# LivePerson (v1) Information note **LivePerson is supported by the Singer community** This integration is powered by [Singer's](https://www.singer.io/) LivePerson tap. For support, [visit the GitHub repo](https://github.com/singer-io/tap-liveperson) or [join the Singer Slack](https://singer-slackin.herokuapp.com/). ## LivePerson integration summary Stitch’s LivePerson integration replicates data using the [LivePerson Data Access API](https://developers.liveperson.com/data-access-api-overview.html). Refer to the [Schema](https://help.qlik.com/en-US/stitch/integrations/saas/liveperson#schema) section for a list of objects available for replication. ## LivePerson feature snapshot A high-level look at Stitch's LivePerson (v1) integration, including release status, useful links, and the features supported in Stitch. | **STITCH** | | | | | --- | --- | --- | --- | | **[Release status](https://help.qlik.com/en-US/stitch/integrations/identify-an-integration-version)** | Released on June 28, 2019 | **Supported by**

the Info icon

Indicates if the integration is supported by Stitch or the Singer community. | [Singer Community](https://www.singer.io/) | | **Stitch plan**

the Info icon

The type of Stitch plan required to use the integration. | Standard | **[API availability](https://help.qlik.com/en-US/stitch/developers/stitch-connect/guides/source-destination-reference)**

the Info icon

Indicates if the integration is available as a source in Stitch Connect. | the Success icon

This version of the integration is available via the API.

Available | | **Singer GitHub repository** | [singer-io/tap-liveperson](https://github.com/singer-io/tap-liveperson) | | | | **REPLICATION SETTINGS** | | | | | **[Anchor Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/anchor-scheduling)**

the Info icon

A type of replication scheduling where an integration's Replication Frequency is anchored to a time you select. | the Success icon

This feature is supported for this version of the integration.

Supported | **[Advanced Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/advanced-scheduling)**

the Info icon

A type of replication scheduling that allows you to specify granular start times for data extraction using cron expressions. | the Success icon

This feature is supported for this version of the integration.

Supported | | **Table-level reset**

the Info icon

Indicates if data can be reset at the table level. If unsupported, data can only be reset at the integration level. | the Remove icon

Table-level resets are not supported for this integration. Resets are only supported at the integration level.

Unsupported | **[Configurable Replication Methods](https://help.qlik.com/en-US/stitch/replication/replication-methods)**

the Info icon

Indicates if Replication Methods can be defined by you for tables in the integration. | the Remove icon

Configurable Replication Methods are not supported for this integration. Stitch will use pre-defined replication methods for tables you set to replicate.

Unsupported | | **DATA SELECTION** | | | | | **Table selection**

the Info icon

The ability to select individual tables for replication in the Stitch interface. If table selection is unavailable, all tables and all the columns they contain will be set to replicate by default. | the Success icon

This feature is supported for this version of the integration.

Supported | **Column selection**

the Info icon

The ability to select individual columns for replication in the Stitch interface. If column selection is unavailable, all columns will be set to replicate by default. | the Success icon

This feature is supported for this version of the integration.

Supported | | **Select all**

the Info icon

Indicates if the integration supports selecting all available tables and columns. | the Success icon

Supported

Supported | | | | **TRANSPARENCY** | | | | | **[Extraction Logs](https://help.qlik.com/en-US/stitch/replication/extractions/integration-extraction-logs)**

the Info icon

Logs detailing the Extraction phase of the replication process for a given integration. Includes error info, should an error occur. | the Success icon

This feature is supported for this version of the integration.

Supported | **[Loading Reports](https://help.qlik.com/en-US/stitch/replication/integration-loading-reports)**

the Info icon

Reports detailing the Loading phase of the replication process for a given integration. Includes the number of rows loaded for each table and error info, should an error occur. | the Success icon

This feature is supported for this version of the integration.

