Zendesk Chat
Zendesk Chat is a live chat software platform that allows businesses to provide real-time customer support directly on their website or app.
Zendesk Support integration replicates data using the Zendesk Support API.
See the
Schema section for a list of objects available for replication.
進一步查看此連接器，包括實用的連結和支援的功能。
| 功能 | 支援詳細資訊 |
|---|
| 支援的 Qlik Talend Data Integration 專案 | 僅複寫專案。不支援資料管道專案。 |
目標更新方法 | 複寫任務： 在資料湖中登陸資料任務： |
管理中繼資料 | 不需要手動產生中繼資料。 |
結構描述演進 | 僅支援變更欄資料類型操作。 |
| LOB 欄 (NCLOB、CLOB 和 BLOB) 複寫 | 不支援。 |
| 已排程 CDC | 必填。此為目標與來源的變更保持同步的方式。 對於複寫任務，請參閱 排程任務 對於湖登陸任務，請參閱 排程湖登陸任務的 CDC |
| 通知 | 部分支援 設定變更進行時的通知 |
| 監控 | 僅限 CDC，因為此連接器與完整載入無關。 監控個別資料任務 |
| 自動解除 JSON 欄裝載的巢狀結構 | 不支援。來源資料集中的 JSON 欄裝載不會在目標上自動解除巢狀結構。 |
Preparing for authentication
To access your data, you need to authenticate the connection with your account credentials.
資訊備註確認您使用的帳戶可讀取您要擷取的表格。
To generate your client ID and secret:
- Log into your Zendesk chat domain, for example: https://my-sub-domain.zendesk.com/chat.
- Expand the Settings menu on the left of the page and click Account.
- Select the API and SDKs tab at the top of the page.
- Select or add an API Client. Your client ID is displayed on the page.
Copy and save the client secret in a secured file. You will need it to connect to the application.
Creating the connection
For more information, see 連線到 SaaS 應用程式.
Click Authenticate when you have filled in the required connection settings.
You may be asked to log in to the source application.
A window is displayed with an authentication code.
Copy the code to the clipboard and return to the connection dialog.
Paste the code in Complete authentication with the code provided by the source and click Verify.
提示備註You may need to scroll down to see this field.
When status is Verified, the authentication is verified.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Connection settings| Setting | Description |
|---|
| Data gateway | 如您的使用情況有需要，選取 資料移動閘道。 資訊備註此欄位無法用於 Qlik Talend Cloud 啟動器 訂閱，因為不支援 資料移動閘道。若您有另一個訂閱層級且不想使用 資料移動閘道，選取無。 如需關於 資料移動閘道 福利的資訊以及需要此項的使用案例，請參閱 Qlik 資料閘道 - 資料移動。 |
| Start Date | 以 MM/DD/YYYY 格式輸入資料必須從來源複寫到目標的日期。 |
| Zendesk Subdomain | The subdomain of your Zendesk site. For example, the subdomain of qlik.zendesk.com would be qlik. |
| Client ID | Client ID. |
| Client Secret | Client secret. |
Schema
資訊備註Schemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.
The schema and info displayed below is for version 1.
Depending on your destination, table and column names may not appear as they are outlined below.
account
The account table contains info about accounts within your Zendesk Chat account.
| Join account with | on |
|---|
| goals | account.plan.goals = goals.id |
| chats | account.plan.goals = chats.conversions.goal_id account.plan.goals = chats.history.conversion.goal_id |
account_key
STRING
|
billing
OBJECT
This is a nested data structure: - additional_info: STRING
- address1: STRING
- address2: STRING
- city: STRING
- company: STRING
- country_code: STRING
- email: STRING
- first_name: STRING
- last_name: STRING
- postal_code: STRING
- state: STRING
|
create_date
DATE-TIME
|
plan
OBJECT
This is a nested data structure: - agent_leaderboard: BOOLEAN
- agent_reports: BOOLEAN
- analytics: BOOLEAN
- chat_reports: BOOLEAN
- daily_reports: BOOLEAN
- email_reports: BOOLEAN
- file_upload: BOOLEAN
- goals: INTEGER
- high_load: BOOLEAN
- integrations: BOOLEAN
- ip_restriction: BOOLEAN
- long_desc: STRING
- max_advanced_triggers: STRING
- max_agents: INTEGER
- max_basic_triggers: STRING
- max_concurrent_chats: STRING
- max_departments: STRING
- max_history_search_days: STRING
- monitoring: BOOLEAN
- name: STRING
- operating_hours: BOOLEAN
- price: NUMBER
- rest_api: BOOLEAN
- short_desc: STRING
- sla: BOOLEAN
- support: BOOLEAN
- unbranding: BOOLEAN
- widget_customization: STRING
|
status
STRING
|
agents
The agents table contains info about agents within your Zendesk Chat account.
| Join agents with | on |
|---|
| chats | agents.id = chats.agent_ids agents.departments = chats.department_id agents.departments = chats.history.prev_department_id |
| departments | agents.departments = departments.id |
| shortcuts | agents.departments = shortcuts.departments |
create_date
DATE-TIME
|
departments
ARRAY
|
display_name
STRING
|
email
STRING
|
enabled
BOOLEAN
|
enabled_departments
ARRAY
|
first_name
STRING
|
id
INTEGER
|
last_login
DATE-TIME
|
last_name
STRING
|
login_count
INTEGER
|
role_id
INTEGER
|
roles
OBJECT
This is a nested data structure: - administrator: BOOLEAN
- owner: BOOLEAN
|
scope
STRING
|
skills
ARRAY
|
bans
The bans table contains info about bans created in your Zendesk Chat account.
