# Kustomer (v1) Information note **Kustomer is supported by the Singer community** This integration is powered by [Singer's](https://www.singer.io/) Kustomer tap. For support, [visit the GitHub repo](https://github.com/singer-io/tap-kustomer) or [join the Singer Slack](https://singer-slackin.herokuapp.com/). ## Kustomer integration summary Stitch’s Kustomer integration replicates data using the [Kustomer REST API v1](https://apidocs.kustomer.com/?version=latest). Refer to the [Schema](https://help.qlik.com/en-US/stitch/integrations/saas/kustomer#schema) section for a list of objects available for replication. ## Kustomer feature snapshot A high-level look at Stitch's Kustomer (v1) integration, including release status, useful links, and the features supported in Stitch. | **STITCH** | | | | | --- | --- | --- | --- | | **[Release status](https://help.qlik.com/en-US/stitch/integrations/identify-an-integration-version)** | Released on March 26, 2020 | **Supported by**

the Info icon

Indicates if the integration is supported by Stitch or the Singer community. | [Singer Community](https://www.singer.io/) | | **Stitch plan**

the Info icon

The type of Stitch plan required to use the integration. | Standard | **[API availability](https://help.qlik.com/en-US/stitch/developers/stitch-connect/guides/source-destination-reference)**

the Info icon

Indicates if the integration is available as a source in Stitch Connect. | the Success icon

This version of the integration is available via the API.

Available | | **Singer GitHub repository** | [singer-io/tap-kustomer](https://github.com/singer-io/tap-kustomer) | | | | **REPLICATION SETTINGS** | | | | | **[Anchor Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/anchor-scheduling)**

the Info icon

A type of replication scheduling where an integration's Replication Frequency is anchored to a time you select. | the Success icon

This feature is supported for this version of the integration.

Supported | **[Advanced Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/advanced-scheduling)**

the Info icon

A type of replication scheduling that allows you to specify granular start times for data extraction using cron expressions. | the Success icon

This feature is supported for this version of the integration.

Supported | | **Table-level reset**

the Info icon

Indicates if data can be reset at the table level. If unsupported, data can only be reset at the integration level. | the Remove icon

Table-level resets are not supported for this integration. Resets are only supported at the integration level.

Unsupported | **[Configurable Replication Methods](https://help.qlik.com/en-US/stitch/replication/replication-methods)**

the Info icon

Indicates if Replication Methods can be defined by you for tables in the integration. | the Remove icon

Configurable Replication Methods are not supported for this integration. Stitch will use pre-defined replication methods for tables you set to replicate.

Unsupported | | **DATA SELECTION** | | | | | **Table selection**

the Info icon

The ability to select individual tables for replication in the Stitch interface. If table selection is unavailable, all tables and all the columns they contain will be set to replicate by default. | the Success icon

This feature is supported for this version of the integration.

Supported | **Column selection**

the Info icon

The ability to select individual columns for replication in the Stitch interface. If column selection is unavailable, all columns will be set to replicate by default. | the Success icon

This feature is supported for this version of the integration.

Supported | | **Select all**

the Info icon

Indicates if the integration supports selecting all available tables and columns. | the Success icon

Supported

Supported | | | | **TRANSPARENCY** | | | | | **[Extraction Logs](https://help.qlik.com/en-US/stitch/replication/extractions/integration-extraction-logs)**

the Info icon

Logs detailing the Extraction phase of the replication process for a given integration. Includes error info, should an error occur. | the Success icon

This feature is supported for this version of the integration.

Supported | **[Loading Reports](https://help.qlik.com/en-US/stitch/replication/integration-loading-reports)**

the Info icon

Reports detailing the Loading phase of the replication process for a given integration. Includes the number of rows loaded for each table and error info, should an error occur. | the Success icon

This feature is supported for this version of the integration.

