# Payment Processing Errors

Encountering errors when trying to enter your payment info into Stitch? Before you contact support, we recommend seeing if these simple fixes resolve the issue.

## Verify Your Full Name is in Stitch

By design, Stitch is supposed to prevent accounts that don’t contain a last name from being created. On occasion, however, one will slip through.

If you’re having trouble getting Stitch to process your payment, it may be because **only your first name is entered on your User profile.** You can verify this in the **Your Profile** page.

1. Click **User menu (your icon) > Edit User Settings**.
2. Click **Your Profile**.
3. If your last name is missing from the **Full Name** field, enter it.
4. Click **Update Profile**.

After you’ve added your last name, try entering your payment method into the **Billing** page again. Note that it may take a few moments for the changes to take affect, so don’t worry if you see an error immediately after saving.