Nice InContact 

Nice InContact is a cloud contact center solution.

• For more information about connecting to SaaS applications, see 連線到 SaaS 應用程式.

• For more information about Lite connectors, see SaaS 應用程式連接器的分類.

• Depending on your use case, you might need to install Data Movement gateway to move data from SaaS applications. For more information, see 何時需要 Data Movement gateway？.

Feature snapshot

Feature/Functionality	Support details
Supported Qlik Talend Data Integration projects	Data pipeline projects and Replication projects.
目標更新方法	Landing tasks: Change data capture (CDC) Reload and compare Replication tasks: Change data capture (CDC) using Change Tables Full load Landing data in a data lake tasks: Change data capture (CDC) Reload
管理中繼資料	Manual metadata generation is required.
結構描述演進	Fully supported
Replication of LOB columns (NCLOB, CLOB, and BLOB)	Determined by the task type: Landing tasks: Supports limited LOB size only Replication tasks: Supports unlimited LOB
Scheduled CDC	Only required when accessing data sources without Data Movement gateway.
Notifications	Fully supported 設定變更進行時的通知
Monitoring	Fully supported 監控個別資料任務
Automatic denesting of JSON column payloads	Fully supported

Preparing for authentication

To access your Nice InContact data, you need to authenticate the connection with your account credentials.

To generate your access key and access key secret:

1. Log into Data Extraction API.
2. Click General Requirements. The authorization token is generated as well as your access key and key secret.
3. Copy them to paste them in Access Key and Access Key Secret respectively.

Creating the connection

For more information, see 連線到 SaaS 應用程式.

1. Fill in the required connection properties.

2. Provide a name for the connection in Connection name.

3. Select Open connection metadata to define metadata for the connection when it has been created.

4. Click Create.