Ujet
Ujet is a cloud-based contact center platform that provides mobile and AI-powered solutions for managing customer service operations.
Ujet integration replicates data using the UJET API.
See the
Schema section for a list of objects available for replication.
유용한 링크와 지원되는 기능을 포함하여 이 커넥터에 대한 전반적인 내용을 살펴보겠습니다.
| 특징/기능 | 지원 세부 정보 |
|---|
| 지원되는 Qlik Talend Data Integration 프로젝트 | 복제 프로젝트에만 해당됩니다. 데이터 파이프라인 프로젝트는 지원되지 않습니다. |
대상 업데이트 방법 | 복제 작업: 데이터 레이크 작업에 데이터 랜딩: |
메타데이터 관리 | 수동 메타데이터 생성이 필요하지 않습니다. |
스키마 진화 | 열 데이터 유형 변경 작업만 지원됩니다. |
| LOB 열(NCLOB, CLOB 및 BLOB) 복제 | 지원되지 않음. |
| 예정된 CDC | 필수. 이렇게 하면 소스의 변경 내용이 대상에 최신 상태로 유지됩니다. 복제 작업의 경우 작업 예약 을 참조하십시오. 레이크 랜딩 작업의 경우 레이크 랜딩 작업을 위한 CDC 일정을 참조하십시오. |
| 알림 | 부분적으로 지원됨 작업 변경 알림 설정 |
| 모니터링 중 | CDC에만 해당되며, 이 커넥터의 경우 전체 로드가 적용되지 않습니다. 개별 데이터 작업 모니터링 |
| JSON 열 페이로드의 자동 압축 해제 | 지원되지 않음. 소스 데이터 집합의 JSON 열 페이로드는 대상에서 자동으로 압축 해제되지 않습니다. |
Preparing for authentication
To access your data, you need to authenticate the connection with your account credentials.
정보 메모사용하는 계정에 가져오려는 테이블에 대한 읽기 액세스 권한이 있는지 확인합니다.
You need administrator permissions in your Ujet account.
To retrieve your company key and company secret:
- Log into your Ujet account.
- Navigate to Settings > Developer Settings.
- In the Agent Platform section, click UJET.
- Click Save Changes.
- Copy and paste your company key and company secret into a secured file.
Creating the connection
자세한 내용은 SaaS 응용 프로그램에 연결을 참조하십시오.
- 필요한 연결 속성을 입력합니다.
연결 이름에 연결 이름을 입력합니다.
연결이 만들어질 때 연결에 대한 메타데이터를 정의하려면 연결 메타데이터 열기를 선택합니다.
만들기를 클릭합니다.
Connection settings| Setting | Description |
|---|
| Data gateway | 사용 사례에 필요한 경우 데이터 이동 게이트웨이를 선택합니다. 정보 메모이 필드는 데이터 이동 게이트웨이를 지원하지 않으므로 Qlik Talend Cloud 시작 구독에서는 사용할 수 없습니다. 다른 구독 계층이 있고 데이터 이동 게이트웨이를 사용하지 않으려면 없음을 선택합니다. 데이터 이동 게이트웨이의 이점과 이를 필요로 하는 사용 사례에 대한 자세한 내용은 Qlik 데이터 게이트웨이 - 데이터 이동를 참조하십시오. |
| Start Date | 데이터를 소스에서 대상으로 복제해야 하는 날짜를 MM/DD/YYYY 형식으로 입력합니다. |
| Company Key | Company key. |
| Company Secret
| Company secret. |
| Domain | Enter your Ujet domain. You can find this value in your Ujet welcome email. |
| Subdomain | You can find your subdomain in your Ujet URL. If the URL is https://myujet.ujet.com, the subdomain is myujet. |
Schema
정보 메모Schemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.
The schema and info displayed below is for version 1.
Depending on your destination, table and column names may not appear as they are outlined below.
agent_activity_logs
The agent_activity_logs table contains info about agent activity logs.
