Zendesk

Zendesk provides SaaS products related to customer support, sales, and other customer communications.. You can use Zendesk as a data source when landing or replicating data.

You can leave all custom report fields empty to use pre-built reports. Fill in the custom report fields, levels, and breakdowns fields to use user-defined reports.

The Chat object is not supported.

For more information about connecting to SaaS applications, see 連線到 SaaS 應用程式.
For more information about Lite connectors, see SaaS 應用程式連接器的分類.
Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see 何時需要 Data Movement gateway？.

Feature/Functionality	Support details
Supported Qlik Talend Data Integration projects	Data pipeline projects and Replication projects.
目標更新方法	Landing tasks: Change data capture (CDC) Reload and compare Replication tasks: Change data capture (CDC) using Change Tables Full load Landing data in a data lake tasks: Change data capture (CDC) Reload
管理中繼資料	Manual metadata generation is required.
結構描述演進	Fully supported
Replication of LOB columns (NCLOB, CLOB, and BLOB)	Determined by the task type: Landing tasks: Supports limited LOB size only Replication tasks: Supports unlimited LOB
Scheduled CDC	Only required when accessing data sources without Data Movement gateway.
Notifications	Fully supported 設定變更進行時的通知
Monitoring	Fully supported 監控個別資料任務
Automatic denesting of JSON column payloads	Fully supported

Preparing for authentication

To access your Zendesk data, you need to authenticate the connection with your account credentials.

Log into Zendesk, navigate to Settings > Channels > API, and enable Password Access.

Creating the connection

For more information, see 連線到 SaaS 應用程式.

Fill in the required connection properties.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Click Create.

Connection settings
Setting	Description
Data gateway	如您的使用情況有需要，選取 Data Movement gateway。資訊備註此欄位無法用於 Qlik Talend Cloud 啟動器訂閱，因為不支援 Data Movement gateway。若您有另一個訂閱層級且不想使用 Data Movement gateway，選取無。如需關於 Data Movement gateway 福利的資訊以及需要此項的使用案例，請參閱 Qlik Data Gateway - Data Movement。
Email	Email address that is associated to your Zendesk account.
Password	Password to the Zendesk account.
Subdomain	You can find your subdomain in Zendesk: Settings > Account > Subdomain. You can also find it in the URL of your account homepage. If the URL is https://mydomain.zendesk.com/, the subdomain is mydomain.

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