Troubleshooting - Navigating and interacting with Qlik Sense
This section describes problems that can occur when navigating in and interacting with Qlik Sense.
Access is denied when opening or creating an app
As of Qlik Sense April 2018, the license check for user-based licenses (professional and analyzer) occurs when you access the hub.
You have tried to access the hub without professional or analyzer access. If you subsequently are assigned access, the license check has already occurred, and you are denied access.
Log out and log back in again.
I cannot access the hub from the host machine
I am trying to access the hub from the same machine that hosts the Qlik Sense site, but I receive a 401.1 Access Denied error from the browser.
Loopback security settings in Windows Server may prevent access using a fully qualified domain name (FQDN), from the same machine that hosts the Qlik Sense site.
Access the hub using a localhost address: https://localhost/hub.
I can access the hub, but I see no streams at all
You have no access type.
The Qlik Sense administrator needs to allocate you access or include you in a login access group.
For more information, see the following topics:
Manage Qlik Sense sites: Managing user access
Manage Qlik Sense sites: Managing professional access
Manage Qlik Sense sites: Managing analyzer access
Manage Qlik Sense sites: Creating login access
I cannot create or edit sheets and stories, or take snapshots
In some situations, you can make selections and navigate in an app, but not create new content.
Small screen device
You are using a device with a very small screen (480 pixels wide or smaller).
Open the app from a computer or a device with a larger screen.
For more information, see Exploring apps on a small screen.
You don’t have privileges to create content.
The Qlik Sense administrator needs to give you privileges with the security rules. For more information, see Manage Qlik Sense sites: The security rule editor .
I can access the hub, but I cannot see the streams I want to
You don’t have access to the stream.
The Qlik Sense administrator needs to give you access with the security rules. For more information, Manage Qlik Sense sites: The security rule editor .
A login dialog is displayed when I try to browse to the hub
You are using Windows Server 2012.
Log in using the dialog. After this, you will be able to browse to the hub.
Error message: 403 Forbidden
When I try to open an app or browse the hub, the error message 403 Forbidden is displayed.
- There are too many root certificates on the computer (> ~300), which entails that the Qlik Sense services are not allowed to communicate.
- You are trying to access a resource that you are not granted access to, according to the rule engine in the repository.
Remove any unused root certificates. For more information, see the following Microsoft help articles:
Clients cannot make connections if you require client certificates on a Web site or if you use IAS in Windows Server 2003
SSL/TLS communication problems after you install KB 931125
Error message: 404 Not found
When I try to open an app or browse the hub, the error message 404 Not found is displayed.
The URL refers to a non-existent resource.
Close the web browser and open Qlik Sense again.
Error message: Internal server error 500
The error message Internal server error 500 is displayed.
An unidentified error has occurred.
Check the system log files at the following locations:
If the error message is displayed repeatedly, please contact your Qlik Sense representative and provide the system log files.
Error message: Untrustworthy Proxy SSL-connection/-certificate
When I try to open an app or browse the hub, an error message is displayed that the Proxy SSL-connection or -certificate is untrustworthy and I am asked if I want to make an exception and trust the certificate authority.
The browser doesn’t recognize the root certificate as trustworthy since it is not a known certificate authority such as Thawte or VeriSign.
- Accept making an exception and trusting the certificate authority by answering Yes to the question.
- Verify that you have installed a public SSL certificate (on server) since you need this to be able to use the default Qlik Sense certificate.
For more information, see Manage Qlik Sense sites: Changing proxy certificate .
I cannot open Qlik Sense Desktop in my web browser
I cannot open Qlik Sense Desktop when typing the following in the browser address bar: http://localhost:4848/hub.
You are using Microsoft Windows 10 and the web browser Edge.
Use another web browser when using Microsoft Windows 10.
I cannot re-order items in app overview
I want to move sheets or stories in app overview but it is not possible.
You are using the mouse on a hybrid device.
Do one of the following:
- Turn touch device support off by tapping the navigation button () and toggling off Touch screen mode.
- Hold the mouse button pressed for a while before moving the slide.
- Alternatively, use the touch screen instead and move the item by long-touch and drag.
I cannot use Qlik Sense on my iPad or iPhone
One or more of the following can stop you from using Qlik Sense on your iPad or iPhone:
- Private browsing is turned on in your web browser. If you are browsing in private mode on an iPad or an iPhone, the local storage cannot be used and therefore Qlik Sense cannot be used.
- Cookies are disabled in your web browser.
- Your domain/IP number is not trusted.
- Your certificate is not trusted.
Do one or more of the following to enable using Qlik Sense on your iPad or iPhone:
- Turn off private browsing in your web browser settings.
- Enable cookies in your web browser settings.
Add your domain/IP number to the allow list in Qlik Sense.
For more information, see Manage Qlik Sense sites: Creating a virtual proxy .
Use a certificate issued and verified by a trusted Certificate Authority (CA). For self-signed certificates, add the root certificate for your CA to your iPad.
For more information, see Manage Qlik Sense sites: Certificates .
The reading order is incorrect in my shared chart
The reading order in a shared chart has changed. For example, I shared a chart displaying right-to-left reading order, but now the reading order is left-to-right in my shared chart.
The reading order setting has been changed in the app after the chart was shared.
Make sure the correct reading order is turned on in the app styling settings, in the app the chart is shared from. For more information, see Activating right-to-left reading order.