Zendesk Chat
Zendesk Chat is a live chat software platform that allows businesses to provide real-time customer support directly on their website or app.
Zendesk Support integration replicates data using the Zendesk Support API.
See the
Schema section for a list of objects available for replication.
便利なリンクやサポートされている機能など、このコネクタの概要について説明します。
| 機能/性能 | サポートの詳細 |
|---|
| サポートされている Qlik Talend Data Integration プロジェクト | レプリケーション プロジェクトのみ。データ パイプライン プロジェクトはサポートされていません。 |
ターゲットの更新方法 | レプリケーション タスク: データ レイク タスクにデータをランディング: |
メタデータの管理 | 手動でのメタデータ生成は必要ありません。 |
スキーマの進化 | [列のデータ型を変更] 操作のみサポートされています。 |
| LOB 列 (NCLOB、CLOB、BLOB) のレプリケーション | サポートされていません。 |
| スケジュールされた CDC | 必須。これにより、ソースの変更に応じてターゲットが最新の状態に保たれます。 レプリケーション タスクについては、「タスクのスケジューリング 」を参照してください。 レイク ランディング タスクについては、「レイク ランディング タスクの CDC のスケジュール設定」を参照してください。 |
| 通知 | 部分的にサポート 動作変更時の通知の設定 |
| 監視 | このコネクタではフル ロードは関係ないため、CDC のみ。 個々のデータ タスクの監視 |
| JSON 列ペイロードの自動ネスト解除 | サポートされていません。ソース データセット内の JSON 列ペイロードは、ターゲット上で自動的にネスト解除されません。 |
Preparing for authentication
To access your data, you need to authenticate the connection with your account credentials.
情報メモ使用するアカウントに、フェッチするテーブルへのアクセス権があることを確認してください。
To generate your client ID and secret:
- Log into your Zendesk chat domain, for example: https://my-sub-domain.zendesk.com/chat.
- Expand the Settings menu on the left of the page and click Account.
- Select the API and SDKs tab at the top of the page.
- Select or add an API Client. Your client ID is displayed on the page.
Copy and save the client secret in a secured file. You will need it to connect to the application.
Creating the connection
For more information, see SaaSアプリケーションへの接続.
Click Authenticate when you have filled in the required connection settings.
You may be asked to log in to the source application.
A window is displayed with an authentication code.
Copy the code to the clipboard and return to the connection dialog.
Paste the code in Complete authentication with the code provided by the source and click Verify.
ヒント メモYou may need to scroll down to see this field.
When status is Verified, the authentication is verified.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Connection settings| Setting | Description |
|---|
| Data gateway | ユース ケースに応じて Data Movement gateway を選択します。 情報メモQlik Talend Cloud スターター サブスクリプションでは Data Movement gateway をサポートしていないため、この項目は使用できません。別のサブスクリプション ティアを利用しており、Data Movement gateway を使用しない場合は、 [None] (なし) を選択します。 Data Movement gateway の利点とそれを必要とするユース ケースの詳細については、「Qlik データ ゲートウェイ - データ移動」を参照してください。 |
| Start Date | ソースからターゲットにデータをレプリケートする必要がある日付を MM/DD/YYYY 形式で入力します。 |
| Zendesk Subdomain | The subdomain of your Zendesk site. For example, the subdomain of qlik.zendesk.com would be qlik. |
| Client ID | Client ID. |
| Client Secret | Client secret. |
Schema
情報メモSchemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.
The schema and info displayed below is for version 1.
Depending on your destination, table and column names may not appear as they are outlined below.
account
The account table contains info about accounts within your Zendesk Chat account.
| Join account with | on |
|---|
| goals | account.plan.goals = goals.id |
| chats | account.plan.goals = chats.conversions.goal_id account.plan.goals = chats.history.conversion.goal_id |
account_key
STRING
|
billing
OBJECT
This is a nested data structure: - additional_info: STRING
- address1: STRING
- address2: STRING
- city: STRING
- company: STRING
- country_code: STRING
- email: STRING
- first_name: STRING
- last_name: STRING
- postal_code: STRING
- state: STRING
|
create_date
DATE-TIME
|
plan
OBJECT
This is a nested data structure: - agent_leaderboard: BOOLEAN
- agent_reports: BOOLEAN
- analytics: BOOLEAN
- chat_reports: BOOLEAN
- daily_reports: BOOLEAN
- email_reports: BOOLEAN
- file_upload: BOOLEAN
- goals: INTEGER
- high_load: BOOLEAN
- integrations: BOOLEAN
- ip_restriction: BOOLEAN
- long_desc: STRING
- max_advanced_triggers: STRING
- max_agents: INTEGER
- max_basic_triggers: STRING
- max_concurrent_chats: STRING
- max_departments: STRING
- max_history_search_days: STRING
- monitoring: BOOLEAN
- name: STRING
- operating_hours: BOOLEAN
- price: NUMBER
- rest_api: BOOLEAN
- short_desc: STRING
- sla: BOOLEAN
- support: BOOLEAN
- unbranding: BOOLEAN
- widget_customization: STRING
|
status
STRING
|
agents
The agents table contains info about agents within your Zendesk Chat account.