Replication Method
| CDC |
Primary Key | id |
Replication Key | started_at |
| Join agent_activity_logs with | on |
|---|
| agents | agent_activity_logs.agent_id = agents.id |
| calls | agent_activity_logs.agent_id = calls.agent_info.id agent_activity_logs.agent_id = calls.transfers.from_agent.id agent_activity_logs.agent_id = calls.transfers.to_agent.id agent_activity_logs.call_id = calls.id agent_activity_logs.call_id = calls.participants.call_id |
| chats | agent_activity_logs.agent_id = chats.transfers.from_agent.id agent_activity_logs.agent_id = chats.transfers.to_agent.id agent_activity_logs.chat_id = chats.id agent_activity_logs.chat_id = chats.participants.chat_id |
| menus | agent_activity_logs.agent_id = menus.agent_assignments.assignee.id agent_activity_logs.agent_id = menus.team_assignments.team.assignees.id |
activity
STRING
|
agent_id
INTEGER
|
call_id
INTEGER
|
chat_id
INTEGER
|
duration
INTEGER
|
ended_at
DATE-TIME
|
id
INTEGER
|
started_at
DATE-TIME
|
status
OBJECT
This is a nested data structure: - color: STRING
- id: INTEGER
- name: STRING
- wfm_id: INTEGER
|
whodunnit
OBJECT
This is a nested data structure: - agent_number: STRING
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
agents
The agents table contains info about agents.
Replication Method
| CDC |
Primary Key | id |
Replication Key | status_updated_at |
| Join agents with | on |
|---|
| agent_activity_logs | agents.id = agent_activity_logs.agent_id |
| calls | agents.id = calls.agent_info.id agents.id = calls.transfers.from_agent.id agents.id = calls.transfers.to_agent.id |
| chats | agents.id = chats.transfers.from_agent.id agents.id = chats.transfers.to_agent.id |
| menus | agents.id = menus.agent_assignments.assignee.id agents.id = menus.team_assignments.team.assignees.id agents.teams.id = menus.team_assignments.team.id |
| teams | agents.teams.id = teams.id |
agent_number
STRING
|
avatar_url
STRING
|
call_count
INTEGER
|
channels
ARRAY
This is a nested data structure: - channel_type: STRING
- menu: OBJECT, which is also a nested data structure.
- deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
chat_count
INTEGER
|
created_at
DATE-TIME
|
crm_authenticated
BOOLEAN
|
email
STRING
|
first_name
STRING
|
id
INTEGER
|
last_login_time
DATE-TIME
|
last_name
STRING
|
location
STRING
|
middle_name
STRING
|
online
BOOLEAN
|
roles
ARRAY
This is a nested data structure. |
status
OBJECT
This is a nested data structure: - color: STRING
- id: INTEGER
- name: STRING
- wfm_id: INTEGER
|
status_updated_at
DATE-TIME
|
teams
ARRAY
This is a nested data structure: - agents_count: INTEGER
- deleted: BOOLEAN
- id: INTEGER
- name: STRING
- parent_id: INTEGER
- position: INTEGER
|
wrap_up
BOOLEAN
|
calls
The calls table contains info about calls.
