# Intercom Extraction Error Reference

The errors in this guide are specific to Intercom integrations. Refer to the [Common SaaS extraction error reference](https://help.qlik.com/en-US/stitch/troubleshooting/integrations/common-saas-extraction-error-reference) for errors common to all SaaS integrations.

These errors will surface in the integration’s [Extraction Logs](https://help.qlik.com/en-US/stitch/replication/extractions/integration-extraction-logs).

* [Another integration is syncing Companies via the Scroll API. This will cause one to fail while the other succeeds](https://help.qlik.com/en-US/stitch/troubleshooting/integrations/intercom-extraction-error-reference#companies-multiple-connections)

### Multiple connections syncing Companies

```
Another integration is syncing Companies via the Scroll API. This will cause one to fail while the other succeeds
```

`Another integration is syncing Companies via the Scroll API. This will cause one to fail while the other succeeds`Another integration is syncing Companies via the Scroll API. This will cause one to fail while the other succeeds

| **Applicable to** | Intercom v1 integrations |
| --- | --- |
| **Level** | Critical<br><br>the Remove icon<br><br>Data can't be replicated and intervention is required. Stitch will continue to re-try extraction based on the integration's schedule, but replication will not be successful until the issue is resolved. |
| **Category** | Extraction |
| **Potential cause(s)** | [Intercom’s API limits the number of simultaneous requests](https://developers.intercom.com/intercom-api-reference/v2.0/reference#iterating-over-all-companies) a single Intercom app, or connection, can make to the Scroll over all companies endpoint. Stitch uses this endpoint to replicate the `companies` table. Currently, only one request can occur at a time.<br><br>If multiple connections exist and they attempt to use this endpoint at the same time, only the connection who made the request first will succeed.<br><br>This means that if Stitch attempts to extract data when another connection is using the endpoint, Extraction will fail and this error will surface in the Extraction Logs. |
| **Suggested action(s)** | To prevent or minimize this issue, we recommend limiting the number of connections a single workspace has or scheduling extraction jobs in Stitch around your other connections’ usage. |

[Back to Intercom error list](https://help.qlik.com/en-US/stitch/troubleshooting/integrations/intercom-extraction-error-reference#)  
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