| Join agents with | on |
|---|
| chats | agents.id = chats.agent_ids agents.departments = chats.department_id agents.departments = chats.history.prev_department_id |
| departments | agents.departments = departments.id |
| shortcuts | agents.departments = shortcuts.departments |
create_date
DATE-TIME
|
departments
ARRAY
|
display_name
STRING
|
email
STRING
|
enabled
BOOLEAN
|
enabled_departments
ARRAY
|
first_name
STRING
|
id
INTEGER
|
last_login
DATE-TIME
|
last_name
STRING
|
login_count
INTEGER
|
role_id
INTEGER
|
roles
OBJECT
This is a nested data structure: - administrator: BOOLEAN
- owner: BOOLEAN
|
scope
STRING
|
skills
ARRAY
|
bans
The bans table contains info about bans created in your Zendesk Chat account.
created_at
DATE-TIME
|
id
INTEGER
|
ip_address
STRING
|
reason
STRING
|
type
STRING
|
visitor_id
STRING
|
visitor_name
STRING
|
chats
The chats table contains info about the chats within your Zendesk Chat account.
| Join chats with | on |
|---|
| agents | chats.agent_ids = agents.id chats.department_id = agents.departments chats.history.prev_department_id = agents.departments |
| departments | chats.department_id = departments.id chats.history.prev_department_id = departments.id |
| shortcuts | chats.department_id = shortcuts.departments chats.history.prev_department_id = shortcuts.departments |
| goals | chats.conversions.goal_id = goals.id chats.history.conversion.goal_id = goals.id |
| account | chats.conversions.goal_id = account.plan.goals chats.history.conversion.goal_id = account.plan.goals |
agent_ids
ARRAY
|
agent_names
ARRAY
|
comment
STRING
|
conversions
ARRAY
This is a nested data structure: - attribution: OBJECT, which is also a nested data structure.
- agent_id: INTEGER
- agent_name: STRING
- chat_timestamp: DATE-TIME
- department_id: INTEGER
- department_name: STRING
- goal_id: INTEGER
- goal_name: STRING
- id: STRING
- timestamp: DATE-TIME
|
count
OBJECT
This is a nested data structure: - agent: INTEGER
- total: INTEGER
- visitor: INTEGER
|
department_id
INTEGER
|
department_name
STRING
|
duration
INTEGER
|
end_timestamp
DATE-TIME
|
history
ARRAY
This is a nested data structure: - channel: STRING
- conversion: OBJECT, which is also a nested data structure.
- attribution: OBJECT, which is also a nested data structure.
- agent_id: INTEGER
- agent_name: STRING
- chat_timestamp: DATE-TIME
- department_id: INTEGER
- department_name: STRING
- goal_id: INTEGER
- goal_name: STRING
- id: STRING
- timestamp: DATE-TIME
- department_id: INTEGER, STRING
- department_name: STRING
- msg: STRING
- msg_id: STRING, INTEGER
- name: STRING
- new_rating: STRING
- new_tags: ARRAY
- nick: STRING
- options: STRING
- prev_department_id: INTEGER, STRING
- rating: STRING
- skills_name: ARRAY
- tags: ARRAY
- timestamp: DATE-TIME
- type: STRING
|
id
STRING
|
message
STRING
|
missed
BOOLEAN
|
rating
STRING
|
referrer_search_engine
STRING
|
referrer_search_terms
STRING
|
response_time
OBJECT
This is a nested data structure: - avg: NUMBER, INTEGER
- first: INTEGER
- max: INTEGER
|
session
OBJECT
|
started_by
STRING
|
tags
ARRAY
|
timestamp
DATE-TIME
|
triggered
BOOLEAN
|
triggered_response
BOOLEAN
|
type
STRING
|
unread
BOOLEAN, INTEGER
|
visitor
OBJECT
This is a nested data structure: - email: STRING
- id: STRING
- name: STRING
- notes: STRING
- phone: STRING
|
webpath
ARRAY
|
zendesk_ticket_id
INTEGER
|
departments
The departments table contains info about departments within your Zendesk Chat account.
| Join departments with | on |
|---|
| shortcuts | departments.id = shortcuts.departments |
| chats | departments.id = chats.department_id departments.id = chats.history.prev_department_id |
| agents | departments.id = agents.departments |
description
STRING
|
enabled
BOOLEAN
|
id
INTEGER
|
members
ARRAY
|
name
STRING
|
settings
OBJECT
|
goals
The goals table contains info about URL-based goals set within your Zendesk Chat account.
| Join goals with | on |
|---|
| chats | goals.id = chats.conversions.goal_id goals.id = chats.history.conversion.goal_id |
| account | goals.id = account.plan.goals |
attribution_model
STRING
|
attribution_period
INTEGER
|
description
STRING
|
enabled
BOOLEAN
|
id
INTEGER
|
name
STRING
|
settings
OBJECT
This is a nested data structure: - conditions: ARRAY, which is also a nested data structure.
- operator: STRING
- type: STRING
- value: STRING
|
shortcuts
The shortcuts table contains info about shortcuts within your Zendesk Chat account.
| Join shortcuts with | on |
|---|
| departments | shortcuts.departments = departments.id |
| chats | shortcuts.departments = chats.department_id shortcuts.departments = chats.history.prev_department_id |
| agents | shortcuts.departments = agents.departments |
agents
ARRAY
|
departments
ARRAY
|
id
STRING
|
message
STRING
|
name
STRING
|
options
STRING
|
scope
STRING
|
tags
ARRAY
|
triggers
The triggers table contains info about triggers within your Zendesk Chat account.
definition
OBJECT
This is a nested data structure: - actions: STRING
- condition: STRING
- event: STRING
- version: INTEGER
|
description
STRING
|
enabled
BOOLEAN
|
id
INTEGER
|
name
STRING
|
