Dixa
Dixa is a customer service platform that unifies customer data and communication channels.
For more information about the API, see the Dixa API.
See the
Schema section for a list of objects available for replication.
進一步查看此連接器，包括實用的連結和支援的功能。
| 功能 | 支援詳細資訊 |
|---|
| 支援的 Qlik Talend Data Integration 專案 | 僅複寫專案。不支援資料管道專案。 |
目標更新方法 | 複寫任務： 在資料湖中登陸資料任務： |
管理中繼資料 | 不需要手動產生中繼資料。 |
結構描述演進 | 僅支援變更欄資料類型操作。 |
| LOB 欄 (NCLOB、CLOB 和 BLOB) 複寫 | 不支援。 |
| 已排程 CDC | 必填。此為目標與來源的變更保持同步的方式。 對於複寫任務，請參閱 排程任務 對於湖登陸任務，請參閱 排程湖登陸任務的 CDC |
| 通知 | 部分支援 設定變更進行時的通知 |
| 監控 | 僅限 CDC，因為此連接器與完整載入無關。 監控個別資料任務 |
| 自動解除 JSON 欄裝載的巢狀結構 | 不支援。來源資料集中的 JSON 欄裝載不會在目標上自動解除巢狀結構。 |
Preparing for authentication
To access your data, you need to authenticate the connection with your account credentials.
資訊備註確認您使用的帳戶可讀取您要擷取的表格。
To generate the API token:
- Log into your Dixa account.
- Go to the Settings page.
- Scroll to the Manage section and click Integrations.
- In the API Tokens tab, click Add API token.
- Give the API token a name, like
Qlik Integration, to make it easy to find in your list of tokens. - Choose Dixa API as the API version.
- Click Save changes
- Copy the token.
Creating the connection
如需詳細資訊，請參閱連線到 SaaS 應用程式。
- 填寫所需的連線屬性。
在連線名稱中提供連線名稱。
選取開啟連線中繼資料以在建立後定義連線的中繼資料。
按一下建立。
Connection settings| Setting | Description |
|---|
| Data gateway | 如您的使用情況有需要，選取 資料移動閘道。 資訊備註此欄位無法用於 Qlik Talend Cloud 啟動器 訂閱，因為不支援 資料移動閘道。若您有另一個訂閱層級且不想使用 資料移動閘道，選取無。 如需關於 資料移動閘道 福利的資訊以及需要此項的使用案例，請參閱 Qlik 資料閘道 - 資料移動。 |
| Start Date | 以 MM/DD/YYYY 格式輸入資料必須從來源複寫到目標的日期。 |
| API Token | API token. |
| Interval | Select the granularity of report time intervals from the drop-down list. |
Schema
資訊備註Schemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.
The schema and info displayed below is for version 1.
Depending on your destination, table and column names may not appear as they are outlined below.
activity_logs
The activity_logs lists all information from activity logs for an organization in your Dixa account.
Replication Method | CDC |
Primary Key | id |
Replication Key | activityTimestamp |
| Useful links |
Dixa API method
|
| Join activity_logs with | on |
|---|
| conversations | activity_logs.conversationId = conversations.id |
| messages | activity_logs.attributes.messageId = messages.id |
_type
STRING
|
activityTimestamp
DATE-TIME
|
activityType
STRING
|
attributes
OBJECT
This is a nested data structure: - type: STRING
- agent: OBJECT, which is also a nested data structure.
- email: STRING
- id: STRING
- name: STRING
- phoneNumber: STRING
- agentid: STRING
- agentName: STRING
- agentNames: ARRAY
- avatalUrl: STRING
- avatarUrl: STRING
- claimedFromLabel: STRING
- claimedFromType: STRING
- conversationSubject: STRING
- destinationId: STRING
- destinationLabel: STRING
- destinationType: STRING
- fromEndpoint: STRING
- message: STRING
- messageId: STRING
- note: STRING
- queueLabel: STRING
- reason: STRING
- subject: STRING
- tag: STRING
- tagAdded: STRING
- templateName: STRING
- transferType: STRING
|
author
OBJECT
This is a nested data structure: - email: STRING
- id: STRING
- name: STRING
- phoneNumber: STRING
|
conversationId
INTEGER
|
id
STRING
|
conversations
The conversations table lists information about conversations in your Dixa account.
