.
- Copy and paste your company key and company secret into a secured file.
Creating the connection
詳細については、「SaaSアプリケーションへの接続」を参照してください。
- 必要な接続プロパティを入力します。
接続名に接続の名前を入力します。
接続メタデータを開くを選択して、作成時の接続のメタデータを定義します。
[作成] をクリックします。
Connection settings| Setting | Description |
|---|
| Data gateway | ユース ケースに応じて Data Movement gateway を選択します。 情報メモQlik Talend Cloud スターター サブスクリプションでは Data Movement gateway をサポートしていないため、この項目は使用できません。別のサブスクリプション ティアを利用しており、Data Movement gateway を使用しない場合は、 [None] (なし) を選択します。 Data Movement gateway の利点とそれを必要とするユース ケースの詳細については、「Qlik データ ゲートウェイ - データ移動」を参照してください。 |
| Start Date | ソースからターゲットにデータをレプリケートする必要がある日付を MM/DD/YYYY 形式で入力します。 |
| Company Key | Company key. |
| Company Secret
| Company secret. |
| Domain | Enter your Ujet domain. You can find this value in your Ujet welcome email. |
| Subdomain | You can find your subdomain in your Ujet URL. If the URL is https://myujet.ujet.com, the subdomain is myujet. |
Schema
情報メモSchemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.
The schema and info displayed below is for version 1.
Depending on your destination, table and column names may not appear as they are outlined below.
agent_activity_logs
The agent_activity_logs table contains info about agent activity logs.
Replication Method
| CDC |
Primary Key | id |
Replication Key | started_at |
| Join agent_activity_logs with | on |
|---|
| agents | agent_activity_logs.agent_id = agents.id |
| calls | agent_activity_logs.agent_id = calls.agent_info.id agent_activity_logs.agent_id = calls.transfers.from_agent.id agent_activity_logs.agent_id = calls.transfers.to_agent.id agent_activity_logs.call_id = calls.id agent_activity_logs.call_id = calls.participants.call_id |
| chats | agent_activity_logs.agent_id = chats.transfers.from_agent.id agent_activity_logs.agent_id = chats.transfers.to_agent.id agent_activity_logs.chat_id = chats.id agent_activity_logs.chat_id = chats.participants.chat_id |
| menus | agent_activity_logs.agent_id = menus.agent_assignments.assignee.id agent_activity_logs.agent_id = menus.team_assignments.team.assignees.id |
activity
STRING
|
agent_id
INTEGER
|
call_id
INTEGER
|
chat_id
INTEGER
|
duration
INTEGER
|
ended_at
DATE-TIME
|
id
INTEGER
|
started_at
DATE-TIME
|
status
OBJECT
This is a nested data structure: - color: STRING
- id: INTEGER
- name: STRING
- wfm_id: INTEGER
|
whodunnit
OBJECT
This is a nested data structure: - agent_number: STRING
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
agents
The agents table contains info about agents.
Replication Method
| CDC |
Primary Key | id |
Replication Key | status_updated_at |
| Join agents with | on |
|---|
| agent_activity_logs | agents.id = agent_activity_logs.agent_id |
| calls | agents.id = calls.agent_info.id agents.id = calls.transfers.from_agent.id agents.id = calls.transfers.to_agent.id |
| chats | agents.id = chats.transfers.from_agent.id agents.id = chats.transfers.to_agent.id |
| menus | agents.id = menus.agent_assignments.assignee.id agents.id = menus.team_assignments.team.assignees.id agents.teams.id = menus.team_assignments.team.id |
| teams | agents.teams.id = teams.id |
agent_number
STRING
|
avatar_url
STRING
|
call_count
INTEGER
|
channels
ARRAY
This is a nested data structure: - channel_type: STRING
- menu: OBJECT, which is also a nested data structure.
- deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
chat_count
INTEGER
|
created_at
DATE-TIME
|
crm_authenticated
BOOLEAN
|
email
STRING
|
first_name
STRING
|
id
INTEGER
|
last_login_time
DATE-TIME
|
last_name
STRING
|
location
STRING
|
middle_name
STRING
|
online
BOOLEAN
|
roles
ARRAY
This is a nested data structure. |
status
OBJECT
This is a nested data structure: - color: STRING
- id: INTEGER
- name: STRING
- wfm_id: INTEGER
|
status_updated_at
DATE-TIME
|
teams
ARRAY
This is a nested data structure: - agents_count: INTEGER
- deleted: BOOLEAN
- id: INTEGER
- name: STRING
- parent_id: INTEGER
- position: INTEGER
|
wrap_up
BOOLEAN
|
calls
The calls table contains info about calls.