created_at
DATE-TIME
|
id
INTEGER
|
ip_address
STRING
|
reason
STRING
|
type
STRING
|
visitor_id
STRING
|
visitor_name
STRING
|
chats
The chats table contains info about the chats within your Zendesk Chat account.
| Join chats with | on |
|---|
| agents | chats.agent_ids = agents.id chats.department_id = agents.departments chats.history.prev_department_id = agents.departments |
| departments | chats.department_id = departments.id chats.history.prev_department_id = departments.id |
| shortcuts | chats.department_id = shortcuts.departments chats.history.prev_department_id = shortcuts.departments |
| goals | chats.conversions.goal_id = goals.id chats.history.conversion.goal_id = goals.id |
| account | chats.conversions.goal_id = account.plan.goals chats.history.conversion.goal_id = account.plan.goals |
agent_ids
ARRAY
|
agent_names
ARRAY
|
comment
STRING
|
conversions
ARRAY
This is a nested data structure: - attribution: OBJECT, which is also a nested data structure.
- agent_id: INTEGER
- agent_name: STRING
- chat_timestamp: DATE-TIME
- department_id: INTEGER
- department_name: STRING
- goal_id: INTEGER
- goal_name: STRING
- id: STRING
- timestamp: DATE-TIME
|
count
OBJECT
This is a nested data structure: - agent: INTEGER
- total: INTEGER
- visitor: INTEGER
|
department_id
INTEGER
|
department_name
STRING
|
duration
INTEGER
|
end_timestamp
DATE-TIME
|
history
ARRAY
This is a nested data structure: - channel: STRING
- conversion: OBJECT, which is also a nested data structure.
- attribution: OBJECT, which is also a nested data structure.
- agent_id: INTEGER
- agent_name: STRING
- chat_timestamp: DATE-TIME
- department_id: INTEGER
- department_name: STRING
- goal_id: INTEGER
- goal_name: STRING
- id: STRING
- timestamp: DATE-TIME
- department_id: INTEGER, STRING
- department_name: STRING
- msg: STRING
- msg_id: STRING, INTEGER
- name: STRING
- new_rating: STRING
- new_tags: ARRAY
- nick: STRING
- options: STRING
- prev_department_id: INTEGER, STRING
- rating: STRING
- skills_name: ARRAY
- tags: ARRAY
- timestamp: DATE-TIME
- type: STRING
|
id
STRING
|
message
STRING
|
missed
BOOLEAN
|
rating
STRING
|
referrer_search_engine
STRING
|
referrer_search_terms
STRING
|
response_time
OBJECT
This is a nested data structure: - avg: NUMBER, INTEGER
- first: INTEGER
- max: INTEGER
|
session
OBJECT
|
started_by
STRING
|
tags
ARRAY
|
timestamp
DATE-TIME
|
triggered
BOOLEAN
|
triggered_response
BOOLEAN
|
type
STRING
|
unread
BOOLEAN, INTEGER
|
visitor
OBJECT
This is a nested data structure: - email: STRING
- id: STRING
- name: STRING
- notes: STRING
- phone: STRING
|
webpath
ARRAY
|
zendesk_ticket_id
INTEGER
|
departments
The departments table contains info about departments within your Zendesk Chat account.
| Join departments with | on |
|---|
| shortcuts | departments.id = shortcuts.departments |
| chats | departments.id = chats.department_id departments.id = chats.history.prev_department_id |
| agents | departments.id = agents.departments |
description
STRING
|
enabled
BOOLEAN
|
id
INTEGER
|
members
ARRAY
|
name
STRING
|
settings
OBJECT
|
goals
The goals table contains info about URL-based goals set within your Zendesk Chat account.
| Join goals with | on |
|---|
| chats | goals.id = chats.conversions.goal_id goals.id = chats.history.conversion.goal_id |
| account | goals.id = account.plan.goals |
attribution_model
STRING
|
attribution_period
INTEGER
|
description
STRING
|
enabled
BOOLEAN
|
id
INTEGER
|
name
STRING
|
settings
OBJECT
This is a nested data structure: - conditions: ARRAY, which is also a nested data structure.
- operator: STRING
- type: STRING
- value: STRING
|
shortcuts
The shortcuts table contains info about shortcuts within your Zendesk Chat account.
| Join shortcuts with | on |
|---|
| departments | shortcuts.departments = departments.id |
| chats | shortcuts.departments = chats.department_id shortcuts.departments = chats.history.prev_department_id |
| agents | shortcuts.departments = agents.departments |
agents
ARRAY
|
departments
ARRAY
|
id
STRING
|
message
STRING
|
name
STRING
|
options
STRING
|
scope
STRING
|
tags
ARRAY
|
triggers
The triggers table contains info about triggers within your Zendesk Chat account.
definition
OBJECT
This is a nested data structure: - actions: STRING
- condition: STRING
- event: STRING
- version: INTEGER
|
description
STRING
|
enabled
BOOLEAN
|
id
INTEGER
|
name
STRING
|