Supported | ## Connecting Kustomer ### Kustomer setup requirements To set up Kustomer in Stitch, you need: * **A Kustomer admin role**. Admin permissions or a role with **read** and **write** security permissions are required to create an API key in Kustomer. ### Step 1: Create a Kustomer API key 1. Login to your Kustomer account. 2. Navigate to **Settings > API Keys** 3. Click **New API Key**. 4. Select the roles that can have access to the API key. 5. **Leave the API expriation options blank.** If you set an expiration date, the API key will expire and break the connection to Stitch. In the event that this happens, you’ll need to re-generate the API key in Kustomer and enter the new key into Stitch. 6. Click **Create**. 7. Copy the API key and keep it readily available for the next step. **Note**: Kustomer will only display the key once, so save it somewhere secure for future reference. ### Step 2: Add Kustomer as a Stitch data source 1. [Sign into your Stitch account](https://app.stitchdata.com/). 2. On the Stitch Dashboard page, click the **Add Integration** button. 3. Click the **Kustomer** icon. 4. Enter a name for the integration. This is the name that will display on the Stitch Dashboard for the integration; it’ll also be used to create the schema in your destination. For example, the name “Stitch Kustomer” would create a schema called `stitch_kustomer` in the destination. **Note**: Schema names cannot be changed after you save the integration. 5. In the **API Key** field, paste the API key you obtained in [Step 1](https://help.qlik.com/en-US/stitch/integrations/saas/kustomer#obtain-api-key). ### Step 3: Define the historical replication start date The Sync Historical Data setting defines the starting date for your Kustomer integration. This means that data **equal to or newer than this date** will be replicated to your data warehouse. Change this setting if you want to replicate data beyond Kustomer’s default setting of **1 year**. For a detailed look at historical replication jobs, check out the [Syncing Historical SaaS Data](https://help.qlik.com/en-US/stitch/replication/syncing-historical-saas-data-resetting-replication-keys) guide. ### Step 4: Create a replication schedule Information note Replication schedules affect the time Extraction begins, not the time to data loaded. Refer to the [Replication Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling) documentation for more information. In the **Replication Frequency** section, you’ll create the integration’s [replication schedule](https://help.qlik.com/en-US/stitch/replication/replication-scheduling). An integration’s replication schedule determines how often Stitch runs a replication job, and the time that job begins. Kustomer integrations support the following replication scheduling methods: * [Replication Frequency](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/replication-frequency) * [Anchor Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/anchor-scheduling) * [Advanced Scheduling using Cron](https://help.qlik.com/en-US/stitch/replication/replication-scheduling/advanced-scheduling) (Advanced or Premium plans only) To keep your row usage low, consider setting the integration to replicate less frequently. See the [Understanding and Reducing Your Row Usage guide](https://help.qlik.com/en-US/stitch/getting-started/understanding-stitch-usage) for tips on reducing your usage. ### Step 5: Set objects to replicate Information note **Is an object missing or not replicating?** Verify that the object meets the requirements for [selection](https://help.qlik.com/en-US/stitch/replication/extractions/data-selection/setting-tables-and-columns-to-replicate#selection-requirements) and [replication](https://help.qlik.com/en-US/stitch/replication/extractions/data-selection/setting-tables-and-columns-to-replicate#replication-requirements). The last step is to select the tables and columns you want to replicate. [Learn about the available tables for this integration.](https://help.qlik.com/en-US/stitch/integrations/saas/kustomer#schema) **Note**: If a replication job is currently in progress, new selections won’t be used until the next job starts. * Selection options * Individual tables and columns * All tables and columns For Kustomer integrations, you can select: 1. **Individual tables and columns** 2. **All tables and columns** Click the tabs to view instructions for each selection method. 1. In the integration’s **Tables to Replicate tab**, locate a table you want to replicate. 2. To track a table, click the **checkbox** next to the table’s name. A blue checkmark means the table is set to replicate. 3. To track a column, click the **checkbox** next to the column’s name. A blue checkmark means the column is set to replicate. 4. Repeat this process for all the tables and columns you want to replicate. 5. When finished, click the **Finalize Your Selections** button at the bottom of the screen to save your selections. Information note **Important**: Using the **Select All** feature will overwrite any previous selections. However, selections aren’t final until **Finalize Your Selections** is clicked. Clicking **Cancel** will restore your previous selections. Refer to the [Select All guide](https://help.qlik.com/en-US/stitch/replication/extractions/data-selection/setting-tables-and-columns-to-replicate#set-all-data-to-replicate) for more info about this feature. 1. Click into the integration from the Stitch Dashboard page. 2. Click the **Tables to Replicate** tab. 3. In the list of tables, click the box next to the **Table Names** column. 4. In the menu that displays, click **Track all Tables and Fields**: ![The Track all Tables and Fields menu in the Tables to Replicate tab](https://help.qlik.com/en-US/stitch/images/replication/select-all-tables-menu.png)The Track all Tables and Fields menu in the Tables to Replicate tabThe Track all Tables and Fields menu in the Tables to Replicate tab 5. Click the **Finalize Your Selections** button at the bottom of the page to save your data selections. ### Initial and historical replication jobs After you finish setting up Kustomer, its **Sync Status** may show as **Pending** on either the Stitch Dashboard or in the Integration Details page. For a new integration, a **Pending** status indicates that Stitch is in the process of scheduling the initial replication job for the integration. **This may take some time to complete.** Information note **Initial replication jobs with Anchor Scheduling** If using Anchor Scheduling, an initial replication job may not kick off immediately. This depends on the selected Replication Frequency and Anchor Time. Refer to the [Anchor Scheduling](https://help.qlik.com/en-US/stitch/replication/replication-scheduling#job-scheduling-and-anchor-times) documentation for more information. #### Free historical data loads The first seven days of replication, beginning when data is first replicated, are free. Rows replicated from the new integration during this time won’t count towards your quota. Stitch offers this as a way of testing new integrations, measuring usage, and ensuring historical data volumes don’t quickly consume your quota. Information note **Replication will continue after the seven days are over**. If you’re no longer interested in this source, be sure to **pause** or **delete** the integration to prevent unwanted usage. ## Kustomer table reference Information note **Schemas and versioning** Schemas and naming conventions can change from version to version, so we recommend verifying your integration’s version before continuing. The schema and info displayed below is for **version 1** of this integration. This is the latest version of the Kustomer integration. Information note **Table and column names in your destination** Depending on your destination, table and column names may not appear as they are outlined below. For example: Object names are lowercased in Redshift (`CusTomERs` > `customers`), while case is maintained in PostgreSQL destinations (`CusTomERs` > `CusTomERs`). Refer to the [Loading Guide](https://help.qlik.com/en-US/stitch/replication/loading/destination-guides) for your destination for more info. ### conversations The `conversations` table contains information about conversations in the Kustomer app. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [Kustomer documentation](https://dev.kustomer.com/v1/conversations/ "Opens in new tab: Kustomer documentation")

