Ujet
Ujet is a cloud-based contact center platform that provides mobile and AI-powered solutions for managing customer service operations.
Ujet integration replicates data using the UJET API.
See the
Schema section for a list of objects available for replication.
对这个连接器进行高级查看，包括有用的链接和支持的特性。
| 特性/功能 | 支持详情 |
|---|
| 支持的 Qlik Talend Data Integration 项目 | 仅 Replication 项目。不支持数据管道项目。 |
目标更新方法 | 复制任务： 在数据湖任务中登陆数据： |
管理元数据 | 无需手动生成元数据。 |
模式演变 | 只支持更改列数据类型操作。 |
| 复制 LOB 列（NCLOB、CLOB 和 BLOB） | 不支持 |
| 已计划 CDC | 必填字段。这就是目标与源的更改保持同步的方式。 有关复制任务，请参阅计划任务 有关湖登陆任务，请参阅为湖登陆任务调度 CDC |
| 通知 | 部分支持 设置操作更改通知 |
| 监视 | 仅 CDC，因为满负载与此连接器无关。 监视单个数据任务 |
| JSON 列有效载荷的自动解密 | 不支持不会自动在目标上删除源数据集中的 JSON 列有效负载。 |
Preparing for authentication
To access your data, you need to authenticate the connection with your account credentials.
信息注释请确保您使用的帐户对要获取的表具有读取权限。
You need administrator permissions in your Ujet account.
To retrieve your company key and company secret:
- Log into your Ujet account.
- Navigate to Settings > Developer Settings.
- In the Agent Platform section, click UJET.
- Click Save Changes.
- Copy and paste your company key and company secret into a secured file.
Creating the connection
有关更多信息，请参阅连接到 SaaS 应用程序。
- 填写所需的连接属性。
在连接名称中提供连接的名称。
选择打开连接元数据以定义创建连接时的元数据。
单击创建。
Connection settings| Setting | Description |
|---|
| Data gateway | 如果您的用例需要，请选择一个 数据移动网关。 信息注释此字段不适用于 Qlik Talend Cloud Starter 订阅，因为它不支持 数据移动网关。如果您有另一个订阅层并且不想使用 数据移动网关，请选择无。 有关 数据移动网关 的优势和需要它的用例的信息，请参阅Qlik 数据网关 - 数据移动。 |
| Start Date | 按格式 MM/DD/YYYY 输入必须将数据从源复制到目标的日期。 |
| Company Key | Company key. |
| Company Secret
| Company secret. |
| Domain | Enter your Ujet domain. You can find this value in your Ujet welcome email. |
| Subdomain | You can find your subdomain in your Ujet URL. If the URL is https://myujet.ujet.com, the subdomain is myujet. |
Schema
信息注释Schemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.
The schema and info displayed below is for version 1.
Depending on your destination, table and column names may not appear as they are outlined below.
agent_activity_logs
The agent_activity_logs table contains info about agent activity logs.
Replication Method
| CDC |
Primary Key | id |
Replication Key | started_at |
| Join agent_activity_logs with | on |
|---|
| agents | agent_activity_logs.agent_id = agents.id |
| calls | agent_activity_logs.agent_id = calls.agent_info.id agent_activity_logs.agent_id = calls.transfers.from_agent.id agent_activity_logs.agent_id = calls.transfers.to_agent.id agent_activity_logs.call_id = calls.id agent_activity_logs.call_id = calls.participants.call_id |
| chats | agent_activity_logs.agent_id = chats.transfers.from_agent.id agent_activity_logs.agent_id = chats.transfers.to_agent.id agent_activity_logs.chat_id = chats.id agent_activity_logs.chat_id = chats.participants.chat_id |
| menus | agent_activity_logs.agent_id = menus.agent_assignments.assignee.id agent_activity_logs.agent_id = menus.team_assignments.team.assignees.id |
activity
STRING
|
agent_id
INTEGER
|
call_id
INTEGER
|
chat_id
INTEGER
|
duration
INTEGER
|
ended_at
DATE-TIME
|
id
INTEGER
|
started_at
DATE-TIME
|
status
OBJECT
This is a nested data structure: - color: STRING
- id: INTEGER
- name: STRING
- wfm_id: INTEGER
|
whodunnit
OBJECT
This is a nested data structure: - agent_number: STRING
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
agents
The agents table contains info about agents.
Replication Method
| CDC |
Primary Key | id |
Replication Key | status_updated_at |
| Join agents with | on |
|---|
| agent_activity_logs | agents.id = agent_activity_logs.agent_id |
| calls | agents.id = calls.agent_info.id agents.id = calls.transfers.from_agent.id agents.id = calls.transfers.to_agent.id |
| chats | agents.id = chats.transfers.from_agent.id agents.id = chats.transfers.to_agent.id |
| menus | agents.id = menus.agent_assignments.assignee.id agents.id = menus.team_assignments.team.assignees.id agents.teams.id = menus.team_assignments.team.id |
| teams | agents.teams.id = teams.id |
agent_number
STRING
|
avatar_url
STRING
|
call_count
INTEGER
|
channels
ARRAY
This is a nested data structure: - channel_type: STRING
- menu: OBJECT, which is also a nested data structure.
- deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
chat_count
INTEGER
|
created_at
DATE-TIME
|
crm_authenticated
BOOLEAN
|
email
STRING
|
first_name
STRING
|
id
INTEGER
|
last_login_time
DATE-TIME
|
last_name
STRING
|
location
STRING
|
middle_name
STRING
|
online
BOOLEAN
|
roles
ARRAY
This is a nested data structure. |
status
OBJECT
This is a nested data structure: - color: STRING
- id: INTEGER
- name: STRING
- wfm_id: INTEGER
|
status_updated_at
DATE-TIME
|
teams
ARRAY
This is a nested data structure: - agents_count: INTEGER
- deleted: BOOLEAN
- id: INTEGER
- name: STRING
- parent_id: INTEGER
- position: INTEGER
|
wrap_up
BOOLEAN
|
calls
The calls table contains info about calls.
Replication Method
| CDC |
Primary Key | id |
Replication Key | updated_at |
| Join calls with | on |
|---|
| agents | calls.agent_info.id = agents.id calls.transfers.from_agent.id = agents.id calls.transfers.to_agent.id = agents.id |
| agent_activity_logs | calls.agent_info.id = agent_activity_logs.agent_id calls.transfers.from_agent.id = agent_activity_logs.agent_id calls.transfers.to_agent.id = agent_activity_logs.agent_id calls.id = agent_activity_logs.call_id calls.participants.call_id = agent_activity_logs.call_id |
| chats | calls.agent_info.id = chats.transfers.from_agent.id calls.transfers.from_agent.id = chats.transfers.from_agent.id calls.transfers.to_agent.id = chats.transfers.from_agent.id calls.agent_info.id = chats.transfers.to_agent.id calls.transfers.from_agent.id = chats.transfers.to_agent.id calls.transfers.to_agent.id = chats.transfers.to_agent.id |
| menus | calls.agent_info.id = menus.agent_assignments.assignee.id calls.transfers.from_agent.id = menus.agent_assignments.assignee.id calls.transfers.to_agent.id = menus.agent_assignments.assignee.id calls.agent_info.id = menus.team_assignments.team.assignees.id calls.transfers.from_agent.id = menus.team_assignments.team.assignees.id calls.transfers.to_agent.id = menus.team_assignments.team.assignees.id |
agent_info
OBJECT
This is a nested data structure: - agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
answer_type
STRING
|
assigned_at
DATE-TIME
|
call_duration
INTEGER
|
call_type
STRING
|
connected_at
DATE-TIME
|
created_at
DATE-TIME
|
deflection
STRING
|
deflection_details
ARRAY
This is a nested data structure: - call_id: INTEGER
- deflection: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- id: INTEGER
- transfer_id: INTEGER
|
disconnected_by
STRING
|
end_user
OBJECT
This is a nested data structure: - id: INTEGER
- identifier: STRING
- out_contact_id: STRING
|
ends_at
DATE-TIME
|
fail_details
STRING
|
fail_reason
STRING
|
has_feedback
BOOLEAN
|
hold_duration
INTEGER
|
id
INTEGER
|
lang
STRING
|
menu_path
OBJECT
This is a nested data structure: - items_count: INTEGER
- materialized_path: STRING
- name: STRING
|
offer_events
ARRAY
This is a nested data structure: - casting_time: DATE-TIME
- group: STRING
|
offer_type
STRING
|
out_ticket_id
STRING
|
out_ticket_url
STRING
|
outbound_number
STRING
|
participants
ARRAY
This is a nested data structure: - call_duration: INTEGER
- call_id: INTEGER
- connected_at: DATE-TIME
- end_user_id: INTEGER
- ended_at: DATE-TIME
- fail_reason: STRING
- hold_duration: INTEGER
- id: INTEGER
- status: STRING
- type: STRING
- user_id: INTEGER
|
photos
ARRAY
This is a nested data structure: - id: INTEGER
- photo_type: STRING
- url: STRING
|
queued_at
DATE-TIME
|
rating
STRING
|
recording_url
STRING
|
scheduled_at
DATE-TIME
|
selected_menu
OBJECT
This is a nested data structure: - deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
status
STRING
|
support_number
STRING
|
transfers
ARRAY
This is a nested data structure: - answer_type_path: STRING
- assigned_at: DATE-TIME
- call_duration: INTEGER
- connected_at: DATE-TIME
- created_at: DATE-TIME
- deflection: STRING
- fail_reason: STRING
- from_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- from_queue_priority_level: INTEGER
- id: INTEGER
- status: STRING
- to_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- to_menu_path: STRING
- to_queue_priority_level: STRING
- updated_at: DATE-TIME
- wait_duration: INTEGER
|
updated_at
DATE-TIME
|
verified
BOOLEAN
|
videos
ARRAY
This is a nested data structure: |
voicemail_reason
STRING
|
voip_provider
STRING
|
wait_duration
INTEGER
|
chats
The chats table contains info about chats.
