On the Log Collector page, you can collect and export log files from a period that you define. The logs facilitate troubleshooting for Qlik Support.
Collected files
The following files are available for collection.
Windows event log
The log collector reads Windows application event logs and only extracts QlikView related events. With these logs, Qlik Support can analyze all QlikView services starts and stops, warnings, and errors.
System information
The log collector uses standard Windows Management Instrumentation (WMI) for collecting information about the local server, current hotfixes, and service packs. The log collector also uses the command line for detecting proxy setups, which services are running, certificate names, and internet settings. This information is useful when troubleshooting connectivity and Windows related problems.
Collecting and exporting log files
Do the following:
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Enter start and end date, manually, or by using the calendar:
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Enter the support case number.
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Select which additional logs you want to include:
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Windows event log
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System information
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Click Collect and export logs.
A zip file is generated that you can send to Qlik Support.
