# UJET (v1) Information note **UJET is supported by the Singer community** This integration is powered by [Singer's](https://www.singer.io/) UJET tap. For support, [visit the GitHub repo](https://github.com/singer-io/tap-ujet) or [join the Singer Slack](https://singer-slackin.herokuapp.com/). ## UJET integration summary Stitch’s UJET integration replicates data using the [UJET API](https://support.ujet.co/hc/en-us/articles/115006908127-UJET-Data-API#h_7d95eafc-6c02-446b-bcc6-b733f4e1143e). Refer to the [Schema](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#schema) section for a list of objects available for replication. ## UJET feature snapshot A high-level look at Stitch's UJET (v1) integration, including release status, useful links, and the features supported in Stitch. | **STITCH** | | | | | --- | --- | --- | --- | | **[Release status](https://help.qlik.com/en-US/stitch/integrations/identify-an-integration-version)** | Released on March 4, 2020 | **Supported by**

the Info icon

Indicates if the integration is supported by Stitch or the Singer community. | [Singer Community](https://www.singer.io/) | | **Stitch plan**

the Info icon

The type of Stitch plan required to use the integration. | Standard | **[API availability](https://help.qlik.com/en-US/stitch/developers/stitch-connect/guides/source-destination-reference)**

the Info icon

Indicates if the integration is available as a source in Stitch Connect. | the Success icon

This version of the integration is available via the API.


Available | | **Singer GitHub repository** | [singer-io/tap-ujet](https://github.com/singer-io/tap-ujet) | | | | **REPLICATION SETTINGS** | | | | | **[Anchor Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/anchor-scheduling)**

the Info icon

A type of replication scheduling where an integration's Replication Frequency is anchored to a time you select. | the Success icon

This feature is supported for this version of the integration.


Supported | **[Advanced Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/advanced-scheduling)**

the Info icon

A type of replication scheduling that allows you to specify granular start times for data extraction using cron expressions. | the Success icon

This feature is supported for this version of the integration.


Supported | | **Table-level reset**

the Info icon

Indicates if data can be reset at the table level. If unsupported, data can only be reset at the integration level. | the Remove icon

Table-level resets are not supported for this integration. Resets are only supported at the integration level.


Unsupported | **[Configurable Replication Methods](https://help.qlik.com/en-US/stitch/replication/replication-methods)**

the Info icon

Indicates if Replication Methods can be defined by you for tables in the integration. | the Remove icon

Configurable Replication Methods are not supported for this integration. Stitch will use pre-defined replication methods for tables you set to replicate.


Unsupported | | **DATA SELECTION** | | | | | **Table selection**

the Info icon

The ability to select individual tables for replication in the Stitch interface. If table selection is unavailable, all tables and all the columns they contain will be set to replicate by default. | the Success icon

This feature is supported for this version of the integration.


Supported | **Column selection**

the Info icon

The ability to select individual columns for replication in the Stitch interface. If column selection is unavailable, all columns will be set to replicate by default. | the Success icon

This feature is supported for this version of the integration.


Supported | | **Select all**

the Info icon

Indicates if the integration supports selecting all available tables and columns. | the Success icon

Supported


Supported | | | | **TRANSPARENCY** | | | | | **[Extraction Logs](https://help.qlik.com/en-US/stitch/replication/extractions/integration-extraction-logs)**

the Info icon

Logs detailing the Extraction phase of the replication process for a given integration. Includes error info, should an error occur. | the Success icon

This feature is supported for this version of the integration.


Supported | **[Loading Reports](https://help.qlik.com/en-US/stitch/replication/integration-loading-reports)**

the Info icon

Reports detailing the Loading phase of the replication process for a given integration. Includes the number of rows loaded for each table and error info, should an error occur. | the Success icon

This feature is supported for this version of the integration.


Supported | ## Connecting UJET ### UJET setup requirements To set up UJET in Stitch, you need: * A UJET account with **admin privileges**. You need this privilege to retrieve the information required for the Stitch integration. ### Step 1: Retrieve your UJET company credentials 1. Login to your UJET Console. 2. Click on **Settings > Developer Settings**. 3. In the **Agent Platform** section, click on the UJET bubble. 4. Click **Save Changes**. 5. Your **Company Key** and **Company Secret Code** will display. Keep these available to complete your setup in Stitch. ![Your UJET Company and Company Secret Key.](https://help.qlik.com/en-US/stitch/images/integrations/ujet-company-keys.png)Your UJET Company and Company Secret Key.Your UJET Company and Company Secret Key. ### Step 2: Add UJET as a Stitch data source 1. [Sign into your Stitch account](https://app.stitchdata.com/). 2. On the Stitch Dashboard page, click the **Add Integration** button. 3. Click the **UJET** icon. 4. Enter a name for the integration. This is the name that will display on the Stitch Dashboard for the integration; it’ll also be used to create the schema in your destination. For example, the name “Stitch UJET” would create a schema called `stitch_ujet` in the destination. **Note**: Schema names cannot be changed after you save the integration. 5. In the **Company Key** field, enter the Company Key that you retrieved in [Step 1](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#retrieve-keys). 6. In the **Company Secret** field, enter the Company Secret Code that you retrieved in [Step 1](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#retrieve-keys). 7. In the **Domain Field** field, your UJET domain. This will usually be `ujet`, but if you are unsure, check your welcome email from UJET. 8. In the **Subdomain** field, enter the subdomain of your UJET account’s URL. For example: The subdomain for `stitch.ujet.com` would be `stitch`. ### Step 3: Define the historical replication start date The Sync Historical Data setting defines the starting date for your UJET integration. This means that data **equal to or newer than this date** will be replicated to your data warehouse. Change this setting if you want to replicate data beyond UJET’s default setting of **1 year**. For a detailed look at historical replication jobs, check out the [Syncing Historical SaaS Data](https://help.qlik.com/en-US/stitch/replication/syncing-historical-saas-data-resetting-replication-keys) guide. ### Step 4: Create a replication schedule Information note Replication schedules affect the time Extraction begins, not the time to data loaded. Refer to the [Replication Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling) documentation for more information. In the **Replication Frequency** section, you’ll create the integration’s [replication schedule](https://help.qlik.com/en-US/stitch/replication/replication-scheduling). An integration’s replication schedule determines how often Stitch runs a replication job, and the time that job begins. UJET integrations support the following replication scheduling methods: * [Replication Frequency](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/replication-frequency) * [Anchor Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/anchor-scheduling) * [Advanced Scheduling using Cron](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/advanced-scheduling) (Advanced or Premium plans only) To keep your row usage low, consider setting the integration to replicate less frequently. See the [Understanding and Reducing Your Row Usage guide](https://help.qlik.com/en-US/stitch/getting-started/understanding-stitch-usage) for tips on reducing your usage. ### Step 5: Set objects to replicate Information note **Is an object missing or not replicating?** Verify that the object meets the requirements for [selection](https://help.qlik.com/en-US/stitch/replication/extractions/data-selection/setting-tables-and-columns-to-replicate#selection-requirements) and [replication](https://help.qlik.com/en-US/stitch/replication/extractions/data-selection/setting-tables-and-columns-to-replicate#replication-requirements). The last step is to select the tables and columns you want to replicate. [Learn about the available tables for this integration.](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#schema) **Note**: If a replication job is currently in progress, new selections won’t be used until the next job starts. * Selection options * Individual tables and columns * All tables and columns For UJET integrations, you can select: 1. **Individual tables and columns** 2. **All tables and columns** Click the tabs to view instructions for each selection method. 1. In the integration’s **Tables to Replicate tab**, locate a table you want to replicate. 