Supported | ## Connecting LivePerson ### LivePerson setup requirements To set up LivePerson in Stitch, you need: * **The API key administration privilege in LivePerson**. This is required to generate API credentials in LivePerson. ### Step 1: Generate LivePerson API credentials Information note **Note**: This step requires the LivePerson API key administration privilege. ![](https://help.qlik.com/en-US/stitch/images/integrations/liveperson-api-credentials.png) 1. Sign into your LivePerson account. 2. Click the **Campaigns** tab at the top of the page. 3. On the **Campaigns** page, locate and click on the **Data Sources** link. 4. On the **Data Sources** page, click the **API** tab. 5. Click **+ Add new**. 6. In the **Application details** section, enter `Stitch` into the **Application name** and **Developer name** fields. 7. In the **Select APIs** section: 1. Click the **Show advanced options** option. 2. Open the **Data** option. 3. Click the **Data Access** option. This should also automatically check the **Data Access API** option. 4. Click the **Engagement History / Messaging Interactions** option. This should also automatically check the **Interaction History** option. 8. When finished, click the **Save** button in the lower right corner of the page. An **Authentication details** section will display. Leave this page open for now - you’ll need it in the next step. ### Step 2: Add LivePerson as a Stitch data source 1. [Sign into your Stitch account](https://app.stitchdata.com/). 2. On the Stitch Dashboard page, click the **Add Integration** button. 3. Click the **LivePerson** icon. 4. Enter a name for the integration. This is the name that will display on the Stitch Dashboard for the integration; it’ll also be used to create the schema in your destination. For example, the name “Stitch LivePerson” would create a schema called `stitch_liveperson` in the destination. **Note**: Schema names cannot be changed after you save the integration. 5. In the **LivePerson App Key** field, paste value from the **App key** field in LivePerson. 6. In the **LivePerson App Secret** field, paste the value from the **Secret** field in LivePerson. 7. In the **LivePerson Access Token** field, paste the value from the **Access token** field in LivePerson. 8. In the **LivePerson Access Token Secret** field, paste the value from the **Access token secret** field in LivePerson. 9. In the **LivePerson Account ID** field, enter your LivePerson account ID. ### Step 3: Define the historical replication start date The Sync Historical Data setting defines the starting date for your LivePerson integration. This means that data **equal to or newer than this date** will be replicated to your data warehouse. Change this setting if you want to replicate data beyond LivePerson’s default setting of **1 year**. For a detailed look at historical replication jobs, check out the [Syncing Historical SaaS Data](https://help.qlik.com/en-US/stitch/replication/syncing-historical-saas-data-resetting-replication-keys) guide. ### Step 4: Create a replication schedule Information note Replication schedules affect the time Extraction begins, not the time to data loaded. Refer to the [Replication Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling) documentation for more information. In the **Replication Frequency** section, you’ll create the integration’s [replication schedule](https://help.qlik.com/en-US/stitch/replication/replication-scheduling). An integration’s replication schedule determines how often Stitch runs a replication job, and the time that job begins. LivePerson integrations support the following replication scheduling methods: * [Replication Frequency](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/replication-frequency) * [Anchor Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/anchor-scheduling) * [Advanced Scheduling using Cron](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/advanced-scheduling) (Advanced or Premium plans only) To keep your row usage low, consider setting the integration to replicate less frequently. See the [Understanding and Reducing Your Row Usage guide](https://help.qlik.com/en-US/stitch/getting-started/understanding-stitch-usage) for tips on reducing your usage. ### Step 5: Set objects to replicate Information note **Is an object missing or not replicating?** Verify that the object meets the requirements for [selection](https://help.qlik.com/en-US/stitch/replication/extractions/data-selection/setting-tables-and-columns-to-replicate#selection-requirements) and [replication](https://help.qlik.com/en-US/stitch/replication/extractions/data-selection/setting-tables-and-columns-to-replicate#replication-requirements). The last step is to select the tables and columns you want to replicate. [Learn about the available tables for this integration.](https://help.qlik.com/en-US/stitch/integrations/saas/liveperson#schema) **Note**: If a replication job is currently in progress, new selections won’t be used until the next job starts. * Selection options * Individual tables and columns * All tables and columns For LivePerson integrations, you can select: 1. **Individual tables and columns** 2. **All tables and columns** Click the tabs to view instructions for each selection method. 