FrontApp

FrontApp is a customer communication platform that combines emails, apps, and teammates into a single view.

Front integration replicates data using the Front API.

См. раздел Схема для получения списка объектов, доступных для репликации.

Preparing for authentication

To access your data, you need to authenticate the connection with your account credentials.

Убедитесь, что используемая учетная запись имеет доступ для чтения к таблицам, которые требуется получить.

Before you begin authentication, make sure you meet the following requirements:

You have a FrontApp developer account.
You are a company admin in FrontApp, which is required to create an API token in the FrontApp portal.

To generate your API token:

Log into your Front account.
Go to Settings > Company > Developers.
Go to the API Tokens tab.
Click Create API token.
Specify an API token name.
Specify a token Scope.
Click Create.
Copy and paste your API token into a secured file.

Creating the connection

Для получения дополнительной информации см. раздел Подключение к приложениям SaaS.

Заполните необходимые свойства подключения.
Заполните поле Имя подключения.
Установите флажок Открыть метаданные подключения, чтобы определить метаданные для подключения, когда оно будет создано.
Щелкните Создать.

Connection settings
Setting	Description
Data gateway	Выберите шлюз Шлюз движения данных, если этого требует текущий сценарий использования. Примечание к информации Это поле недоступно при использовании подписки Qlik Talend Cloud Starter, так как она не поддерживает Шлюз движения данных. Если используется другой уровень подписки или не требуется использовать Шлюз движения данных, выберите Нет. Для получения информации о преимуществах Шлюз движения данных и о сценариях, требующих его использования, см. раздел Шлюз данных Qlik — движение данных.
Start Date	Введите дату в формате `MM/DD/YYYY`, начиная с которой данные должны реплицироваться из источника в цель.
Token	Token.

Schema

Schemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.

The schema and info displayed below is for version 2.

Depending on your destination, table and column names may not appear as they are outlined below.

accounts_table

The accounts_table table contains data about accounts in your Front account.

Replication Method	CDC
Primary Key	report_id
Replication Keys	analytics_date analytics_range
Useful links	Front documentation

analytics_date

STRING

analytics_range

STRING

avg_first_response_time

NUMBER

avg_handle_time

NUMBER

avg_response_time

NUMBER

avg_sla_breach_time

NUMBER

avg_total_reply_time

NUMBER

metric_description

STRING

metric_id

STRING

new_segments_count

NUMBER

num_active_segments_full

NUMBER

num_archived_segments

NUMBER

num_archived_segments_with_reply

NUMBER

num_closed_segments

NUMBER

num_csat_survey_response

NUMBER

num_messages_received

NUMBER

num_messages_sent

NUMBER

num_open_segments_end

NUMBER

num_open_segments_start

NUMBER

num_sla_breach

NUMBER

num_workload_segments

NUMBER

pct_csat_survey_satisfaction

NUMBER

pct_tagged_conversations

NUMBER

report_id

STRING

channels_table

The channels_table table contains data about channels in your Front account.

Replication Method	CDC
Primary Key	report_id
Replication Keys	analytics_date analytics_range
Useful links	Front documentation

analytics_date

STRING

analytics_range

STRING

avg_first_response_time

NUMBER

avg_handle_time

NUMBER

avg_response_time

NUMBER

avg_sla_breach_time

NUMBER

avg_total_reply_time

NUMBER

metric_description

STRING

metric_id

STRING

new_segments_count

NUMBER

num_active_segments_full

NUMBER

num_archived_segments

NUMBER

num_archived_segments_with_reply

NUMBER

num_closed_segments

NUMBER

num_csat_survey_response

NUMBER

num_messages_received

NUMBER

num_messages_sent

NUMBER

num_open_segments_end

NUMBER

num_open_segments_start

NUMBER

num_sla_breach

NUMBER

num_workload_segments

NUMBER

pct_csat_survey_satisfaction

NUMBER

pct_tagged_conversations

NUMBER

report_id

STRING

inboxes_table

The inboxes_table table contains data about inboxes in your Front account.