2. To track a table, click the **checkbox** next to the table’s name. A blue checkmark means the table is set to replicate. 3. To track a column, click the **checkbox** next to the column’s name. A blue checkmark means the column is set to replicate. 4. Repeat this process for all the tables and columns you want to replicate. 5. When finished, click the **Finalize Your Selections** button at the bottom of the screen to save your selections. Information note **Important**: Using the **Select All** feature will overwrite any previous selections. However, selections aren’t final until **Finalize Your Selections** is clicked. Clicking **Cancel** will restore your previous selections. Refer to the [Select All guide](https://help.qlik.com/en-US/stitch/replication/extractions/data-selection/setting-tables-and-columns-to-replicate#set-all-data-to-replicate) for more info about this feature. 1. Click into the integration from the Stitch Dashboard page. 2. Click the **Tables to Replicate** tab. 3. In the list of tables, click the box next to the **Table Names** column. 4. In the menu that displays, click **Track all Tables and Fields**: ![The Track all Tables and Fields menu in the Tables to Replicate tab](https://help.qlik.com/en-US/stitch/images/replication/select-all-tables-menu.png)The Track all Tables and Fields menu in the Tables to Replicate tabThe Track all Tables and Fields menu in the Tables to Replicate tab 5. Click the **Finalize Your Selections** button at the bottom of the page to save your data selections. ### Initial and historical replication jobs After you finish setting up UJET, its **Sync Status** may show as **Pending** on either the Stitch Dashboard or in the Integration Details page. For a new integration, a **Pending** status indicates that Stitch is in the process of scheduling the initial replication job for the integration. **This may take some time to complete.** Information note **Initial replication jobs with Anchor Scheduling** If using Anchor Scheduling, an initial replication job may not kick off immediately. This depends on the selected Replication Frequency and Anchor Time. Refer to the [Anchor Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling#job-scheduling-and-anchor-times) documentation for more information. #### Free historical data loads The first seven days of replication, beginning when data is first replicated, are free. Rows replicated from the new integration during this time won’t count towards your quota. Stitch offers this as a way of testing new integrations, measuring usage, and ensuring historical data volumes don’t quickly consume your quota. Information note **Replication will continue after the seven days are over**. If you’re no longer interested in this source, be sure to **pause** or **delete** the integration to prevent unwanted usage. ## UJET table reference Information note **Schemas and versioning** Schemas and naming conventions can change from version to version, so we recommend verifying your integration’s version before continuing. The schema and info displayed below is for **version 1** of this integration. This is the latest version of the UJET integration. Information note **Table and column names in your destination** Depending on your destination, table and column names may not appear as they are outlined below. For example: Object names are lowercased in Redshift (`CusTomERs` > `customers`), while case is maintained in PostgreSQL destinations (`CusTomERs` > `CusTomERs`). Refer to the [Loading Guide](https://help.qlik.com/en-US/stitch/replication/loading/destination-guides) for your destination for more info. ### agent\_activity\_logs The `agent_activity_logs` table contains info about agent activity logs. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | started\_at | | **Useful links** | [agent_activity_logs schema on GitHub](https://github.com/singer-io/tap-ujet/blob/master/tap_ujet/schemas/agent_activity_logs.json "Opens in new tab: agent_activity_logs schema on GitHub") | agent\_activity\_logs table foreign keys | Join agent\_activity\_logs with | on | | --- | --- | | [agents](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#agents) | ```
agent_activity_logs.agent_id = agents.id
``` | | [calls](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#calls) | ```
agent_activity_logs.agent_id = calls.agent_info.id
```

```
agent_activity_logs.agent_id = calls.transfers.from_agent.id
```

```
agent_activity_logs.agent_id = calls.transfers.to_agent.id
```

```
agent_activity_logs.call_id = calls.id
```

```
agent_activity_logs.call_id = calls.participants.call_id
``` | | [chats](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#chats) | ```
agent_activity_logs.agent_id = chats.transfers.from_agent.id
```

