Zendesk Chat
Zendesk Chat is a live chat software platform that allows businesses to provide real-time customer support directly on their website or app.
Zendesk Support integration replicates data using the Zendesk Support API.
See the
Schema section for a list of objects available for replication.
对这个连接器进行高级查看，包括有用的链接和支持的特性。
| 特性/功能 | 支持详情 |
|---|
| 支持的 Qlik Talend Data Integration 项目 | 仅 Replication 项目。不支持数据管道项目。 |
目标更新方法 | 复制任务： 在数据湖任务中登陆数据： |
管理元数据 | 无需手动生成元数据。 |
模式演变 | 只支持更改列数据类型操作。 |
| 复制 LOB 列（NCLOB、CLOB 和 BLOB） | 不支持 |
| 已计划 CDC | 必填字段。这就是目标与源的更改保持同步的方式。 有关复制任务，请参阅计划任务 有关湖登陆任务，请参阅为湖登陆任务调度 CDC |
| 通知 | 部分支持 设置操作更改通知 |
| 监视 | 仅 CDC，因为满负载与此连接器无关。 监视单个数据任务 |
| JSON 列有效载荷的自动解密 | 不支持不会自动在目标上删除源数据集中的 JSON 列有效负载。 |
Preparing for authentication
To access your data, you need to authenticate the connection with your account credentials.
信息注释请确保您使用的帐户对要获取的表具有读取权限。
To generate your client ID and secret:
- Log into your Zendesk chat domain, for example: https://my-sub-domain.zendesk.com/chat.
- Expand the Settings menu on the left of the page and click Account.
- Select the API and SDKs tab at the top of the page.
- Select or add an API Client. Your client ID is displayed on the page.
Copy and save the client secret in a secured file. You will need it to connect to the application.
Creating the connection
For more information, see 连接到 SaaS 应用程序.
Click Authenticate when you have filled in the required connection settings.
You may be asked to log in to the source application.
A window is displayed with an authentication code.
Copy the code to the clipboard and return to the connection dialog.
Paste the code in Complete authentication with the code provided by the source and click Verify.
提示注释You may need to scroll down to see this field.
When status is Verified, the authentication is verified.
Provide a name for the connection in Connection name.
Select Open connection metadata to define metadata for the connection when it has been created.
Connection settings| Setting | Description |
|---|
| Data gateway | 如果您的用例需要，请选择一个 数据移动网关。 信息注释此字段不适用于 Qlik Talend Cloud Starter 订阅，因为它不支持 数据移动网关。如果您有另一个订阅层并且不想使用 数据移动网关，请选择无。 有关 数据移动网关 的优势和需要它的用例的信息，请参阅Qlik 数据网关 - 数据移动。 |
| Start Date | 按格式 MM/DD/YYYY 输入必须将数据从源复制到目标的日期。 |
| Zendesk Subdomain | The subdomain of your Zendesk site. For example, the subdomain of qlik.zendesk.com would be qlik. |
| Client ID | Client ID. |
| Client Secret | Client secret. |
Schema
信息注释Schemas and naming conventions can change from version to version. It is recommended to verify your version before continuing.
The schema and info displayed below is for version 1.
Depending on your destination, table and column names may not appear as they are outlined below.
account
The account table contains info about accounts within your Zendesk Chat account.
| Join account with | on |
|---|
| goals | account.plan.goals = goals.id |
| chats | account.plan.goals = chats.conversions.goal_id account.plan.goals = chats.history.conversion.goal_id |
account_key
STRING
|
billing
OBJECT
This is a nested data structure: - additional_info: STRING
- address1: STRING
- address2: STRING
- city: STRING
- company: STRING
- country_code: STRING
- email: STRING
- first_name: STRING
- last_name: STRING
- postal_code: STRING
- state: STRING
|
create_date
DATE-TIME
|
plan
OBJECT
This is a nested data structure: - agent_leaderboard: BOOLEAN
- agent_reports: BOOLEAN
- analytics: BOOLEAN
- chat_reports: BOOLEAN
- daily_reports: BOOLEAN
- email_reports: BOOLEAN
- file_upload: BOOLEAN
- goals: INTEGER
- high_load: BOOLEAN
- integrations: BOOLEAN
- ip_restriction: BOOLEAN
- long_desc: STRING
- max_advanced_triggers: STRING
- max_agents: INTEGER
- max_basic_triggers: STRING
- max_concurrent_chats: STRING
- max_departments: STRING
- max_history_search_days: STRING
- monitoring: BOOLEAN
- name: STRING
- operating_hours: BOOLEAN
- price: NUMBER
- rest_api: BOOLEAN
- short_desc: STRING
- sla: BOOLEAN
- support: BOOLEAN
- unbranding: BOOLEAN
- widget_customization: STRING
|
status
STRING
|
agents
The agents table contains info about agents within your Zendesk Chat account.
| Join agents with | on |
|---|
| chats | agents.id = chats.agent_ids agents.departments = chats.department_id agents.departments = chats.history.prev_department_id |
| departments | agents.departments = departments.id |
| shortcuts | agents.departments = shortcuts.departments |
create_date
DATE-TIME
|
departments
ARRAY
|
display_name
STRING
|
email
STRING
|
enabled
BOOLEAN
|
enabled_departments
ARRAY
|
first_name
STRING
|
id
INTEGER
|
last_login
DATE-TIME
|
last_name
STRING
|
login_count
INTEGER
|
role_id
INTEGER
|
roles
OBJECT
This is a nested data structure: - administrator: BOOLEAN
- owner: BOOLEAN
|
scope
STRING
|
skills
ARRAY
|
bans
The bans table contains info about bans created in your Zendesk Chat account.