1. In the integration’s **Tables to Replicate tab**, locate a table you want to replicate. 2. To track a table, click the **checkbox** next to the table’s name. A blue checkmark means the table is set to replicate. 3. To track a column, click the **checkbox** next to the column’s name. A blue checkmark means the column is set to replicate. 4. Repeat this process for all the tables and columns you want to replicate. 5. When finished, click the **Finalize Your Selections** button at the bottom of the screen to save your selections. Information note **Important**: Using the **Select All** feature will overwrite any previous selections. However, selections aren’t final until **Finalize Your Selections** is clicked. Clicking **Cancel** will restore your previous selections. Refer to the [Select All guide](https://help.qlik.com/en-US/stitch/replication/extractions/data-selection/setting-tables-and-columns-to-replicate#set-all-data-to-replicate) for more info about this feature. 1. Click into the integration from the Stitch Dashboard page. 2. Click the **Tables to Replicate** tab. 3. In the list of tables, click the box next to the **Table Names** column. 4. In the menu that displays, click **Track all Tables and Fields**: ![The Track all Tables and Fields menu in the Tables to Replicate tab](https://help.qlik.com/en-US/stitch/images/replication/select-all-tables-menu.png)The Track all Tables and Fields menu in the Tables to Replicate tabThe Track all Tables and Fields menu in the Tables to Replicate tab 5. Click the **Finalize Your Selections** button at the bottom of the page to save your data selections. ### Initial and historical replication jobs After you finish setting up LivePerson, its **Sync Status** may show as **Pending** on either the Stitch Dashboard or in the Integration Details page. For a new integration, a **Pending** status indicates that Stitch is in the process of scheduling the initial replication job for the integration. **This may take some time to complete.** Information note **Initial replication jobs with Anchor Scheduling** If using Anchor Scheduling, an initial replication job may not kick off immediately. This depends on the selected Replication Frequency and Anchor Time. Refer to the [Anchor Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling#job-scheduling-and-anchor-times) documentation for more information. #### Free historical data loads The first seven days of replication, beginning when data is first replicated, are free. Rows replicated from the new integration during this time won’t count towards your quota. Stitch offers this as a way of testing new integrations, measuring usage, and ensuring historical data volumes don’t quickly consume your quota. Information note **Replication will continue after the seven days are over**. If you’re no longer interested in this source, be sure to **pause** or **delete** the integration to prevent unwanted usage. ## LivePerson table reference Information note **Schemas and versioning** Schemas and naming conventions can change from version to version, so we recommend verifying your integration’s version before continuing. The schema and info displayed below is for **version 1** of this integration. This is the latest version of the LivePerson integration. Information note **Table and column names in your destination** Depending on your destination, table and column names may not appear as they are outlined below. For example: Object names are lowercased in Redshift (`CusTomERs` > `customers`), while case is maintained in PostgreSQL destinations (`CusTomERs` > `CusTomERs`). Refer to the [Loading Guide](https://help.qlik.com/en-US/stitch/replication/loading/destination-guides) for your destination for more info. ### agent\_activity The `agent_activity` table contains info about agent session data. Activity data is a list of sessions that occur from the agent’s login time to their logout time. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [agent_activity schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/agent_activity.json "Opens in new tab: agent_activity schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/data-access-api-methods-agent-activity.html "Opens in new tab: LivePerson API method") | agent\_activity table schema | **\_meta**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand \_meta