```
agent_activity_logs.agent_id = chats.transfers.to_agent.id
```

```
agent_activity_logs.chat_id = chats.id
```

```
agent_activity_logs.chat_id = chats.participants.chat_id
``` | | [menus](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#menus) | ```
agent_activity_logs.agent_id = menus.agent_assignments.assignee.id
```

```
agent_activity_logs.agent_id = menus.team_assignments.team.assignees.id
``` | agent\_activity\_logs table schema | **activity**


STRING | | --- | | **agent\_id**


INTEGER | | **call\_id**


INTEGER | | **chat\_id**


INTEGER | | **duration**


INTEGER | | **ended\_at**


DATE-TIME | | **id**


INTEGER | | **started\_at**


DATE-TIME | | **status**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand status

color

STRING

id

INTEGER

name

STRING

wfm_id

INTEGER

| | **whodunnit**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand whodunnit

agent_number

STRING

avatar_url

STRING

first_name

STRING

id

INTEGER

last_name

STRING

name

STRING

| ### agents The `agents` table contains info about agents. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | status\_updated\_at | | **Useful links** | [agents schema on GitHub](https://github.com/singer-io/tap-ujet/blob/master/tap_ujet/schemas/agents.json "Opens in new tab: agents schema on GitHub") | agents table foreign keys | Join agents with | on | | --- | --- | | [agent_activity_logs](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#agent-activity-logs) | ```
agents.id = agent_activity_logs.agent_id
``` | | [calls](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#calls) | ```
agents.id = calls.agent_info.id
```

```
agents.id = calls.transfers.from_agent.id
```

```
agents.id = calls.transfers.to_agent.id
``` | | [chats](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#chats) | ```
agents.id = chats.transfers.from_agent.id
```

```
agents.id = chats.transfers.to_agent.id
``` | | [menus](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#menus) | ```
agents.id = menus.agent_assignments.assignee.id
```

```
agents.id = menus.team_assignments.team.assignees.id
```

```
agents.teams.id = menus.team_assignments.team.id
``` | | [teams](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#teams) | ```
agents.teams.id = teams.id
``` | agents table schema | **agent\_number**


STRING | | --- | | **avatar\_url**


STRING | | **call\_count**


INTEGER | | **channels**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand channels

channel_type

STRING

menu

OBJECT

deleted

BOOLEAN

hidden

BOOLEAN

id

INTEGER

menu_type

STRING

name

STRING

output_msg

STRING

parent_id

INTEGER

position

INTEGER

| | **chat\_count**


INTEGER | | **created\_at**


DATE-TIME | | **crm\_authenticated**


BOOLEAN | | **email**


STRING | | **first\_name**


STRING | | **id**


INTEGER | | **last\_login\_time**


DATE-TIME | | **last\_name**


STRING | | **location**


STRING | | **middle\_name**


STRING | | **online**


BOOLEAN | | **roles**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | **status**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand status

color

STRING

id

INTEGER

name

STRING

wfm_id

INTEGER

| | **status\_updated\_at**


DATE-TIME | | **teams**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand teams

agents_count

INTEGER

deleted

BOOLEAN

id

INTEGER

name

STRING

parent_id

INTEGER

position

INTEGER

| | **wrap\_up**


BOOLEAN | ### calls The `calls` table contains info about calls. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [calls schema on GitHub](https://github.com/singer-io/tap-ujet/blob/master/tap_ujet/schemas/calls.json "Opens in new tab: calls schema on GitHub") | calls table foreign keys | Join calls with | on | | --- | --- | | [agents](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#agents) | ```
calls.agent_info.id = agents.id
```

```
calls.transfers.from_agent.id = agents.id
```

```
calls.transfers.to_agent.id = agents.id
``` | | [agent_activity_logs](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#agent-activity-logs) | ```
calls.agent_info.id = agent_activity_logs.agent_id
```

```
calls.transfers.from_agent.id = agent_activity_logs.agent_id
```

```
calls.transfers.to_agent.id = agent_activity_logs.agent_id
```

```
calls.id = agent_activity_logs.call_id
```

```
calls.participants.call_id = agent_activity_logs.call_id
``` | | [chats](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#chats) | ```
calls.agent_info.id = chats.transfers.from_agent.id
```

```
calls.transfers.from_agent.id = chats.transfers.from_agent.id
```

```
calls.transfers.to_agent.id = chats.transfers.from_agent.id
```

```
calls.agent_info.id = chats.transfers.to_agent.id
```

```
calls.transfers.from_agent.id = chats.transfers.to_agent.id
```

```
calls.transfers.to_agent.id = chats.transfers.to_agent.id
``` | | [menus](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#menus) | ```
calls.agent_info.id = menus.agent_assignments.assignee.id
```

