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Troubleshooting - Downloading

This section describes the problems that can occur when exporting data or stories in Qlik Sense.

Anonymous users cannot download app data

I want to let anonymous users download data, for example, download as image/pdf/data for visualizations.

Possible cause  

There is no security rule granting anonymous users the right to download data.

Proposed action  

You can enable download of data for anonymous users by creating a copy of the security rule ExportAppData and modifying the copy to only have resource.HasPrivilege("read") in Conditions. For more information, see Security rules installed in Qlik Sense.

I cannot download a visualization as an image

I tried to download a visualization as an image, but the download failed.

Possible cause  

The visualization you want to download is too large. The maximum size a download image can be is 2,000 by 2,000 pixels.

Proposed action  

In the Image settings dialog, as you download, choose the Custom button and set the image size to 2,000 by 2,000 pixels.

I have blank characters in PDF files

I have blank characters in PDF files that were created when downloading stories with labels in Japanese, Korean, Simplified Chinese, or Traditional Chinese.

Possible cause  

Downloading a story with these languages requires the appropriate font, or else the default Times New Roman font will be used. Times New Roman does not support Japanese, Korean, Simplified Chinese, or Traditional Chinese.

This only applies to text in title or paragraph objects in the story. It does not apply to embedded visualizations.

If ja, ja-JP, ko, ko-KR, zh-CN, zh-TW is declared in the CollationLocale setting for the application in the Data Load Editor, the downloading feature will use the first available font from the following ordered lists to generate the PDF:

Available fonts
CollationLocale language Font stack
Chinese Simplified SimSun, SimHei, FangSong
Chinese Traditional PMingLiU, MingLiU, Microsoft JhengHei, Microsoft JhengHei UI
Japanese Meiryo, Meiryo UI, Yu Gothic, Yu Gothic UI, MS UI Gothic
Korean Malgun Gothic, BatangChe

If a font from the above list is not found, characters in your story requiring a Chinese, Korean or Japanese font will not be printed. There will just be a blank space.

Proposed action  

Install one of the fonts used to download PDF for the language that you are using. You cannot choose the font because the system will only use those in the table in the specified order.

Make sure that you use labels that are the same language that you set in the CollationLocale. If they differ, only common characters will be correctly rendered in the created report.

Right to left languages, like Arabic or Hebrew, are not currently supported on labels.

I downloaded a sheet but the data view tables changed back to visualizations

I downloaded an entire sheet, but all the visualizations I had changed to tables of data have changed back to the original visualizations.

Possible cause  

The data view of a visualization cannot be downloaded..

Proposed action  

Download the data for each visualization using the download as data option.

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