[conversations schema on GitHub](https://github.com/singer-io/tap-kustomer/blob/master/tap_kustomer/schemas/conversations.json "Opens in new tab: conversations schema on GitHub")

[Kustomer API method](https://dev.kustomer.com/v1/conversations/get-conversations "Opens in new tab: Kustomer API method") | conversations table schema | **assigned\_teams**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | --- | | **assigned\_users**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | **channels**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | **created\_at**

STRING | | **created\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand created\_by

STRING

type

STRING

| | **custom**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand custom

auto_response_at

STRING

brand_str

STRING

business_area_str

STRING

case_id_str

STRING

close_out_tree

STRING

contact_reason_tree

STRING

desk_ticket_url

STRING

issue_report_tree

STRING

new_primary_menu_str

STRING

order_number_id

STRING

refund_status_str

STRING

return_requested_str

STRING

return_str

STRING

rma_id_str

STRING

serial_number_str

STRING

shopify_order_str

STRING

yale_call_reason_tree

STRING

yale_connectivity_str

STRING

yale_finish_str

STRING

yale_model_str

STRING

yale_notes_txt

STRING

yale_resolution_str

STRING

yale_serial_number_str

STRING

| | **customer**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand customer

STRING

type

STRING

| | **direction**

STRING | | **done\_count**

INTEGER | | **ended**

BOOLEAN | | **ended\_at**

STRING | | **ended\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand ended\_by