Replication Method	CDC
Primary Key	report_id
Replication Keys	analytics_date analytics_range
Useful links	Front documentation

analytics_date

STRING

analytics_range

STRING

avg_first_response_time

NUMBER

avg_handle_time

NUMBER

avg_response_time

NUMBER

avg_sla_breach_time

NUMBER

avg_total_reply_time

NUMBER

metric_description

STRING

metric_id

STRING

new_segments_count

NUMBER

num_active_segments_full

NUMBER

num_archived_segments

NUMBER

num_archived_segments_with_reply

NUMBER

num_closed_segments

NUMBER

num_csat_survey_response

NUMBER

num_messages_received

NUMBER

num_messages_sent

NUMBER

num_open_segments_end

NUMBER

num_open_segments_start

NUMBER

num_sla_breach

NUMBER

num_workload_segments

NUMBER

pct_csat_survey_satisfaction

NUMBER

pct_tagged_conversations

NUMBER

report_id

STRING

tags_table

The tags_table table contains a list of tag statistics since the last completed replication job through the most recent iteration of the defined Incremental Range (day or hour). This table will include tags in your Front account. Note: During the historical replication job, all increments (defined using the Incremental Range setting) since the Start Date will be replicated. This will result in the first record for this table being an aggregated record across all tags.

Replication Method	CDC
Primary Key	report_id
Replication Keys	analytics_date analytics_range
Useful links	Front documentation

analytics_date

STRING

analytics_range

STRING

avg_first_response_time

NUMBER

avg_handle_time

NUMBER

avg_response_time

NUMBER

avg_sla_breach_time

NUMBER

avg_total_reply_time

NUMBER

metric_description

STRING

metric_id

STRING

new_segments_count

NUMBER

num_active_segments_full

NUMBER

num_archived_segments

NUMBER

num_archived_segments_with_reply

NUMBER

num_closed_segments

NUMBER

num_csat_survey_response

NUMBER

num_messages_received

NUMBER

num_messages_sent

NUMBER

num_open_segments_end

NUMBER

num_open_segments_start

NUMBER

num_sla_breach

NUMBER

num_workload_segments

NUMBER

pct_csat_survey_satisfaction

NUMBER

pct_tagged_conversations

NUMBER

report_id

STRING

teammates_table

The teammates_table table contains data about teammates in your Front account.

Replication Method	CDC
Primary Key	report_id
Replication Keys	analytics_date analytics_range
Useful links	Front documentation

analytics_date

STRING

analytics_range

STRING

avg_first_response_time

NUMBER

avg_handle_time

NUMBER

avg_response_time

NUMBER

avg_sla_breach_time

NUMBER

avg_total_reply_time

NUMBER

metric_description

STRING

metric_id

STRING

new_segments_count

NUMBER

num_active_segments_full

NUMBER

num_archived_segments

NUMBER

num_archived_segments_with_reply

NUMBER

num_closed_segments

NUMBER

num_csat_survey_response

NUMBER

num_messages_received

NUMBER

num_messages_sent

NUMBER

num_open_segments_end

NUMBER

num_open_segments_start

NUMBER

num_sla_breach

NUMBER

num_workload_segments

NUMBER

pct_csat_survey_satisfaction

NUMBER

pct_tagged_conversations

NUMBER

report_id

STRING

teams_table

The teams_table table contains data about teams in your Front account.

Replication Method	CDC
Primary Key	report_id
Replication Keys	analytics_date analytics_range
Useful links	Front documentation

analytics_date

STRING

analytics_range

STRING

avg_first_response_time

NUMBER

avg_handle_time

NUMBER

avg_response_time

NUMBER

avg_sla_breach_time

NUMBER

avg_total_reply_time

NUMBER

metric_description

STRING

metric_id

STRING

new_segments_count

NUMBER

num_active_segments_full

NUMBER

num_archived_segments

NUMBER

num_archived_segments_with_reply

NUMBER

num_closed_segments

NUMBER

num_csat_survey_response

NUMBER

num_messages_received

NUMBER

num_messages_sent

NUMBER

num_open_segments_end

NUMBER

num_open_segments_start

NUMBER

num_sla_breach

NUMBER

num_workload_segments

NUMBER

pct_csat_survey_satisfaction

NUMBER

pct_tagged_conversations

NUMBER

report_id

STRING

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