Replication Method
| CDC |
Primary Key | id |
Replication Key | updated_at |
| Join calls with | on |
|---|
| agents | calls.agent_info.id = agents.id calls.transfers.from_agent.id = agents.id calls.transfers.to_agent.id = agents.id |
| agent_activity_logs | calls.agent_info.id = agent_activity_logs.agent_id calls.transfers.from_agent.id = agent_activity_logs.agent_id calls.transfers.to_agent.id = agent_activity_logs.agent_id calls.id = agent_activity_logs.call_id calls.participants.call_id = agent_activity_logs.call_id |
| chats | calls.agent_info.id = chats.transfers.from_agent.id calls.transfers.from_agent.id = chats.transfers.from_agent.id calls.transfers.to_agent.id = chats.transfers.from_agent.id calls.agent_info.id = chats.transfers.to_agent.id calls.transfers.from_agent.id = chats.transfers.to_agent.id calls.transfers.to_agent.id = chats.transfers.to_agent.id |
| menus | calls.agent_info.id = menus.agent_assignments.assignee.id calls.transfers.from_agent.id = menus.agent_assignments.assignee.id calls.transfers.to_agent.id = menus.agent_assignments.assignee.id calls.agent_info.id = menus.team_assignments.team.assignees.id calls.transfers.from_agent.id = menus.team_assignments.team.assignees.id calls.transfers.to_agent.id = menus.team_assignments.team.assignees.id |
agent_info
OBJECT
This is a nested data structure: - agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
answer_type
STRING
|
assigned_at
DATE-TIME
|
call_duration
INTEGER
|
call_type
STRING
|
connected_at
DATE-TIME
|
created_at
DATE-TIME
|
deflection
STRING
|
deflection_details
ARRAY
This is a nested data structure: - call_id: INTEGER
- deflection: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- id: INTEGER
- transfer_id: INTEGER
|
disconnected_by
STRING
|
end_user
OBJECT
This is a nested data structure: - id: INTEGER
- identifier: STRING
- out_contact_id: STRING
|
ends_at
DATE-TIME
|
fail_details
STRING
|
fail_reason
STRING
|
has_feedback
BOOLEAN
|
hold_duration
INTEGER
|
id
INTEGER
|
lang
STRING
|
menu_path
OBJECT
This is a nested data structure: - items_count: INTEGER
- materialized_path: STRING
- name: STRING
|
offer_events
ARRAY
This is a nested data structure: - casting_time: DATE-TIME
- group: STRING
|
offer_type
STRING
|
out_ticket_id
STRING
|
out_ticket_url
STRING
|
outbound_number
STRING
|
participants
ARRAY
This is a nested data structure: - call_duration: INTEGER
- call_id: INTEGER
- connected_at: DATE-TIME
- end_user_id: INTEGER
- ended_at: DATE-TIME
- fail_reason: STRING
- hold_duration: INTEGER
- id: INTEGER
- status: STRING
- type: STRING
- user_id: INTEGER
|
photos
ARRAY
This is a nested data structure: - id: INTEGER
- photo_type: STRING
- url: STRING
|
queued_at
DATE-TIME
|
rating
STRING
|
recording_url
STRING
|
scheduled_at
DATE-TIME
|
selected_menu
OBJECT
This is a nested data structure: - deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
status
STRING
|
support_number
STRING
|
transfers
ARRAY
This is a nested data structure: - answer_type_path: STRING
- assigned_at: DATE-TIME
- call_duration: INTEGER
- connected_at: DATE-TIME
- created_at: DATE-TIME
- deflection: STRING
- fail_reason: STRING
- from_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- from_queue_priority_level: INTEGER
- id: INTEGER
- status: STRING
- to_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- to_menu_path: STRING
- to_queue_priority_level: STRING
- updated_at: DATE-TIME
- wait_duration: INTEGER
|
updated_at
DATE-TIME
|
verified
BOOLEAN
|
videos
ARRAY
This is a nested data structure: |
voicemail_reason
STRING
|
voip_provider
STRING
|
wait_duration
INTEGER
|
chats
The chats table contains info about chats.
