Ujet
Ujet is a cloud-based contact center platform that provides mobile and AI-powered solutions for managing customer service operations.
Ujet integration replicates data using the UJET API.
See the
Schema section for a list of objects available for replication.
進一步查看此連接器，包括實用的連結和支援的功能。
| 功能 | 支援詳細資訊 |
|---|
| 支援的 Qlik Talend Data Integration 專案 | 僅複寫專案。不支援資料管道專案。 |
目標更新方法 | 複寫任務： 在資料湖中登陸資料任務： |
管理中繼資料 | 不需要手動產生中繼資料。 |
結構描述演進 | 僅支援變更欄資料類型操作。 |
| LOB 欄 (NCLOB、CLOB 和 BLOB) 複寫 | 不支援。 |
| 已排程 CDC | 必填。此為目標與來源的變更保持同步的方式。 對於複寫任務，請參閱 排程任務 對於湖登陸任務，請參閱 排程湖登陸任務的 CDC |
| 通知 | 部分支援 設定變更進行時的通知 |
| 監控 | 僅限 CDC，因為此連接器與完整載入無關。 監控個別資料任務 |
| 自動解除 JSON 欄裝載的巢狀結構 | 不支援。來源資料集中的 JSON 欄裝載不會在目標上自動解除巢狀結構。 |
Preparing for authentication
To access your data, you need to authenticate the connection with your account credentials.
資訊備註確認您使用的帳戶可讀取您要擷取的表格。
You need administrator permissions in your Ujet account.
To retrieve your company key and company secret:
- Log into your Ujet account.
- Navigate to Settings > Developer Settings.
- In the Agent Platform section, click UJET.
- Click Save Changes.
- Copy and paste your company key and company secret into a secured file.
Creating the connection
如需詳細資訊，請參閱連線到 SaaS 應用程式。
- 填寫所需的連線屬性。
在連線名稱中提供連線名稱。
選取開啟連線中繼資料以在建立後定義連線的中繼資料。
按一下建立。
Connection settings| Setting | Description |
|---|
| Data gateway | 如您的使用情況有需要，選取 資料移動閘道。 資訊備註此欄位無法用於 Qlik Talend Cloud 啟動器 訂閱，因為不支援 資料移動閘道。若您有另一個訂閱層級且不想使用 資料移動閘道，選取無。 如需關於 資料移動閘道 福利的資訊以及需要此項的使用案例，請參閱 Qlik 資料閘道 - 資料移動。 |
| Start Date | 以 MM/DD/YYYY 格式輸入資料必須從來源複寫到目標的日期。 |
| Company Key | Company key. |
| Company Secret
| Company secret. |
| Domain | Enter your Ujet domain. You can find this value in your Ujet welcome email. |
| Subdomain | You can find your subdomain in your Ujet URL. If the URL is https://myujet.ujet.com, the subdomain is myujet. |
Schema
資訊備註Schemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.
The schema and info displayed below is for version 1.
Depending on your destination, table and column names may not appear as they are outlined below.
agent_activity_logs
The agent_activity_logs table contains info about agent activity logs.
Replication Method
| CDC |
Primary Key | id |
Replication Key | started_at |
| Join agent_activity_logs with | on |
|---|
| agents | agent_activity_logs.agent_id = agents.id |
| calls | agent_activity_logs.agent_id = calls.agent_info.id agent_activity_logs.agent_id = calls.transfers.from_agent.id agent_activity_logs.agent_id = calls.transfers.to_agent.id agent_activity_logs.call_id = calls.id agent_activity_logs.call_id = calls.participants.call_id |
| chats | agent_activity_logs.agent_id = chats.transfers.from_agent.id agent_activity_logs.agent_id = chats.transfers.to_agent.id agent_activity_logs.chat_id = chats.id agent_activity_logs.chat_id = chats.participants.chat_id |
| menus | agent_activity_logs.agent_id = menus.agent_assignments.assignee.id agent_activity_logs.agent_id = menus.team_assignments.team.assignees.id |
activity
STRING
|
agent_id
INTEGER
|
call_id
INTEGER
|
chat_id
INTEGER
|
duration
INTEGER
|
ended_at
DATE-TIME
|
id
INTEGER
|
started_at
DATE-TIME
|
status
OBJECT
This is a nested data structure: - color: STRING
- id: INTEGER
- name: STRING
- wfm_id: INTEGER
|
whodunnit
OBJECT
This is a nested data structure: - agent_number: STRING
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
agents
The agents table contains info about agents.
Replication Method
| CDC |
Primary Key | id |
Replication Key | status_updated_at |
| Join agents with | on |
|---|
| agent_activity_logs | agents.id = agent_activity_logs.agent_id |
| calls | agents.id = calls.agent_info.id agents.id = calls.transfers.from_agent.id agents.id = calls.transfers.to_agent.id |
| chats | agents.id = chats.transfers.from_agent.id agents.id = chats.transfers.to_agent.id |
| menus | agents.id = menus.agent_assignments.assignee.id agents.id = menus.team_assignments.team.assignees.id agents.teams.id = menus.team_assignments.team.id |
| teams | agents.teams.id = teams.id |
agent_number
STRING
|
avatar_url
STRING
|
call_count
INTEGER
|
channels
ARRAY
This is a nested data structure: - channel_type: STRING
- menu: OBJECT, which is also a nested data structure.
- deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
chat_count
INTEGER
|
created_at
DATE-TIME
|
crm_authenticated
BOOLEAN
|
email
STRING
|
first_name
STRING
|
id
INTEGER
|
last_login_time
DATE-TIME
|
last_name
STRING
|
location
STRING
|
middle_name
STRING
|
online
BOOLEAN
|
roles
ARRAY
This is a nested data structure. |
status
OBJECT
This is a nested data structure: - color: STRING
- id: INTEGER
- name: STRING
- wfm_id: INTEGER
|
status_updated_at
DATE-TIME
|
teams
ARRAY
This is a nested data structure: - agents_count: INTEGER
- deleted: BOOLEAN
- id: INTEGER
- name: STRING
- parent_id: INTEGER
- position: INTEGER
|
wrap_up
BOOLEAN
|
calls
The calls table contains info about calls.
Replication Method
| CDC |
Primary Key | id |
Replication Key | updated_at |
| Join calls with | on |
|---|
| agents | calls.agent_info.id = agents.id calls.transfers.from_agent.id = agents.id calls.transfers.to_agent.id = agents.id |
| agent_activity_logs | calls.agent_info.id = agent_activity_logs.agent_id calls.transfers.from_agent.id = agent_activity_logs.agent_id calls.transfers.to_agent.id = agent_activity_logs.agent_id calls.id = agent_activity_logs.call_id calls.participants.call_id = agent_activity_logs.call_id |
| chats | calls.agent_info.id = chats.transfers.from_agent.id calls.transfers.from_agent.id = chats.transfers.from_agent.id calls.transfers.to_agent.id = chats.transfers.from_agent.id calls.agent_info.id = chats.transfers.to_agent.id calls.transfers.from_agent.id = chats.transfers.to_agent.id calls.transfers.to_agent.id = chats.transfers.to_agent.id |
| menus | calls.agent_info.id = menus.agent_assignments.assignee.id calls.transfers.from_agent.id = menus.agent_assignments.assignee.id calls.transfers.to_agent.id = menus.agent_assignments.assignee.id calls.agent_info.id = menus.team_assignments.team.assignees.id calls.transfers.from_agent.id = menus.team_assignments.team.assignees.id calls.transfers.to_agent.id = menus.team_assignments.team.assignees.id |
agent_info
OBJECT
This is a nested data structure: - agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
answer_type
STRING
|
assigned_at
DATE-TIME
|
call_duration
INTEGER
|
call_type
STRING
|
connected_at
DATE-TIME
|
created_at
DATE-TIME
|
deflection
STRING
|
deflection_details
ARRAY
This is a nested data structure: - call_id: INTEGER
- deflection: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- id: INTEGER
- transfer_id: INTEGER
|
disconnected_by
STRING
|
end_user
OBJECT
This is a nested data structure: - id: INTEGER
- identifier: STRING
- out_contact_id: STRING
|
ends_at
DATE-TIME
|
fail_details
STRING
|
fail_reason
STRING
|
has_feedback
BOOLEAN
|
hold_duration
INTEGER
|
id
INTEGER
|
lang
STRING
|
menu_path
OBJECT
This is a nested data structure: - items_count: INTEGER
- materialized_path: STRING
- name: STRING
|
offer_events
ARRAY
This is a nested data structure: - casting_time: DATE-TIME
- group: STRING
|
offer_type
STRING
|
out_ticket_id
STRING
|
out_ticket_url
STRING
|
outbound_number
STRING
|
participants
ARRAY
This is a nested data structure: - call_duration: INTEGER
- call_id: INTEGER
- connected_at: DATE-TIME
- end_user_id: INTEGER
- ended_at: DATE-TIME
- fail_reason: STRING
- hold_duration: INTEGER
- id: INTEGER
- status: STRING
- type: STRING
- user_id: INTEGER
|
photos
ARRAY
This is a nested data structure: - id: INTEGER
- photo_type: STRING
- url: STRING
|
queued_at
DATE-TIME
|
rating
STRING
|
recording_url
STRING
|
scheduled_at
DATE-TIME
|
selected_menu
OBJECT
This is a nested data structure: - deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
status
STRING
|
support_number
STRING
|
transfers
ARRAY
This is a nested data structure: - answer_type_path: STRING
- assigned_at: DATE-TIME
- call_duration: INTEGER
- connected_at: DATE-TIME
- created_at: DATE-TIME
- deflection: STRING
- fail_reason: STRING
- from_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- from_queue_priority_level: INTEGER
- id: INTEGER
- status: STRING
- to_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- to_menu_path: STRING
- to_queue_priority_level: STRING
- updated_at: DATE-TIME
- wait_duration: INTEGER
|
updated_at
DATE-TIME
|
verified
BOOLEAN
|
videos
ARRAY
This is a nested data structure: |
voicemail_reason
STRING
|
voip_provider
STRING
|
wait_duration
INTEGER
|
chats
The chats table contains info about chats.
