Skip to main content Skip to complementary content

Log Collector

On the Log Collector page, you can collect and export log files from a period that you define. The logs facilitate troubleshooting for Qlik Support.

Collected files

The following files are available for collection.

Windows event log

The log collector reads Windows application event logs and only extracts QlikView related events. With these logs, Qlik Support can analyze all QlikView services starts and stops, warnings, and errors.

System information

The log collector uses standard Windows Management Instrumentation (WMI) for collecting information about the local server, current hotfixes, and service packs. The log collector also uses the command line for detecting proxy setups, which services are running, certificate names, and internet settings. This information is useful when troubleshooting connectivity and Windows related problems.

Collecting and exporting log files

Do the following:

  1. Enter start and end date, manually, or by using the calendar: Schedule.

  2. Enter the support case number.

  3. Select which additional logs you want to include:

    • Windows event log

    • System information

  4. Click Collect and export logs.

A zip file is generated that you can send to Qlik Support.

Information noteIf there are no logs available for the selected dates, Log collector will still run and collect generic information.

Did this page help you?

If you find any issues with this page or its content – a typo, a missing step, or a technical error – let us know how we can improve!

Join the Analytics Modernization Program

Remove banner from view

Modernize without compromising your valuable QlikView apps with the Analytics Modernization Program. Click here for more information or reach out: