This section describes problems that can occur when using Qlik Sense Client-Managed Mobile app.
Qlik Sense download failed
When I try to download an app in the Qlik Sense Client-Managed Mobile app, I get an error message that the download failed.
Possible cause 1
The app contains section access and OMIT is used on key fields, which is not supported in the Qlik Sense Client-Managed Mobile app.
Proposed action
Adapt the section access of the app to avoid using OMIT on key fields. This requires access to edit and reload the script of the app.
For more information, see Managing data security with Section Access.
Possible cause 2
The app is too large to fit on your iOS device. You will receive a message stating that there is not enough storage space on your device.
Proposed action 1
Remove other apps and media from your iOS device.
Proposed action 2
Ask the developer of the Qlik Sense app to reduce the size of the app.
Proposed action 3
Reduce the size of the Qlik Sense app before you download it to your iOS device.
For more information, see Downloading apps in the Qlik Sense Client-Managed Mobile app.
Possible cause 3
When a download is requested from the server, if the app is not ready for download in 90 seconds, the download aborts.
Proposed action 1
Restart the download.
Proposed action 2
Ask the developer of the Qlik Sense app to reduce the complexity of the app. Download the app again.
Possible cause 4
If the connection to the server is lost for 15 seconds, the download fails.
Proposed action
Restart the download.
Reduced Qlik Sense app cannot be downloaded
When I tap the Reduce button to download a reduced Qlik Sense app, I get the following error message: Failed to load bookmarks.
Possible cause
You are using Qlik Sense Enterprise November 2017 or earlier. App reduction is supported on Qlik Sense Enterprise February 2018 or later only. You see the Reduce button because Qlik Sense Client-Managed Mobile February 2018 or later is installed on your iOS device.
Proposed action
Upgrade your Qlik Sense Enterprise installation to February 2018 or later.
Insufficient memory to run Qlik Sense Client-Managed Mobile app
When I work with a Qlik Sense app in the Qlik Sense Client-Managed Mobile app, I get an error message that my device is out of memory. The Qlik Sense app closes.
Possible cause
The Qlik Sense app requires more memory than is currently available on your device.
Proposed action
Close all the other applications on your device and then try to open the Qlik Sense app again. You may need to log back into the Qlik Sense Client-Managed Mobile app.
Ask the developer of the Qlik Sense app to simplify the app so that it will run on your device.
Qlik Sense Client-Managed Mobile app hub could not be shown
When I am working with the Qlik Sense Client-Managed Mobile app, I get an error message that the mobile app hub could not be shown.
Possible cause
The Qlik Sense app has encountered an internal error.
Proposed action
Log back in to the mobile app. If the problem persists, please report it to Qlik Support.
Sending log files to your administrator
Your administrator may ask you to provide log files to help troubleshoot problems. To send diagnostics, you must first set up the email service on your device.
Do the following:
- Select your profile icon
from the top menu in the Qlik Sense Client-Managed Mobile app. - Tap Diagnostics.
- Enable Detailed diagnostics, if requested by your administrator.
- Tap Send application diagnostics.
- Send the email from the device email client.