Troubleshooting - Creating apps and visualizations

This section describes problems that can occur when creating apps and visualizations in Qlik Sense.

Images are not included in the app

Images are part of apps as thumbnails of the apps, sheets and stories, in the text & image object and in story slides.

When you move apps between Qlik Sense environments, images are not moved automatically. The images have to be handled manually, in different ways depending on between which environments the app has been moved.

The app has been moved from one Qlik Sense environment to another

Possible cause  

You have created an app in Qlik Sense and moved the app to another Qlik Sense environment.

Proposed action  

Import the images from the Qlik Sense environment where the app was created to the target location using the Qlik Management Console.

See: Manage Qlik Sense sites: Uploading objects to content libraries

The app has been imported from Qlik Sense Desktop to Qlik Sense

Possible cause  

You have created an app in Qlik Sense Desktop and imported the app to Qlik Sense.

Proposed action  

Import the images from the images folder of the Qlik Sense Desktop app using the Qlik Management Console.

See: Manage Qlik Sense sites: Uploading objects to content libraries

The default location of the images in Qlik Sense Desktop is <user>\Documents\Qlik\Sense\Content\Default.

The app has been moved from one Qlik Sense Desktop installation to another

Possible cause  

You have moved an app between Qlik Sense Desktop installations.

Proposed action  

Do the following:

• Copy the images from the PC where the app was created and paste into the images folder of the target location.

The default location of the images in Qlik Sense Desktop is <user>\Documents\Qlik\Sense\Content\Default.

The image I want to use does not seem to work

Images are part of apps as thumbnails of the apps, sheets and stories, in the text & image object and in story slides.

Possible cause  

You are using an image in a format that is not supported.

Proposed action  

Do the following:

• Convert the image to one of the supported formats (png, jpg, jpeg or gif).

I cannot find the fields in the assets panel

I can find Charts and Master items in the assets panel, but not Fields.

Possible cause  

You are working with a published app. Some content is not available in the assets panel in a published app.

I cannot open my QlikView document in Qlik Sense

If you have a QlikView document, you can reuse part of your work in Qlik Sense. The load script and data model can be used to create an app in Qlik Sense. Visualizations, dimensions and measures, however, have to be created in Qlik Sense.

Possible cause  

The QlikView document (qvw format) has not been converted to a Qlik Sense app (qvf format).

Proposed action  

Convert the document to an app using Qlik Sense Desktop.

See: Converting a QlikView document into a Qlik Sense app

I cannot edit a variable

I cannot edit a variable that is listed in the variables overview.

Possible cause  

The variable is defined in the script.

Proposed action  

Edit the variable in the script, using the data load editor, or delete the variable from the script, using the data load editor, to make the variable editable from the variables overview.

See: Edit the data load script

See: Editing a variable

QlikView variables are missing in the app

My QlikView document contains variables. I have converted the QlikView document into an app, using Qlik Sense version 2.1+. When I open the app in a Qlik Sense version prior to 2.1, I cannot find the user defined variables.

Possible cause  

The user defined variables have been removed from the app. This can occur in the following scenario:

1. Create an app from the QlikView document, using Qlik Sense version 2.1+.

   See: Converting a QlikView document into a Qlik Sense app

   Both the user defined variables and the variables created in the script are listed in the variables overview. An icon indicates if the variable is defined in the script: 8.

2. Reload the app.

   The script is reloaded. If a variable has been removed from the script it will stay in the app, and be listed in the variables overview, but the script icon (8) is removed.

3. Open the app, in a Qlik Sense version prior to 2.1.

   Now, the variables that were user defined in the original QlikView document are removed. Only the variables defined in the script stays in the app and you can only work with the variables using the script.

Proposed action  

Use Qlik Sense, version 2.1+, to be able to use all variables in the original QlikView document; both script defined and user defined variables.

Only work with variables in the script, if you are a using a Qlik Sense version prior to 2.1.

I cannot edit a variable that was created in a Qlik Sense installation prior to version 2.1

My Qlik Sense app contains variables and now I cannot edit them.

Possible cause  

The variable is defined as a script variable but has been removed from the script. This can occur in the following scenario:

1. Create a Qlik Sense app with a script variable, in a Qlik Sense installation prior to version 2.1.

2. Delete the variable from the script.

   The variable is removed from the script but stays in the app.

3. Open the app, in a Qlik Sense installation version 2.1+.

   Now you see the variable in the variables overview. This icon indicates that the variable is defined in the script: 8. But you cannot edit the variable since it is not showing in the script.

Proposed action  

Reload the script to make the variable editable from the variables overview. The script icon is removed.

Error message: The hypercube results are too large

When I open a sheet, the error message The hypercube results are too large is displayed on an object.

Possible cause  

Limit on the size of response to prevent a non responsive engine\browser when handling large data sets.

Proposed action  

Limit active data selection set.

My chart is not sorted correctly

I set my chart to sort automatically on the dimension, but the results are not sorted correctly.

Possible cause  

The dimension is an expression with a result that has a different data type than the data fields used in the expression.

Proposed action  

Change sorting of the dimension to Custom, and select a sorting option that matches the result of the expression. For example, if your expression concatenates two fields to a string, like Month(salesDate)&'/'&Day(salesdate), select to sort alphabetically.

See: Change the sorting of a visualization

My calendar measures display incorrect aggregations in visualizations

When I use my calendar measures in visualizations, I see incorrect aggregation results. For example, calendar measures created from identical fields and aggregations but different time ranges may display identical totals.

Possible cause  

The table containing the aggregated field is not associated to the table containing the date field, preventing accurate aggregation of the field by the selected time ranges.

Proposed action  

Create an association between the table containing the aggregated field and the table containing the date field. If there is no association possible, in Data manager, add a table that includes a date field that has an association to the table containing the aggregated field.

See: Managing data associations.

There are no time ranges to select in Create calendar measures

When I have a date field selected in the Create calendar measures dialog try to create calendar measures from a field, there are no time ranges to select in the Create calendar measures dialog.

Possible cause  

The selected date field does not have the correct time flags to work with calendar measures. If you have no valid date fields, you cannot create calendar measures. If you have at least one valid date field, all date fields will be available in Date field. However, only those with the correct time flags set in autoCalendar enable the selection of time ranges from the Time Range drop-down list.

Proposed action  

Select a date field that uses autoCalendar. If you are unsure which calendar is associated to your date field, date fields in the Field section of the Assets panel display which calendar it uses when clicked.

My date field selected for calendar measures does not use the correct calendar

I have two calendars to which I have manually added time flags. My time flags have the same names as those in autoCalendar, making both qualified for use with calendar measures. However, only one of my calendars has the same definition for the time flags as autoCalendar. I have a date field associated to both calendars . When I try to create calendar measures using that date field, the calendar with the correct names but different definitions than autoCalendar is used.

Possible cause  

In cases where a date field is associated to multiple calendars and each calendar has the correctly named time flags set in it, calendar measures uses the first qualified calendars defined in your data load script.

Proposed action  

Move the script section containing the calendar you want to use with calendar measures before other qualified calendars in your data load script.

See: Organizing the script code.