Replication Method
| CDC |
Primary Key | id |
Replication Key | updated_at |
| Join calls with | on |
|---|
| agents | calls.agent_info.id = agents.id calls.transfers.from_agent.id = agents.id calls.transfers.to_agent.id = agents.id |
| agent_activity_logs | calls.agent_info.id = agent_activity_logs.agent_id calls.transfers.from_agent.id = agent_activity_logs.agent_id calls.transfers.to_agent.id = agent_activity_logs.agent_id calls.id = agent_activity_logs.call_id calls.participants.call_id = agent_activity_logs.call_id |
| chats | calls.agent_info.id = chats.transfers.from_agent.id calls.transfers.from_agent.id = chats.transfers.from_agent.id calls.transfers.to_agent.id = chats.transfers.from_agent.id calls.agent_info.id = chats.transfers.to_agent.id calls.transfers.from_agent.id = chats.transfers.to_agent.id calls.transfers.to_agent.id = chats.transfers.to_agent.id |
| menus | calls.agent_info.id = menus.agent_assignments.assignee.id calls.transfers.from_agent.id = menus.agent_assignments.assignee.id calls.transfers.to_agent.id = menus.agent_assignments.assignee.id calls.agent_info.id = menus.team_assignments.team.assignees.id calls.transfers.from_agent.id = menus.team_assignments.team.assignees.id calls.transfers.to_agent.id = menus.team_assignments.team.assignees.id |
agent_info
OBJECT
This is a nested data structure: - agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
answer_type
STRING
|
assigned_at
DATE-TIME
|
call_duration
INTEGER
|
call_type
STRING
|
connected_at
DATE-TIME
|
created_at
DATE-TIME
|
deflection
STRING
|
deflection_details
ARRAY
This is a nested data structure: - call_id: INTEGER
- deflection: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- id: INTEGER
- transfer_id: INTEGER
|
disconnected_by
STRING
|
end_user
OBJECT
This is a nested data structure: - id: INTEGER
- identifier: STRING
- out_contact_id: STRING
|
ends_at
DATE-TIME
|
fail_details
STRING
|
fail_reason
STRING
|
has_feedback
BOOLEAN
|
hold_duration
INTEGER
|
id
INTEGER
|
lang
STRING
|
menu_path
OBJECT
This is a nested data structure: - items_count: INTEGER
- materialized_path: STRING
- name: STRING
|
offer_events
ARRAY
This is a nested data structure: - casting_time: DATE-TIME
- group: STRING
|
offer_type
STRING
|
out_ticket_id
STRING
|
out_ticket_url
STRING
|
outbound_number
STRING
|
participants
ARRAY
This is a nested data structure: - call_duration: INTEGER
- call_id: INTEGER
- connected_at: DATE-TIME
- end_user_id: INTEGER
- ended_at: DATE-TIME
- fail_reason: STRING
- hold_duration: INTEGER
- id: INTEGER
- status: STRING
- type: STRING
- user_id: INTEGER
|
photos
ARRAY
This is a nested data structure: - id: INTEGER
- photo_type: STRING
- url: STRING
|
queued_at
DATE-TIME
|
rating
STRING
|
recording_url
STRING
|
scheduled_at
DATE-TIME
|
selected_menu
OBJECT
This is a nested data structure: - deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
status
STRING
|
support_number
STRING
|
transfers
ARRAY
This is a nested data structure: - answer_type_path: STRING
- assigned_at: DATE-TIME
- call_duration: INTEGER
- connected_at: DATE-TIME
- created_at: DATE-TIME
- deflection: STRING
- fail_reason: STRING
- from_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- from_queue_priority_level: INTEGER
- id: INTEGER
- status: STRING
- to_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- to_menu_path: STRING
- to_queue_priority_level: STRING
- updated_at: DATE-TIME
- wait_duration: INTEGER
|
updated_at
DATE-TIME
|
verified
BOOLEAN
|
videos
ARRAY
This is a nested data structure: |
voicemail_reason
STRING
|
voip_provider
STRING
|
wait_duration
INTEGER
|
chats
The chats table contains info about chats.