created_at
DATE-TIME
|
id
INTEGER
|
ip_address
STRING
|
reason
STRING
|
type
STRING
|
visitor_id
STRING
|
visitor_name
STRING
|
chats
The chats table contains info about the chats within your Zendesk Chat account.
| Join chats with | on |
|---|
| agents | chats.agent_ids = agents.id chats.department_id = agents.departments chats.history.prev_department_id = agents.departments |
| departments | chats.department_id = departments.id chats.history.prev_department_id = departments.id |
| shortcuts | chats.department_id = shortcuts.departments chats.history.prev_department_id = shortcuts.departments |
| goals | chats.conversions.goal_id = goals.id chats.history.conversion.goal_id = goals.id |
| account | chats.conversions.goal_id = account.plan.goals chats.history.conversion.goal_id = account.plan.goals |
agent_ids
ARRAY
|
agent_names
ARRAY
|
comment
STRING
|
conversions
ARRAY
This is a nested data structure: - attribution: OBJECT, which is also a nested data structure.
- agent_id: INTEGER
- agent_name: STRING
- chat_timestamp: DATE-TIME
- department_id: INTEGER
- department_name: STRING
- goal_id: INTEGER
- goal_name: STRING
- id: STRING
- timestamp: DATE-TIME
|
count
OBJECT
This is a nested data structure: - agent: INTEGER
- total: INTEGER
- visitor: INTEGER
|
department_id
INTEGER
|
department_name
STRING
|
duration
INTEGER
|
end_timestamp
DATE-TIME
|
history
ARRAY
This is a nested data structure: - channel: STRING
- conversion: OBJECT, which is also a nested data structure.
- attribution: OBJECT, which is also a nested data structure.
- agent_id: INTEGER
- agent_name: STRING
- chat_timestamp: DATE-TIME
- department_id: INTEGER
- department_name: STRING
- goal_id: INTEGER
- goal_name: STRING
- id: STRING
- timestamp: DATE-TIME
- department_id: INTEGER, STRING
- department_name: STRING
- msg: STRING
- msg_id: STRING, INTEGER
- name: STRING
- new_rating: STRING
- new_tags: ARRAY
- nick: STRING
- options: STRING
- prev_department_id: INTEGER, STRING
- rating: STRING
- skills_name: ARRAY
- tags: ARRAY
- timestamp: DATE-TIME
- type: STRING
|
id
STRING
|
message
STRING
|
missed
BOOLEAN
|
rating
STRING
|
referrer_search_engine
STRING
|
referrer_search_terms
STRING
|
response_time
OBJECT
This is a nested data structure: - avg: NUMBER, INTEGER
- first: INTEGER
- max: INTEGER
|
session
OBJECT
|
started_by
STRING
|
tags
ARRAY
|
timestamp
DATE-TIME
|
triggered
BOOLEAN
|
triggered_response
BOOLEAN
|
type
STRING
|
unread
BOOLEAN, INTEGER
|
visitor
OBJECT
This is a nested data structure: - email: STRING
- id: STRING
- name: STRING
- notes: STRING
- phone: STRING
|
webpath
ARRAY
|
zendesk_ticket_id
INTEGER
|
departments
The departments table contains info about departments within your Zendesk Chat account.
| Join departments with | on |
|---|
| shortcuts | departments.id = shortcuts.departments |
| chats | departments.id = chats.department_id departments.id = chats.history.prev_department_id |
| agents | departments.id = agents.departments |
description
STRING
|
enabled
BOOLEAN
|
id
INTEGER
|
members
ARRAY
|
name
STRING
|
settings
OBJECT
|
goals
The goals table contains info about URL-based goals set within your Zendesk Chat account.
| Join goals with | on |
|---|
| chats | goals.id = chats.conversions.goal_id goals.id = chats.history.conversion.goal_id |
| account | goals.id = account.plan.goals |
attribution_model
STRING
|
attribution_period
INTEGER
|
description
STRING
|
enabled
BOOLEAN
|
id
INTEGER
|
name
STRING
|
settings
OBJECT
This is a nested data structure: - conditions: ARRAY, which is also a nested data structure.
- operator: STRING
- type: STRING
- value: STRING
|
shortcuts
The shortcuts table contains info about shortcuts within your Zendesk Chat account.
| Join shortcuts with | on |
|---|
| departments | shortcuts.departments = departments.id |
| chats | shortcuts.departments = chats.department_id shortcuts.departments = chats.history.prev_department_id |
| agents | shortcuts.departments = agents.departments |
agents
ARRAY
|
departments
ARRAY
|
id
STRING
|
message
STRING
|
name
STRING
|
options
STRING
|
scope
STRING
|
tags
ARRAY
|
triggers
The triggers table contains info about triggers within your Zendesk Chat account.
definition
OBJECT
This is a nested data structure: - actions: STRING
- condition: STRING
- event: STRING
- version: INTEGER
|
description
STRING
|
enabled
BOOLEAN
|
id
INTEGER
|
name
STRING
|