```
calls.transfers.from_agent.id = menus.agent_assignments.assignee.id
```

```
calls.transfers.to_agent.id = menus.agent_assignments.assignee.id
```

```
calls.agent_info.id = menus.team_assignments.team.assignees.id
```

```
calls.transfers.from_agent.id = menus.team_assignments.team.assignees.id
```

```
calls.transfers.to_agent.id = menus.team_assignments.team.assignees.id
``` | calls table schema | **agent\_info**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand agent\_info

agent_number

INTEGER

avatar_url

STRING

first_name

STRING

id

INTEGER

last_name

STRING

name

STRING

| | --- | | **answer\_type**


STRING | | **assigned\_at**


DATE-TIME | | **call\_duration**


INTEGER | | **call\_type**


STRING | | **connected\_at**


DATE-TIME | | **created\_at**


DATE-TIME | | **deflection**


STRING | | **deflection\_details**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand deflection\_details

call_id

INTEGER

deflection

STRING

from_menu_path

OBJECT

items_count

INTEGER

materialized_path

STRING

name

STRING

id

INTEGER

transfer_id

INTEGER

| | **disconnected\_by**


STRING | | **end\_user**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand end\_user

id

INTEGER

identifier

STRING

out_contact_id

STRING

| | **ends\_at**


DATE-TIME | | **fail\_details**


STRING | | **fail\_reason**


STRING | | **has\_feedback**


BOOLEAN | | **hold\_duration**


INTEGER | | **id**


INTEGER | | **lang**


STRING | | **menu\_path**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand menu\_path

items_count

INTEGER

materialized_path

STRING

name

STRING

| | **offer\_events**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand offer\_events

casting_time

DATE-TIME

group

STRING

| | **offer\_type**


STRING | | **out\_ticket\_id**


STRING | | **out\_ticket\_url**


STRING | | **outbound\_number**


STRING | | **participants**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand participants

call_duration

INTEGER

call_id

INTEGER

connected_at

DATE-TIME

end_user_id

INTEGER

ended_at

DATE-TIME

fail_reason

STRING

hold_duration

INTEGER

id

INTEGER

status

STRING

type

STRING

user_id

INTEGER

| | **photos**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand photos

id

INTEGER

photo_type

STRING

url

STRING

| | **queued\_at**


DATE-TIME | | **rating**


STRING | | **recording\_url**


STRING | | **scheduled\_at**


DATE-TIME | | **selected\_menu**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand selected\_menu

deleted

BOOLEAN

hidden

BOOLEAN

id

INTEGER

menu_type

STRING

name

STRING

output_msg

STRING

parent_id

INTEGER

position

INTEGER

| | **status**


STRING | | **support\_number**


STRING | | **transfers**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand transfers

answer_type_path

STRING

assigned_at

DATE-TIME

call_duration

INTEGER

connected_at

DATE-TIME

created_at

DATE-TIME

deflection

STRING

fail_reason

STRING

from_agent

OBJECT

agent_number

INTEGER

avatar_url

STRING

first_name

STRING

id

INTEGER

last_name

STRING

name

STRING

from_menu_path

OBJECT

items_count

INTEGER

materialized_path

STRING

name

STRING

from_queue_priority_level

INTEGER

id

INTEGER

status

STRING

to_agent

OBJECT

agent_number

INTEGER

avatar_url

STRING

first_name

STRING

id

INTEGER

last_name

STRING

name

STRING

to_menu_path

STRING

to_queue_priority_level

STRING

updated_at

DATE-TIME

wait_duration

INTEGER

| | **updated\_at**


DATE-TIME | | **verified**


BOOLEAN | | **videos**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand videos

id

INTEGER

url

STRING

| | **voicemail\_reason**


STRING | | **voip\_provider**


STRING | | **wait\_duration**


INTEGER | ### chats The `chats` table contains info about chats. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [chats schema on GitHub](https://github.com/singer-io/tap-ujet/blob/master/tap_ujet/schemas/chats.json "Opens in new tab: chats schema on GitHub") | chats table foreign keys | Join chats with | on | | --- | --- | | [agents](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#agents) | ```
chats.transfers.from_agent.id = agents.id
```

```
chats.transfers.to_agent.id = agents.id
``` | | [agent_activity_logs](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#agent-activity-logs) | ```
chats.transfers.from_agent.id = agent_activity_logs.agent_id
```