Replication Method
| CDC |
Primary Key | id |
Replication Key | updated_at |
| Join chats with | on |
|---|
| agents | chats.transfers.from_agent.id = agents.id chats.transfers.to_agent.id = agents.id |
| agent_activity_logs | chats.transfers.from_agent.id = agent_activity_logs.agent_id chats.transfers.to_agent.id = agent_activity_logs.agent_id chats.id = agent_activity_logs.chat_id chats.participants.chat_id = agent_activity_logs.chat_id |
| calls | chats.transfers.from_agent.id = calls.agent_info.id chats.transfers.to_agent.id = calls.agent_info.id chats.transfers.from_agent.id = calls.transfers.from_agent.id chats.transfers.to_agent.id = calls.transfers.from_agent.id chats.transfers.from_agent.id = calls.transfers.to_agent.id chats.transfers.to_agent.id = calls.transfers.to_agent.id |
| menus | chats.transfers.from_agent.id = menus.agent_assignments.assignee.id chats.transfers.to_agent.id = menus.agent_assignments.assignee.id chats.transfers.from_agent.id = menus.team_assignments.team.assignees.id chats.transfers.to_agent.id = menus.team_assignments.team.assignees.id |
agent_info
STRING
|
assigned_at
DATE-TIME
|
average_response_time
INTEGER
|
chat_duration
INTEGER
|
chat_type
STRING
|
created_at
DATE-TIME
|
end_user
OBJECT
This is a nested data structure: - id: INTEGER
- identifier: STRING
- out_contact_id: STRING
|
ends_at
DATE-TIME
|
fail_reason
STRING
|
first_msg_sent_at
DATE-TIME
|
has_feedback
BOOLEAN
|
id
INTEGER
|
lang
STRING
|
last_msg_sent_at
DATE-TIME
|
longest_response_time
INTEGER
|
menu_path
OBJECT
This is a nested data structure: - items_count: INTEGER
- materialized_path: STRING
- name: STRING
|
message_count
INTEGER
|
offer_events
ARRAY
This is a nested data structure. |
offer_type
STRING
|
out_ticket_id
STRING
|
out_ticket_url
STRING
|
participants
ARRAY
This is a nested data structure: - chat_duration: INTEGER
- chat_id: INTEGER
- connected_at: DATE-TIME
- end_user_id: INTEGER
- fail_reason: STRING
- finished_at: DATE-TIME
- id: INTEGER
- status: STRING
- type: STRING
- user_id: STRING
|
photos
ARRAY
This is a nested data structure: - id: INTEGER
- photo_type: STRING
- url: STRING
|
rating
STRING
|
selected_menu
OBJECT
This is a nested data structure: - deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
status
STRING
|
transcript
BOOLEAN
|
transfers
ARRAY
This is a nested data structure: - answer_type_path: STRING
- assigned_at: DATE-TIME
- call_duration: INTEGER
- connected_at: DATE-TIME
- created_at: DATE-TIME
- deflection: STRING
- fail_reason: STRING
- from_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- from_queue_priority_level: INTEGER
- id: INTEGER
- status: STRING
- to_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- to_menu_path: STRING
- to_queue_priority_level: STRING
- updated_at: DATE-TIME
- wait_duration: INTEGER
|
updated_at
DATE-TIME
|
verified
BOOLEAN
|
videos
ARRAY
This is a nested data structure: |
wait_duration
INTEGER
|
The menu_tree table contains info about menu trees.
Replication Method
| Full Table |
Primary Key | id |
The menus table contains info about menus.
Replication Method
| CDC |
Primary Key | id |
team_tree
The team_tree table contains info about team trees.
Replication Method
| Full Table |
Primary Key | id |
agents_count
INTEGER
|
deleted
BOOLEAN
|
id
INTEGER
|
name
STRING
|
parent_id
INTEGER
|
position
INTEGER
|
teams
The teams table contains info about teams.
Replication Method
| Full Table |
Primary Key | id |
| Join teams with | on |
|---|
| agents | teams.id = agents.teams.id |
| menus | teams.id = menus.team_assignments.team.id |
agents_count
INTEGER
|
assignees
ARRAY
This is a nested data structure: - agent_number: STRING
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
deleted
BOOLEAN
|
id
INTEGER
|
name
STRING
|
parent_id
INTEGER
|
position
INTEGER
|
user_statuses
The user_statuses table contains info about user statuses.
Replication Method
| Full Table |
Primary Key | id |
color
STRING
|
id
INTEGER
|
name
STRING
|
wfm_id
INTEGER
|