endTime

INTEGER

startTime

INTEGER

| | --- | | **agentEmployeeId**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand agentEmployeeId

string

STRING

| | **agentGroupID**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand agentGroupID

long

INTEGER

| | **agentID**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand agentID

long

INTEGER

| | **agentLoginname**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand agentLoginname

string

STRING

| | **agentNickname**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand agentNickname

string

STRING

| | **agentUsername**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand agentUsername

string

STRING

| | **concurrentEng**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand concurrentEng

long

INTEGER

| | **id**

STRING | | **maxConcurrentEng**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand maxConcurrentEng

long

INTEGER

| | **prevConcurrentEng**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand prevConcurrentEng

long

INTEGER

| | **prevState**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand prevState

long

INTEGER

| | **state**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand state

long

INTEGER

| | **timestamp**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand timestamp

long

INTEGER

| | **type**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand type

long

INTEGER

| ### agent\_groups The `agent_groups` table contains info about the agent groups in your LivePerson account. **Note**: Stitch will query for and replicate deleted agent groups. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [LivePerson documentation](https://developers.liveperson.com/agent-groups-api-overview.html#use-cases-for-the-agent-groups-api "Opens in new tab: LivePerson documentation")

[agent_groups schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/agent_groups.json "Opens in new tab: agent_groups schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/agent-groups-api-methods-get-all-agent-groups.html#request "Opens in new tab: LivePerson API method") | agent\_groups table schema | **deleted**

BOOLEAN | | --- | | **description**

STRING | | **id**

STRING | | **isEnabled**

BOOLEAN | | **name**

STRING | | **parentGroupId**

STRING | ### agent\_state\_distribution The `agent_state_distribution` table contains info about the agent state distribution in your LivePerson account. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [agent_state_distribution schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/agent_state_distribution.json "Opens in new tab: agent_state_distribution schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/operational-realtime-api-methods-agent-activity.html "Opens in new tab: LivePerson API method") | agent\_state\_distribution table schema | **id**

STRING | | --- | | **timestamp**

INTEGER | ### agent\_status The `agent_status` table contains data for each of the agent statuses in your LivePerson account. **Note**: Stitch will query for and replicate deleted agent statuses. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [LivePerson documentation](https://developers.liveperson.com/agent-status-reason-api-overview.html#status-reason-object-description "Opens in new tab: LivePerson documentation")

[agent_status schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/agent_status.json "Opens in new tab: agent_status schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/agent-status-reason-api-methods-agent-status-list.html#description "Opens in new tab: LivePerson API method") | agent\_status table schema | **deleted**

BOOLEAN | | --- | | **enabled**

BOOLEAN | | **id**

STRING | | **state**

STRING | | **text**

STRING | ### engagement\_history The `engagement_history` table contains info about the engagements in your LivePerson account. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [LivePerson documentation](https://developers.liveperson.com/engagement-history-api-overview.html "Opens in new tab: LivePerson documentation")

[engagement_history schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/engagement_history.json "Opens in new tab: engagement_history schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/engagement-history-api-methods.html "Opens in new tab: LivePerson API method") | engagement\_history table schema | **campaign**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand campaign

behaviorSystemDefault

BOOLEAN

campaignEngagementId

STRING

campaignEngagementName

STRING

campaignId

STRING

campaignName

STRING

engagementAgentNote

STRING

engagementApplicationId

STRING

engagementApplicationName

STRING

engagementApplicationTypeId

STRING

engagementApplicationTypeName

STRING

engagementSource

STRING

goalId

STRING

goalName

STRING

lobId

INTEGER

lobName

STRING

locationId

STRING

locationName

STRING

profileSystemDefault

BOOLEAN

visitorBehaviorId

STRING

visitorBehaviorName

STRING

visitorProfileId

STRING

visitorProfileName

STRING

| | --- | | **coBrowseSessions**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand coBrowseSessions

coBrowseSessionsList

ARRAY

agentId

STRING

duration

INTEGER

endReason

STRING

endTime

DATE-TIME

endTimeL

INTEGER

interactive

BOOLEAN

sessionId

STRING

startTime

DATE-TIME

startTimeL

INTEGER

type

STRING

| | **id**

STRING | | **info**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand info

accountId

STRING

agentDeleted

BOOLEAN

agentFullName

STRING

agentGroupId

STRING

agentGroupName

STRING

agentId

STRING

agentLoginName

STRING

agentNickName

STRING

alertedMCS

INTEGER

brandId

STRING

browser

STRING

channel

STRING

chatDataEnriched

STRING

chatMCS

INTEGER

chatRequestedTime

DATE-TIME

chatRequestedTimeL

INTEGER

chatStartPage

STRING

chatStartUrl

STRING

closeReason

STRING

closeReasonDescription

STRING

conversationId

STRING

csatRate

INTEGER

device

STRING

duration

INTEGER

endReason

STRING

endReasonDesc

STRING

endTime

DATE-TIME

endTimeL

INTEGER

ended

STRING

engagementId

STRING

engagementSequence

STRING

engagementSet

STRING

firstConversation

BOOLEAN

interactive

STRING

isAgentSurvey

STRING

isInteractive

STRING

isPartial

BOOLEAN

isPostChatSurvey

STRING

isPreChatSurvey

STRING

latestAgentFullName

STRING

latestAgentGroupId

INTEGER

latestAgentGroupName

STRING

latestAgentId

STRING

latestAgentLoginName

STRING

latestAgentNickname

STRING

latestQueueState

STRING

latestSkillId

INTEGER

latestSkillName

STRING

mcs

INTEGER

operatingSystem

STRING

sharkEngagementId

STRING

skillId

STRING

skillName

STRING

source

STRING

startReason

STRING

startReasonDesc

STRING

startTime

DATE-TIME

startTimeL

INTEGER

status

STRING

visitorId

STRING

visitorName

STRING

| | **lineScores**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand lineScores

lineRawScore

INTEGER

lineSeq

STRING

mcs

INTEGER

| | **sdes**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand sdes

events

ARRAY

isAuthenticated

STRING

sdeType

STRING

serverTimeStamp

STRING

| | **surveys**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand surveys

postChat

ARRAY

displayName

STRING

name

STRING

questionID

NUMBER

scope

STRING

source

STRING

surveyID

NUMBER

time

DATE-TIME

timeL

NUMBER

value

STRING

values

ARRAY

preChat

ARRAY

displayName

STRING

name

STRING

questionID

NUMBER

scope

STRING

source

STRING

surveyID

NUMBER

time

DATE-TIME

timeL

NUMBER

value

STRING

values

ARRAY

| | **transcript**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand transcript

lines

ARRAY

agentId

STRING

cannedAnswerType

INTEGER

controlType

NUMBER

json

STRING

lineSeq

STRING

source

STRING

subType

STRING

text

STRING

textType

STRING

time

DATE-TIME

timeL

NUMBER

| | **visitorInfo**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand visitorInfo

browser

STRING

browserType

STRING

city

STRING

country

STRING

countryCode

STRING

device

STRING

ipAddress

STRING

isp

STRING

operatingSystem

STRING

org

STRING

state

STRING

| ### messaging\_interactions The `messaging_interactions` table contains info about contact center messaging interactions. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [LivePerson documentation](https://developers.liveperson.com/messaging-interactions-api-overview.html#getting-started "Opens in new tab: LivePerson documentation")

[messaging_interactions schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/messaging_interactions.json "Opens in new tab: messaging_interactions schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/messaging-interactions-api-methods-conversations.html "Opens in new tab: LivePerson API method") | messaging\_interactions table schema | **agentParticipants**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand agentParticipants

agentFullName

STRING

agentGroupId

INTEGER

agentGroupName

STRING

agentId

STRING

agentLoginName

STRING

agentNickname

STRING

permission

STRING

role

STRING

time

DATE-TIME

timeL

INTEGER

userType

STRING

userTypeName

STRING

| | --- | | **campaign**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand campaign