Replication Method | CDC |
Primary Key | id |
Replication Key | updated_at |
| Useful links |
Dixa API method
|
| Join conversations with | on |
|---|
| activity_logs | conversations.id = activity_logs.conversationId |
anonymized_at
INTEGER
|
assigned_at
INTEGER
|
assignee_email
STRING
|
assignee_id
STRING
|
assignee_name
STRING
|
assignee_phone_number
STRING
|
closed_at
INTEGER
|
conversation_wrapup_notes
ARRAY
|
created_at
INTEGER
|
custom_fields
ARRAY
This is a nested data structure: - archived: BOOLEAN
- attribute_id: STRING
- data_type: STRING
- identifier: STRING
- value: STRING
|
direction
STRING
|
dixa_email_integration_id
STRING
|
dixa_email_integration_sender_name
STRING
|
facebook_page_id
STRING
|
facebook_page_name
STRING
|
forwarding_email
STRING
|
from_provisioned_phone_number_id
STRING
|
from_provisioned_phone_number_name
STRING
|
handling_duration
INTEGER
|
id
INTEGER
|
initial_channel
STRING
|
last_message_created_at
INTEGER
|
originating_country
STRING
|
queue_id
STRING
|
queue_name
STRING
|
queued_at
INTEGER
|
rating_message
STRING
|
rating_score
INTEGER
|
ratings
ARRAY
This is a nested data structure: - rating_cancelled_timestamp: STRING
- rating_created_timestamp: INTEGER
- rating_language: STRING
- rating_message: STRING
- rating_modified_timestamp: INTEGER
- rating_offered_timestamp: INTEGER
- rating_rated_timestamp: INTEGER
- rating_scheduled_for_timestamp: INTEGER
- rating_scheduled_timestamp: INTEGER
- rating_score: INTEGER
- rating_status: STRING
- rating_type: STRING
- rating_unscheduled_timestamp: STRING
|
requester_email
STRING
|
requester_id
STRING
|
requester_name
STRING
|
requester_phone_number
STRING
|
status
STRING
|
subject
STRING
|
tags
ARRAY
|
tags_info
ARRAY
This is a nested data structure: - id: STRING
- is_deactivated: BOOLEAN
- name: STRING
|
to_provisioned_phone_number_id
STRING
|
to_provisioned_phone_number_name
STRING
|
total_duration
INTEGER
|
transfer_time
INTEGER
|
transferee_name
STRING
|
transferee_number
STRING
|
updated_at
INTEGER
|
widget_id
STRING
|
widget_name
STRING
|
messages
The messages table contains information about all messages in your Dixa account.
Replication Method | CDC |
Primary Key | id |
Replication Key | created_at |
| Useful links |
Dixa API method
|
| Join messages with | on |
|---|
| activity_logs | messages.id = activity_logs.attributes.messageId |
attached_files
ARRAY
|
author_email
STRING
|
author_name
STRING
|
bcc
ARRAY
|
cc
ARRAY
|
chat_input_answer
STRING
|
chat_input_question
STRING
|
chat_menu_text
STRING
|
created_at
INTEGER
|
csid
INTEGER
|
direction
STRING
|
duration
INTEGER
|
from
STRING
|
from_phone_number
STRING
|
id
STRING
|
initial_channel
STRING
|
is_automated_message
BOOLEAN
|
recording_url
STRING
|
text
STRING
|
to
ARRAY
|
to_phone_number
STRING
|
voicemail_url
STRING
|