```
chats.transfers.to_agent.id = agent_activity_logs.agent_id
```

```
chats.id = agent_activity_logs.chat_id
```

```
chats.participants.chat_id = agent_activity_logs.chat_id
``` | | [calls](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#calls) | ```
chats.transfers.from_agent.id = calls.agent_info.id
```

```
chats.transfers.to_agent.id = calls.agent_info.id
```

```
chats.transfers.from_agent.id = calls.transfers.from_agent.id
```

```
chats.transfers.to_agent.id = calls.transfers.from_agent.id
```

```
chats.transfers.from_agent.id = calls.transfers.to_agent.id
```

```
chats.transfers.to_agent.id = calls.transfers.to_agent.id
``` | | [menus](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#menus) | ```
chats.transfers.from_agent.id = menus.agent_assignments.assignee.id
```

```
chats.transfers.to_agent.id = menus.agent_assignments.assignee.id
```

```
chats.transfers.from_agent.id = menus.team_assignments.team.assignees.id
```

```
chats.transfers.to_agent.id = menus.team_assignments.team.assignees.id
``` | chats table schema | **agent\_info**


STRING | | --- | | **assigned\_at**


DATE-TIME | | **average\_response\_time**


INTEGER | | **chat\_duration**


INTEGER | | **chat\_type**


STRING | | **created\_at**


DATE-TIME | | **end\_user**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand end\_user

id

INTEGER

identifier

STRING

out_contact_id

STRING

| | **ends\_at**


DATE-TIME | | **fail\_reason**


STRING | | **first\_msg\_sent\_at**


DATE-TIME | | **has\_feedback**


BOOLEAN | | **id**


INTEGER | | **lang**


STRING | | **last\_msg\_sent\_at**


DATE-TIME | | **longest\_response\_time**


INTEGER | | **menu\_path**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand menu\_path

items_count

INTEGER

materialized_path

STRING

name

STRING

| | **message\_count**


INTEGER | | **offer\_events**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | **offer\_type**


STRING | | **out\_ticket\_id**


STRING | | **out\_ticket\_url**


STRING | | **participants**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand participants

chat_duration

INTEGER

chat_id

INTEGER

connected_at

DATE-TIME

end_user_id

INTEGER

fail_reason

STRING

finished_at

DATE-TIME

id

INTEGER

status

STRING

type

STRING

user_id

STRING

| | **photos**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand photos

id

INTEGER

photo_type

STRING

url

STRING

| | **rating**


STRING | | **selected\_menu**


OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand selected\_menu

deleted

BOOLEAN

hidden

BOOLEAN

id

INTEGER

menu_type

STRING

name

STRING

output_msg

STRING

parent_id

INTEGER

position

INTEGER

| | **status**


STRING | | **transcript**


BOOLEAN | | **transfers**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand transfers

answer_type_path

STRING

assigned_at

DATE-TIME

call_duration

INTEGER

connected_at

DATE-TIME

created_at

DATE-TIME

deflection

STRING

fail_reason

STRING

from_agent

OBJECT

agent_number

INTEGER

avatar_url

STRING

first_name

STRING

id

INTEGER

last_name

STRING

name

STRING

from_menu_path

OBJECT

items_count

INTEGER

materialized_path

STRING

name

STRING

from_queue_priority_level

INTEGER

id

INTEGER

status

STRING

to_agent

OBJECT

agent_number

INTEGER

avatar_url

STRING

first_name

STRING

id

INTEGER

last_name

STRING

name

STRING

to_menu_path

STRING

to_queue_priority_level

STRING

updated_at

DATE-TIME

wait_duration

INTEGER

| | **updated\_at**


DATE-TIME | | **verified**


BOOLEAN | | **videos**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand videos

id

INTEGER

url

STRING

| | **wait\_duration**


INTEGER | ### menu\_tree The `menu_tree` table contains info about menu trees. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [menu_tree schema on GitHub](https://github.com/singer-io/tap-ujet/blob/master/tap_ujet/schemas/menu_tree.json "Opens in new tab: menu_tree schema on GitHub") | menu\_tree table schema | **agents\_count**


INTEGER | | --- | | **deleted**


BOOLEAN | | **id**


INTEGER | | **name**


STRING | | **parent\_id**


INTEGER | | **position**


INTEGER | ### menus The `menus` table contains info about menus. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [menus schema on GitHub](https://github.com/singer-io/tap-ujet/blob/master/tap_ujet/schemas/menus.json "Opens in new tab: menus schema on GitHub") | menus table foreign keys | Join menus with | on | | --- | --- | | [agents](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#agents) | ```
menus.agent_assignments.assignee.id = agents.id
```

```
menus.team_assignments.team.assignees.id = agents.id
```

```
menus.team_assignments.team.id = agents.teams.id
``` | | [agent_activity_logs](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#agent-activity-logs) | ```
menus.agent_assignments.assignee.id = agent_activity_logs.agent_id
```

