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Troubleshooting - Using data storytelling

This section describes problems that can occur when using data storytelling in Qlik Sense.

I cannot edit a story

I want to make changes to a story but I cannot edit it.

Possible cause  

The story is published.

Proposed action  

If you created the story, unpublish the story to enable editing.

See: Unpublishing a story

Proposed action  

If you did not create the story, make a duplicate of the story to enable editing. The duplicated story will not be updated if the original story is updated.

See: Duplicating a story

A sheet is missing

When I play a story a sheet is missing.

Possible cause  

The sheet is deleted.

The sheet is private (located in another user's My sheets).

Proposed action  

If the sheet is private, ask the owner of the sheet to publish it.

See: Publishing apps, sheets and stories

See: Publishing a sheet

I cannot change a snapshot’s appearance

I try to use auto for a snapshot property but the snapshot’s appearance is not affected.

Possible cause  

The snapshot is too small.

Proposed action  

In storytelling view, increase the size of the snapshot.

See: Resizing items on a slide

I cannot add a link inside a text object

I want to add a link inside a text object but it is not working.

Possible cause  

You are using Internet Explorer 10 or 11. Then you cannot copy and paste links from external sources because the formatting is lost once pasting it into the text objects.

Proposed action  

Use another web browser and add the link.

See: Adding a link on a slide

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