behaviorSystemDefault

BOOLEAN

campaignEngagementId

STRING

campaignEngagementName

STRING

campaignId

STRING

campaignName

STRING

engagementAgentNote

STRING

engagementApplicationId

STRING

engagementApplicationName

STRING

engagementApplicationTypeId

STRING

engagementApplicationTypeName

STRING

engagementSource

STRING

goalId

STRING

goalName

STRING

lobId

INTEGER

lobName

STRING

locationId

STRING

locationName

STRING

profileSystemDefault

BOOLEAN

visitorBehaviorId

STRING

visitorBehaviorName

STRING

visitorProfileId

STRING

visitorProfileName

STRING

| | **coBrowseSessions**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand coBrowseSessions

coBrowseSessionsList

ARRAY

agentId

STRING

duration

INTEGER

endReason

STRING

endTime

DATE-TIME

endTimeL

INTEGER

interactive

BOOLEAN

sessionId

STRING

startTime

DATE-TIME

startTimeL

INTEGER

type

STRING

| | **consumerParticipants**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand consumerParticipants

avatarURL

STRING

consumerName

STRING

email

STRING

firstName

STRING

lastName

STRING

participantId

STRING

phone

STRING

time

DATE-TIME

timeL

INTEGER

token

STRING

| | **conversationSurveys**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand conversationSurveys

surveyData

ARRAY

answer

STRING

question

STRING

surveyStatus

STRING

surveyType

STRING

agentDeleted

BOOLEAN

alertedMCS

INTEGER

brandId

STRING

browser

STRING

closeReason

STRING

closeReasonDescription

STRING

conversationId

STRING

csatRate

NUMBER

device

STRING

duration

INTEGER

endTime

STRING

endTimeL

INTEGER

firstConversation

BOOLEAN

isPartial

BOOLEAN

latestAgentFullName

STRING

latestAgentGroupId

INTEGER

latestAgentGroupName

STRING

latestAgentId

STRING

latestAgentLoginName

STRING

latestAgentNickname

STRING

latestQueueState

STRING

latestSkillId

INTEGER

latestSkillName

STRING

mcs

INTEGER

operatingSystem

STRING

source

STRING

startTime

DATE-TIME

startTimeL

INTEGER

status

STRING

| | **interactions**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand interactions

assignedAgentFullName

STRING

assignedAgentId

STRING

assignedAgentLoginName

STRING

assignedAgentNickname

STRING

interactionTime

DATE-TIME

interactionTimeL

INTEGER

interactiveSequence

INTEGER

| | **messageRecords**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand messageRecords

device

STRING

dialogId

STRING

messageData

OBJECT

msg

OBJECT

text

STRING

messageId

STRING

participantId

STRING

sentBy

STRING

seq

INTEGER

source

STRING

time

DATE-TIME

timeL

INTEGER

type

STRING

| | **messageScores**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand messageScores

mcs

INTEGER

messageId

STRING

messageRawScore

INTEGER

time

DATE-TIME

timeL

INTEGER

| | **messageStatuses**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand messageStatuses

messageDeliveryStatus

STRING

messageId

STRING

participantId

STRING

participantType

STRING

seq

INTEGER

time

DATE-TIME

timeL

INTEGER

| | **monitoring**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand monitoring

browser

STRING

city

STRING

conversationStartPage

STRING

conversationStartPageTitle

STRING

country

STRING

countryCode

STRING

device

STRING

ipAddress

STRING

isp

STRING

operatingSystem

STRING

org

STRING

state

STRING

events

ARRAY

serverTimeStamp

STRING

| | **summary**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand summary

lastUpdatedTime

INTEGER

text

STRING

| | **transfers**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand transfers

assignedAgentId

STRING

reason

STRING

sourceAgentFullName

STRING

sourceAgentId

STRING

sourceAgentLoginName

STRING

sourceAgentNickname

STRING

sourceSkillId

INTEGER

sourceSkillName

STRING

targetSkillId

INTEGER

targetSkillName

STRING

time

DATE-TIME

timeL

INTEGER

| | **unAuthSdes**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand unAuthSdes

events

ARRAY

serverTimeStamp

INTEGER

| ### messaging\_queue\_health The `messaging_queue_health` table contains messaging queue-related metrics. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [messaging_queue_health schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/messaging_queue_health.json "Opens in new tab: messaging_queue_health schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/messaging-operations-api-methods-messaging-queue-health.html "Opens in new tab: LivePerson API method") | messaging\_queue\_health table schema | **actionableAndConsumerLastMessage**