Replication Method
| CDC |
Primary Key | id |
Replication Key | updated_at |
| Join chats with | on |
|---|
| agents | chats.transfers.from_agent.id = agents.id chats.transfers.to_agent.id = agents.id |
| agent_activity_logs | chats.transfers.from_agent.id = agent_activity_logs.agent_id chats.transfers.to_agent.id = agent_activity_logs.agent_id chats.id = agent_activity_logs.chat_id chats.participants.chat_id = agent_activity_logs.chat_id |
| calls | chats.transfers.from_agent.id = calls.agent_info.id chats.transfers.to_agent.id = calls.agent_info.id chats.transfers.from_agent.id = calls.transfers.from_agent.id chats.transfers.to_agent.id = calls.transfers.from_agent.id chats.transfers.from_agent.id = calls.transfers.to_agent.id chats.transfers.to_agent.id = calls.transfers.to_agent.id |
| menus | chats.transfers.from_agent.id = menus.agent_assignments.assignee.id chats.transfers.to_agent.id = menus.agent_assignments.assignee.id chats.transfers.from_agent.id = menus.team_assignments.team.assignees.id chats.transfers.to_agent.id = menus.team_assignments.team.assignees.id |
agent_info
STRING
|
assigned_at
DATE-TIME
|
average_response_time
INTEGER
|
chat_duration
INTEGER
|
chat_type
STRING
|
created_at
DATE-TIME
|
end_user
OBJECT
This is a nested data structure: - id: INTEGER
- identifier: STRING
- out_contact_id: STRING
|
ends_at
DATE-TIME
|
fail_reason
STRING
|
first_msg_sent_at
DATE-TIME
|
has_feedback
BOOLEAN
|
id
INTEGER
|
lang
STRING
|
last_msg_sent_at
DATE-TIME
|
longest_response_time
INTEGER
|
menu_path
OBJECT
This is a nested data structure: - items_count: INTEGER
- materialized_path: STRING
- name: STRING
|
message_count
INTEGER
|
offer_events
ARRAY
This is a nested data structure. |
offer_type
STRING
|
out_ticket_id
STRING
|
out_ticket_url
STRING
|
participants
ARRAY
This is a nested data structure: - chat_duration: INTEGER
- chat_id: INTEGER
- connected_at: DATE-TIME
- end_user_id: INTEGER
- fail_reason: STRING
- finished_at: DATE-TIME
- id: INTEGER
- status: STRING
- type: STRING
- user_id: STRING
|
photos
ARRAY
This is a nested data structure: - id: INTEGER
- photo_type: STRING
- url: STRING
|
rating
STRING
|
selected_menu
OBJECT
This is a nested data structure: - deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
status
STRING
|
transcript
BOOLEAN
|
transfers
ARRAY
This is a nested data structure: - answer_type_path: STRING
- assigned_at: DATE-TIME
- call_duration: INTEGER
- connected_at: DATE-TIME
- created_at: DATE-TIME
- deflection: STRING
- fail_reason: STRING
- from_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- from_queue_priority_level: INTEGER
- id: INTEGER
- status: STRING
- to_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- to_menu_path: STRING
- to_queue_priority_level: STRING
- updated_at: DATE-TIME
- wait_duration: INTEGER
|
updated_at
DATE-TIME
|
verified
BOOLEAN
|
videos
ARRAY
This is a nested data structure: |
wait_duration
INTEGER
|
The menu_tree table contains info about menu trees.
Replication Method
| Full Table |
Primary Key | id |
The menus table contains info about menus.
Replication Method
| CDC |
Primary Key | id |
team_tree
The team_tree table contains info about team trees.
Replication Method
| Full Table |
Primary Key | id |
agents_count
INTEGER
|
deleted
BOOLEAN
|
id
INTEGER
|
name
STRING
|
parent_id
INTEGER
|
position
INTEGER
|
teams
The teams table contains info about teams.
Replication Method
| Full Table |
Primary Key | id |
| Join teams with | on |
|---|
| agents | teams.id = agents.teams.id |
| menus | teams.id = menus.team_assignments.team.id |
agents_count
INTEGER
|
assignees
ARRAY
This is a nested data structure: - agent_number: STRING
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
deleted
BOOLEAN
|
id
INTEGER
|
name
STRING
|
parent_id
INTEGER
|
position
INTEGER
|
user_statuses
The user_statuses table contains info about user statuses.
Replication Method
| Full Table |
Primary Key | id |
color
STRING
|
id
INTEGER
|
name
STRING
|
wfm_id
INTEGER
|