Replication Method
| CDC |
Primary Key | id |
Replication Key | updated_at |
| Join chats with | on |
|---|
| agents | chats.transfers.from_agent.id = agents.id chats.transfers.to_agent.id = agents.id |
| agent_activity_logs | chats.transfers.from_agent.id = agent_activity_logs.agent_id chats.transfers.to_agent.id = agent_activity_logs.agent_id chats.id = agent_activity_logs.chat_id chats.participants.chat_id = agent_activity_logs.chat_id |
| calls | chats.transfers.from_agent.id = calls.agent_info.id chats.transfers.to_agent.id = calls.agent_info.id chats.transfers.from_agent.id = calls.transfers.from_agent.id chats.transfers.to_agent.id = calls.transfers.from_agent.id chats.transfers.from_agent.id = calls.transfers.to_agent.id chats.transfers.to_agent.id = calls.transfers.to_agent.id |
| menus | chats.transfers.from_agent.id = menus.agent_assignments.assignee.id chats.transfers.to_agent.id = menus.agent_assignments.assignee.id chats.transfers.from_agent.id = menus.team_assignments.team.assignees.id chats.transfers.to_agent.id = menus.team_assignments.team.assignees.id |
agent_info
STRING
|
assigned_at
DATE-TIME
|
average_response_time
INTEGER
|
chat_duration
INTEGER
|
chat_type
STRING
|
created_at
DATE-TIME
|
end_user
OBJECT
This is a nested data structure: - id: INTEGER
- identifier: STRING
- out_contact_id: STRING
|
ends_at
DATE-TIME
|
fail_reason
STRING
|
first_msg_sent_at
DATE-TIME
|
has_feedback
BOOLEAN
|
id
INTEGER
|
lang
STRING
|
last_msg_sent_at
DATE-TIME
|
longest_response_time
INTEGER
|
menu_path
OBJECT
This is a nested data structure: - items_count: INTEGER
- materialized_path: STRING
- name: STRING
|
message_count
INTEGER
|
offer_events
ARRAY
This is a nested data structure. |
offer_type
STRING
|
out_ticket_id
STRING
|
out_ticket_url
STRING
|
participants
ARRAY
This is a nested data structure: - chat_duration: INTEGER
- chat_id: INTEGER
- connected_at: DATE-TIME
- end_user_id: INTEGER
- fail_reason: STRING
- finished_at: DATE-TIME
- id: INTEGER
- status: STRING
- type: STRING
- user_id: STRING
|
photos
ARRAY
This is a nested data structure: - id: INTEGER
- photo_type: STRING
- url: STRING
|
rating
STRING
|
selected_menu
OBJECT
This is a nested data structure: - deleted: BOOLEAN
- hidden: BOOLEAN
- id: INTEGER
- menu_type: STRING
- name: STRING
- output_msg: STRING
- parent_id: INTEGER
- position: INTEGER
|
status
STRING
|
transcript
BOOLEAN
|
transfers
ARRAY
This is a nested data structure: - answer_type_path: STRING
- assigned_at: DATE-TIME
- call_duration: INTEGER
- connected_at: DATE-TIME
- created_at: DATE-TIME
- deflection: STRING
- fail_reason: STRING
- from_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- from_menu_path: OBJECT, which is also a nested data structure.
- items_count: INTEGER
- materialized_path: STRING
- name: STRING
- from_queue_priority_level: INTEGER
- id: INTEGER
- status: STRING
- to_agent: OBJECT, which is also a nested data structure.
- agent_number: INTEGER
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
- to_menu_path: STRING
- to_queue_priority_level: STRING
- updated_at: DATE-TIME
- wait_duration: INTEGER
|
updated_at
DATE-TIME
|
verified
BOOLEAN
|
videos
ARRAY
This is a nested data structure: |
wait_duration
INTEGER
|
The menu_tree table contains info about menu trees.
Replication Method
| Full Table |
Primary Key | id |
The menus table contains info about menus.
Replication Method
| CDC |
Primary Key | id |
team_tree
The team_tree table contains info about team trees.
Replication Method
| Full Table |
Primary Key | id |
agents_count
INTEGER
|
deleted
BOOLEAN
|
id
INTEGER
|
name
STRING
|
parent_id
INTEGER
|
position
INTEGER
|
teams
The teams table contains info about teams.
Replication Method
| Full Table |
Primary Key | id |
| Join teams with | on |
|---|
| agents | teams.id = agents.teams.id |
| menus | teams.id = menus.team_assignments.team.id |
agents_count
INTEGER
|
assignees
ARRAY
This is a nested data structure: - agent_number: STRING
- avatar_url: STRING
- first_name: STRING
- id: INTEGER
- last_name: STRING
- name: STRING
|
deleted
BOOLEAN
|
id
INTEGER
|
name
STRING
|
parent_id
INTEGER
|
position
INTEGER
|
user_statuses
The user_statuses table contains info about user statuses.
Replication Method
| Full Table |
Primary Key | id |
color
STRING
|
id
INTEGER
|
name
STRING
|
wfm_id
INTEGER
|
