Dixa
Dixa is a customer service platform that unifies customer data and communication channels.
For more information about the API, see the Dixa API.
See the
Schema section for a list of objects available for replication.
对这个连接器进行高级查看，包括有用的链接和支持的特性。
| 特性/功能 | 支持详情 |
|---|
| 支持的 Qlik Talend Data Integration 项目 | 仅 Replication 项目。不支持数据管道项目。 |
目标更新方法 | 复制任务： 在数据湖任务中登陆数据： |
管理元数据 | 无需手动生成元数据。 |
模式演变 | 只支持更改列数据类型操作。 |
| 复制 LOB 列（NCLOB、CLOB 和 BLOB） | 不支持 |
| 已计划 CDC | 必填字段。这就是目标与源的更改保持同步的方式。 有关复制任务，请参阅计划任务 有关湖登陆任务，请参阅为湖登陆任务调度 CDC |
| 通知 | 部分支持 设置操作更改通知 |
| 监视 | 仅 CDC，因为满负载与此连接器无关。 监视单个数据任务 |
| JSON 列有效载荷的自动解密 | 不支持不会自动在目标上删除源数据集中的 JSON 列有效负载。 |
Preparing for authentication
To access your data, you need to authenticate the connection with your account credentials.
信息注释请确保您使用的帐户对要获取的表具有读取权限。
To generate the API token:
- Log into your Dixa account.
- Go to the Settings page.
- Scroll to the Manage section and click Integrations.
- In the API Tokens tab, click Add API token.
- Give the API token a name, like
Qlik Integration, to make it easy to find in your list of tokens. - Choose Dixa API as the API version.
- Click Save changes
- Copy the token.
Creating the connection
有关更多信息，请参阅连接到 SaaS 应用程序。
- 填写所需的连接属性。
在连接名称中提供连接的名称。
选择打开连接元数据以定义创建连接时的元数据。
单击创建。
Connection settings| Setting | Description |
|---|
| Data gateway | 如果您的用例需要，请选择一个 数据移动网关。 信息注释此字段不适用于 Qlik Talend Cloud Starter 订阅，因为它不支持 数据移动网关。如果您有另一个订阅层并且不想使用 数据移动网关，请选择无。 有关 数据移动网关 的优势和需要它的用例的信息，请参阅Qlik 数据网关 - 数据移动。 |
| Start Date | 按格式 MM/DD/YYYY 输入必须将数据从源复制到目标的日期。 |
| API Token | API token. |
| Interval | Select the granularity of report time intervals from the drop-down list. |
Schema
信息注释Schemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.
The schema and info displayed below is for version 1.
Depending on your destination, table and column names may not appear as they are outlined below.
activity_logs
The activity_logs lists all information from activity logs for an organization in your Dixa account.
Replication Method | CDC |
Primary Key | id |
Replication Key | activityTimestamp |
| Useful links |
Dixa API method
|
| Join activity_logs with | on |
|---|
| conversations | activity_logs.conversationId = conversations.id |
| messages | activity_logs.attributes.messageId = messages.id |
_type
STRING
|
activityTimestamp
DATE-TIME
|
activityType
STRING
|
attributes
OBJECT
This is a nested data structure: - type: STRING
- agent: OBJECT, which is also a nested data structure.
- email: STRING
- id: STRING
- name: STRING
- phoneNumber: STRING
- agentid: STRING
- agentName: STRING
- agentNames: ARRAY
- avatalUrl: STRING
- avatarUrl: STRING
- claimedFromLabel: STRING
- claimedFromType: STRING
- conversationSubject: STRING
- destinationId: STRING
- destinationLabel: STRING
- destinationType: STRING
- fromEndpoint: STRING
- message: STRING
- messageId: STRING
- note: STRING
- queueLabel: STRING
- reason: STRING
- subject: STRING
- tag: STRING
- tagAdded: STRING
- templateName: STRING
- transferType: STRING
|
author
OBJECT
This is a nested data structure: - email: STRING
- id: STRING
- name: STRING
- phoneNumber: STRING
|
conversationId
INTEGER
|
id
STRING
|
conversations
The conversations table lists information about conversations in your Dixa account.
Replication Method | CDC |
Primary Key | id |
Replication Key | updated_at |
| Useful links |
Dixa API method
|
| Join conversations with | on |
|---|
| activity_logs | conversations.id = activity_logs.conversationId |
anonymized_at
INTEGER
|
assigned_at
INTEGER
|
assignee_email
STRING
|
assignee_id
STRING
|
assignee_name
STRING
|
assignee_phone_number
STRING
|
closed_at
INTEGER
|
conversation_wrapup_notes
ARRAY
|
created_at
INTEGER
|
custom_fields
ARRAY
This is a nested data structure: - archived: BOOLEAN
- attribute_id: STRING
- data_type: STRING
- identifier: STRING
- value: STRING
|
direction
STRING
|
dixa_email_integration_id
STRING
|
dixa_email_integration_sender_name
STRING
|
facebook_page_id
STRING
|
facebook_page_name
STRING
|
forwarding_email
STRING
|
from_provisioned_phone_number_id
STRING
|
from_provisioned_phone_number_name
STRING
|
handling_duration
INTEGER
|
id
INTEGER
|
initial_channel
STRING
|
last_message_created_at
INTEGER
|
originating_country
STRING
|
queue_id
STRING
|
queue_name
STRING
|
queued_at
INTEGER
|
rating_message
STRING
|
rating_score
INTEGER
|
ratings
ARRAY
This is a nested data structure: - rating_cancelled_timestamp: STRING
- rating_created_timestamp: INTEGER
- rating_language: STRING
- rating_message: STRING
- rating_modified_timestamp: INTEGER
- rating_offered_timestamp: INTEGER
- rating_rated_timestamp: INTEGER
- rating_scheduled_for_timestamp: INTEGER
- rating_scheduled_timestamp: INTEGER
- rating_score: INTEGER
- rating_status: STRING
- rating_type: STRING
- rating_unscheduled_timestamp: STRING
|
requester_email
STRING
|
requester_id
STRING
|
requester_name
STRING
|
requester_phone_number
STRING
|
status
STRING
|
subject
STRING
|
tags
ARRAY
|
tags_info
ARRAY
This is a nested data structure: - id: STRING
- is_deactivated: BOOLEAN
- name: STRING
|
to_provisioned_phone_number_id
STRING
|
to_provisioned_phone_number_name
STRING
|
total_duration
INTEGER
|
transfer_time
INTEGER
|
transferee_name
STRING
|
transferee_number
STRING
|
updated_at
INTEGER
|
widget_id
STRING
|
widget_name
STRING
|
messages
The messages table contains information about all messages in your Dixa account.
Replication Method | CDC |
Primary Key | id |
Replication Key | created_at |
| Useful links |
Dixa API method
|
| Join messages with | on |
|---|
| activity_logs | messages.id = activity_logs.attributes.messageId |
attached_files
ARRAY
|
author_email
STRING
|
author_name
STRING
|
bcc
ARRAY
|
cc
ARRAY
|
chat_input_answer
STRING
|
chat_input_question
STRING
|
chat_menu_text
STRING
|
created_at
INTEGER
|
csid
INTEGER
|
direction
STRING
|
duration
INTEGER
|
from
STRING
|
from_phone_number
STRING
|
id
STRING
|
initial_channel
STRING
|
is_automated_message
BOOLEAN
|
recording_url
STRING
|
text
STRING
|
to
ARRAY
|
to_phone_number
STRING
|
voicemail_url
STRING
|