Replication Method
| CDC |
Primary Key | id |
Replication Key | updated_at |
| Join chats with | on |
|---|
| agents | chats.transfers.from_agent.id = agents.id chats.transfers.to_agent.id = agents.id |
| agent_activity_logs | chats.transfers.from_agent.id = agent_activity_logs.agent_id chats.transfers.to_agent.id = agent_activity_logs.agent_id chats.id = agent_activity_logs.chat_id chats.participants.chat_id = agent_activity_logs.chat_id |
| calls | chats.transfers.from_agent.id = calls.agent_info.id chats.transfers.to_agent.id = calls.agent_info.id chats.transfers.from_agent.id = calls.transfers.from_agent.id chats.transfers.to_agent.id = calls.transfers.from_agent.id chats.transfers.from_agent.id = calls.transfers.to_agent.id chats.transfers.to_agent.id = calls.transfers.to_agent.id |
| menus | chats.transfers.from_agent.id = menus.agent_assignments.assignee.id chats.transfers.to_agent.id = menus.agent_assignments.assignee.id chats.transfers.from_agent.id = menus.team_assignments.team.assignees.id chats.transfers.to_agent.id = menus.team_assignments.team.assignees.id |
agent_info
STRING
|
assigned_at
DATE-TIME
|
average_response_time
INTEGER
|
chat_duration
INTEGER
|
chat_type
STRING
|
created_at
DATE-TIME
|
end_user
OBJECT
This is a nested data structure: - id: INTEGER
- identifier: STRING
- out_contact_id: STRING
|
ends_at
DATE-TIME
|
fail_reason
STRING
|
first_msg_sent_at
DATE-TIME
|
has_feedback
BOOLEAN
|
id
INTEGER
|
lang
STRING
|
last_msg_sent_at
DATE-TIME
|
longest_response_time
INTEGER
|
menu_path
OBJECT
This is a nested data structure: - items_count: INTEGER
- materialized_path: STRING
- name: STRING
|
message_count
INTEGER
|
offer_events
ARRAY
This is a nested data structure. |
offer_type
STRING
|
out_ticket_id
STRING
|
out_ticket_url
STRING
|
participants
ARRAY
This is a nested data structure: - chat_duration: INTEGER
- chat_id: INTEGER
- connected_at: DATE-TIME
- end_user_id: INTEGER
- fail_reason: STRING
- finished_at: DATE-TIME
- id: INTEGER
- status: STRING
- type: STRING
- user_id: STRING
|
photos
ARRAY
This is a nested data structure: - id: INTEGER
- photo_type: STRING
- url: STRING
|
rating
STRING
|
selected_menu
OBJECT
This is a nested data structure: - deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
status
STRING
|
transcript
BOOLEAN
|
transfers
ARRAY
This is a nested data structure: - answer_type_path: STRING
- assigned_at: DATE-TIME
- call_duration: INTEGER
- connected_at: DATE-TIME
- created_at: DATE-TIME
- deflection: STRING
- fail_reason: STRING
- from_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- from_queue_priority_level: INTEGER
- id: INTEGER
- status: STRING
- to_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- to_menu_path: STRING
- to_queue_priority_level: STRING
- updated_at: DATE-TIME
- wait_duration: INTEGER
|
updated_at
DATE-TIME
|
verified
BOOLEAN
|
videos
ARRAY
This is a nested data structure: |
wait_duration
INTEGER
|
The menu_tree table contains info about menu trees.
Replication Method
| Full Table |
Primary Key | id |
The menus table contains info about menus.
Replication Method
| CDC |
Primary Key | id |
team_tree
The team_tree table contains info about team trees.
Replication Method
| Full Table |
Primary Key | id |
agents_count
INTEGER
|
deleted
BOOLEAN
|
id
INTEGER
|
name
STRING
|
parent_id
INTEGER
|
position
INTEGER
|
teams
The teams table contains info about teams.
Replication Method
| Full Table |
Primary Key | id |
| Join teams with | on |
|---|
| agents | teams.id = agents.teams.id |
| menus | teams.id = menus.team_assignments.team.id |
agents_count
INTEGER
|
assignees
ARRAY
This is a nested data structure: - agent_number: STRING
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
deleted
BOOLEAN
|
id
INTEGER
|
name
STRING
|
parent_id
INTEGER
|
position
INTEGER
|
user_statuses
The user_statuses table contains info about user statuses.
Replication Method
| Full Table |
Primary Key | id |
color
STRING
|
id
INTEGER
|
name
STRING
|
wfm_id
INTEGER
|
