Troubleshooting - Navigating in the QMC

This section describes problems that can occur when navigating in the QMC.

Icons in the QMC are not displayed correctly

Possible cause  

Qlik Sense site is not listed as a trusted site.

Proposed action  

Add the QMC site as a trusted site for Microsoft Edge.

Do the following:

1. In the Control Panel, select Internet options.
2. Select the Security tab.
3. Click Trusted sites.
4. Click Sites.
5. Enter the website address for the QMC in the text box and click Add.
6. Click Close.

The icons are correctly displayed.

Error message: Untrustworthy Proxy SSL-connection/-certificate

The browser displays the Proxy SSL-connection/-certificate is untrustworthy!, and asks if the user wants to make an exception and trust the certificate authority.

Possible cause  

The browser does not recognize the root certificate as trustworthy, because it is not a known certificate authority, such as Thawte or VeriSign.

Proposed action  

Do the following:

1. Accept making an exception and trusting the certificate authority by answering Yes to the question.
2. Verify that you have installed a public SSL certificate (on server), because you need this to be able to use the default Qlik Sense certificate.

Changing a proxy certificate

Error message: 404 Not found

Possible cause  

The URL refers to a non-existent resource.

Proposed action  

Modify the URL.