NUMBER | | --- | | **actionableAndDuringTransfer**

NUMBER | | **actionableAndManualSla**

NUMBER | | **actionableConversations**

NUMBER | | **avgWaitTimeForAgentAssignment\_AfterTransfer**

NUMBER | | **avgWaitTimeForAgentAssignment\_AfterTransferFromAgent**

NUMBER | | **avgWaitTimeForAgentAssignment\_AfterTransferFromBot**

NUMBER | | **avgWaitTimeForAgentAssignment\_NewConversation**

NUMBER | | **id**

STRING | | **maxWaitTimeForAgentAssignment**

NUMBER | | **maxWaitTimeForAgentAssignment\_AfterTransferFromAgent**

NUMBER | | **notActionableAndManualSla**

NUMBER | | **notActionableConversations**

NUMBER | | **notActionableDuringTransfer**

NUMBER | | **skill**

STRING | | **timestamp**

INTEGER | | **unassignedConversations**

NUMBER | | **unassignedConversationsAndFirstTimeConsumer**

NUMBER | | **waitTimeForAgentAssignment\_50thPercentile**

NUMBER | | **waitTimeForAgentAssignment\_90thPercentile**

NUMBER | ### queue\_health The `queue_health` table contains queue-related metrics. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [queue_health schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/queue_health.json "Opens in new tab: queue_health schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/operational-realtime-api-methods-queue-health.html "Opens in new tab: LivePerson API method") | queue\_health table schema | **abandonedEng**

NUMBER | | --- | | **abandonmentRate**

NUMBER | | **availableSlotsCount**

NUMBER | | **availableSlotsSum**

NUMBER | | **averageAvailableSlots**

NUMBER | | **averageQueueSize**

NUMBER | | **avgTimeToAbandon**

NUMBER | | **avgTimeToAnswer**

NUMBER | | **connectedEng**

NUMBER | | **currentAvailableSlots**

NUMBER | | **currentQueueSize**

NUMBER | | **enteredQEng**

NUMBER | | **id**

STRING | | **maxAvailableSlots**

NUMBER | | **maxQueueSize**

NUMBER | | **minAvailableSlots**

NUMBER | | **minQueueSize**

NUMBER | | **queueSizeCount**

NUMBER | | **queueSizeSum**

NUMBER | | **skill**

STRING | | **timestamp**

INTEGER | | **totalTimeToAbandon**

NUMBER | | **totalTimeToAnswer**

NUMBER | ### skills The `skills` table contains info about the agent skills in your LivePerson account. **Note**: Stitch will query for and replicate deleted skills. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [LivePerson documentation](https://developers.liveperson.com/skills-api-overview.html "Opens in new tab: LivePerson documentation")

[skills schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/skills.json "Opens in new tab: skills schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/skills-api-methods-get-all-skills.html "Opens in new tab: LivePerson API method") | skills table schema | **deleted**

BOOLEAN | | --- | | **id**

STRING | | **name**

STRING | | **pid**

STRING | ### users The `users` table contains info about the users in your LivePerson account. This includes agents, agent managers, administrators, and campaign managers. **Note**: Stitch will query for and replicate deleted users. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Full Table | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Useful links** | [LivePerson documentation](https://developers.liveperson.com/users-api-overview.html "Opens in new tab: LivePerson documentation")

[users schema on GitHub](https://github.com/singer-io/tap-liveperson/blob/master/tap_liveperson/schemas/users.json "Opens in new tab: users schema on GitHub")

[LivePerson API method](https://developers.liveperson.com/users-api-methods-get-all-users.html "Opens in new tab: LivePerson API method") | users table schema | **deleted**

BOOLEAN | | --- | | **id**

STRING | | **loginName**

STRING | | **pid**

STRING |