```
menus.team_assignments.team.assignees.id = agent_activity_logs.agent_id
``` | | [calls](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#calls) | ```
menus.agent_assignments.assignee.id = calls.agent_info.id
```

```
menus.team_assignments.team.assignees.id = calls.agent_info.id
```

```
menus.agent_assignments.assignee.id = calls.transfers.from_agent.id
```

```
menus.team_assignments.team.assignees.id = calls.transfers.from_agent.id
```

```
menus.agent_assignments.assignee.id = calls.transfers.to_agent.id
```

```
menus.team_assignments.team.assignees.id = calls.transfers.to_agent.id
``` | | [chats](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#chats) | ```
menus.agent_assignments.assignee.id = chats.transfers.from_agent.id
```

```
menus.team_assignments.team.assignees.id = chats.transfers.from_agent.id
```

```
menus.agent_assignments.assignee.id = chats.transfers.to_agent.id
```

```
menus.team_assignments.team.assignees.id = chats.transfers.to_agent.id
``` | | [teams](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#teams) | ```
menus.team_assignments.team.id = teams.id
``` | menus table schema | **agent\_assignments**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand agent\_assignments

assignee

OBJECT

agent_number

STRING

avatar_url

STRING

first_name

STRING

id

INTEGER

last_name

STRING

name

STRING

channel_type

STRING

group_type

STRING

lang

STRING

queue_level

STRING

| | --- | | **deleted**


BOOLEAN | | **hidden**


BOOLEAN | | **id**


INTEGER | | **menu\_type**


STRING | | **name**


STRING | | **output\_msg**


STRING | | **parent\_id**


INTEGER | | **position**


INTEGER | | **team\_assignments**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand team\_assignments

channel_type

STRING

group_type

STRING

lang

STRING

queue_level

STRING

team

OBJECT

agents_count

INTEGER

assignees

ARRAY

agent_number

STRING

avatar_url

STRING

first_name

STRING

id

INTEGER

last_name

STRING

name

STRING

deleted

BOOLEAN

id

INTEGER

name

STRING

parent_id

INTEGER

position

INTEGER

| ### team\_tree The `team_tree` table contains info about team trees. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [team_tree schema on GitHub](https://github.com/singer-io/tap-ujet/blob/master/tap_ujet/schemas/team_tree.json "Opens in new tab: team_tree schema on GitHub") | team\_tree table schema | **agents\_count**


INTEGER | | --- | | **deleted**


BOOLEAN | | **id**


INTEGER | | **name**


STRING | | **parent\_id**


INTEGER | | **position**


INTEGER | ### teams The `teams` table contains info about teams. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [teams schema on GitHub](https://github.com/singer-io/tap-ujet/blob/master/tap_ujet/schemas/teams.json "Opens in new tab: teams schema on GitHub") | teams table foreign keys | Join teams with | on | | --- | --- | | [agents](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#agents) | ```
teams.id = agents.teams.id
``` | | [menus](https://help.qlik.com/en-US/stitch/integrations/saas/ujet#menus) | ```
teams.id = menus.team_assignments.team.id
``` | teams table schema | **agents\_count**


INTEGER | | --- | | **assignees**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand assignees

agent_number

STRING

avatar_url

STRING

first_name

STRING

id

INTEGER

last_name

STRING

name

STRING

| | **deleted**


BOOLEAN | | **id**


INTEGER | | **name**


STRING | | **parent\_id**


INTEGER | | **position**


INTEGER | ### user\_statuses The `user_statuses` table contains info about user statuses. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [user_statuses schema on GitHub](https://github.com/singer-io/tap-ujet/blob/master/tap_ujet/schemas/user_statuses.json "Opens in new tab: user_statuses schema on GitHub") | user\_statuses table schema | **color**


STRING | | --- | | **id**


INTEGER | | **name**


STRING | | **wfm\_id**


INTEGER |