This section describes problems that can occur when navigating in and interacting with Qlik Sense.
Icons in the hub are not displayed correctly
Possible cause
You are using Windows Internet Explorer.
Proposed action
Add the hub site as a trusted site in Windows Internet Explorer.
Do the following:
- Open the Windows Internet Explorer Internet options.
- Select the Security tab.
- Click on Trusted sites.
- Click on Sites.
- Enter the website address for the hub in the text field and click Add.
- Click Close.
- Refresh the browser window.
The shortcut does not load the hub
When using Microsoft Windows Server 2008 R2 or Windows 8.1, the shortcut does not load the hub when using Internet Explorer 10 or Internet Explorer 11.
Possible cause
An Internet Explorer security setting blocks the shortcut.
Proposed action
Add your computer to the local intranet zone.
Do the following:
- Open the Windows Internet Explorer Internet options.
- Select the Security tab.
- Click on Local intranet.
- Click on Sites.
- Click Advanced.
- Enter https://<machinename>/ in the text field and click Add.
- Click Close.
- Refresh the browser window.
Add to the local intranet zone in the Internet Explorer settings: Internet options/Security tab/Local intranet:Sites/Advanced.
I can access the hub, but I see no streams at all
Possible cause
You have no access type.
Proposed action
The Qlik Sense administrator needs to allocate you access or include you in a login access group.
See: Managing a Qlik Sense Site: Allocating user access
See: Managing a Qlik Sense Site: Creating login access
I cannot create or edit sheets and stories, or take snapshots
In some situations, you can make selections and navigate in an app, but not create new content.
Small screen device
Possible cause
You are using a device with a very small screen (480 pixels wide or smaller).
Proposed action
Open the app from a computer or a device with a larger screen.
See: Exploring apps on a small screen
Insufficient privileges
Possible cause
You don’t have privileges to create content.
Proposed action
The Qlik Sense administrator needs to give you privileges with the security rules.
See: Managing a Qlik Sense Site: Writing security rules
I can access the hub, but I cannot see the streams I want to
Possible cause
You don’t have access to the stream.
Proposed action
The Qlik Sense administrator needs to give you access with the security rules.
See: Managing a Qlik Sense Site: Writing security rules
A login dialog is displayed when I try to browse to the hub
Possible cause
You are using Windows Server 2012.
Proposed action
Log in using the dialog. After this, you will be able to browse to the hub.
I cannot use more than five web browser tabs
The page is not loading when I open more than five browser tabs from the hub.
Possible cause
You are using Internet Explorer.
Proposed action
Close one of the other tabs and reload the page. Alternatively, if you want to work with more than five tabs at a time, use another web browser.
Error message: App is already open
I am using Internet Explorer and the error message App is already open is displayed, when I try to open an app.
Possible cause
The file did not close properly after being imported.
Proposed action
Close Internet Explorer and open Qlik Sense again.
Error message: 403 Forbidden
When I try to open an app or browse the hub, the error message 403 Forbidden is displayed.
Possible cause
- There are too many root certificates on the computer (> ~300), which entails that the Qlik Sense services are not allowed to communicate.
- You are trying to access a resource that you are not granted access to, according to the rule engine in the repository.
Proposed action
Remove any unused root certificates. For more information, see the following Microsoft help articles:
SSL/TLS communication problems after you install KB 931125
Error message: 404 Not found
When I try to open an app or browse the hub, the error message 404 Not found is displayed.
Possible cause
The URL refers to a non-existent resource.
Proposed action
Close Internet Explorer and open Qlik Sense again.
Error message: Internal server error 500
The error message Internal server error 500 is displayed.
Possible cause
An unidentified error has occurred.
Proposed action
Check the system log files at the following locations:
- %ProgramData%\Qlik\Sense\Log\Proxy
- %ProgramData%\Qlik\Sense\Log\Repository
If the error message is displayed repeatedly, please contact your Qlik Sense representative and provide the system log files.
Error message: Untrustworthy Proxy SSL-connection/-certificate
When I try to open an app or browse the hub, an error message is displayed that the Proxy SSL-connection or -certificate is untrustworthy and I am asked if I want to make an exception and trust the certificate authority.
Possible cause
The browser doesn’t recognize the root certificate as trustworthy since it is not a known certificate authority such as Thawte or VeriSign.
Proposed action
- Accept making an exception and trusting the certificate authority by answering Yes to the question.
- Verify that you have installed a public SSL certificate (on server) since you need this to be able to use the default Qlik Sense certificate.
See: Managing a Qlik Sense Site: Changing proxy certificate