STRING

type

STRING

| | **ended\_by\_type**

STRING | | **ended\_reason**

STRING | | **external\_id**

STRING | | **first\_done**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand first\_done

assigned_teams

ARRAY

assigned_users

ARRAY

business_time

INTEGER

created_at

STRING

created_by

STRING

created_by_teams

ARRAY

last_message_direction

STRING

last_message_direction_type

STRING

message_count

INTEGER

message_count_by_channel

OBJECT

email

INTEGER

sms

INTEGER

voice

INTEGER

note_count

INTEGER

outbound_message_count

INTEGER

outbound_message_count_by_channel

OBJECT

email

INTEGER

sms

INTEGER

voice

INTEGER

time

INTEGER

| | **first\_message\_in**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand first\_message\_in

channel

STRING

created_at

STRING

direction_type

STRING

sent_at

STRING

| | **first\_message\_out**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand first\_message\_out

channel

STRING

created_at

STRING

created_by

STRING

created_by_teams

ARRAY

direction_type

STRING

sent_at

STRING

| | **first\_response**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand first\_response

assigned_teams

ARRAY

assigned_users

ARRAY

business_time

INTEGER

created_at

STRING

created_by

STRING

created_by_teams

ARRAY

STRING

response_time

INTEGER

sent_at

STRING

time

INTEGER

| | **first\_response\_since\_last\_done**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand first\_response\_since\_last\_done

assigned_teams

ARRAY

assigned_users

ARRAY

business_time

INTEGER

created_at

STRING

created_by

STRING

created_by_teams

ARRAY

STRING

response_time

INTEGER

sent_at

STRING

time

INTEGER

| | **id**

STRING | | **imported\_at**

STRING | | **last\_activity\_at**

STRING | | **last\_done**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand last\_done

assigned_teams

ARRAY

assigned_users

ARRAY

business_time

INTEGER

created_at

STRING

created_by

STRING

created_by_teams

ARRAY

last_message_direction

STRING

last_message_direction_type

STRING

message_count

INTEGER

message_count_by_channel

OBJECT

email

INTEGER

sms

INTEGER

voice

INTEGER

note_count

INTEGER

outbound_message_count

INTEGER

outbound_message_count_by_channel

OBJECT

email

INTEGER

sms

INTEGER

voice

INTEGER

time

INTEGER

| | **last\_message\_at**

STRING | | **last\_message\_direction**

STRING | | **last\_message\_in**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand last\_message\_in

created_at

STRING

sent_at

STRING

| | **last\_message\_out**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand last\_message\_out

created_at

STRING

sent_at

STRING

| | **last\_message\_unresponded\_to**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand last\_message\_unresponded\_to

created_at

STRING

sent_at

STRING

| | **last\_message\_unresponded\_to\_since\_last\_done**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand last\_message\_unresponded\_to\_since\_last\_done

created_at

STRING

sent_at

STRING

| | **last\_received\_at**

STRING | | **last\_response**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand last\_response

assigned_teams

ARRAY

assigned_users

ARRAY

business_time

INTEGER

created_at

STRING

created_by

STRING

created_by_teams

ARRAY

STRING

time

INTEGER

| | **links**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand links

self

STRING

| | **merged\_target**

BOOLEAN | | **message\_count**

INTEGER | | **modified\_at**

STRING | | **modified\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand modified\_by

STRING

type

STRING

| | **name**

STRING | | **note\_count**

INTEGER | | **org**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand org

STRING

type

STRING

| | **outbound\_message\_count**

INTEGER | | **preview**

STRING | | **priority**

INTEGER | | **queue**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand queue

STRING

type

STRING

| | **reopen\_count**

INTEGER | | **rev**

INTEGER | | **role\_group\_versions**

STRING | | **satisfaction**

STRING | | **satisfaction\_level**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand satisfaction\_level

sent_by_teams

ARRAY

| | **sla**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand sla

breach

OBJECT

STRING

metric

STRING

breached

BOOLEAN

matched_at

STRING

metrics

OBJECT

first_response

OBJECT

breach_at

STRING

satisfied_at

STRING

longest_unresponded_message

OBJECT

breach_at

STRING

satisfied_at

STRING

status

STRING

summary

OBJECT

first_breach_at

STRING

satisfied_at

STRING

version

INTEGER

| | **sla\_data**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand sla\_data

STRING

type

STRING

| | **sla\_version**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand sla\_version

STRING

type

STRING

| | **snooze**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand snooze

status

STRING

status_at

STRING

time

STRING

| | **snooze\_count**

INTEGER | | **status**

STRING | | **suggested\_shortcuts**

STRING | | **suggested\_tags**

STRING | | **tags**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | **total\_done**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand total\_done

business_time

INTEGER

time

INTEGER

| | **total\_open**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand total\_open

business_time

INTEGER

business_time_since_last_done

INTEGER

time

INTEGER

time_since_last_done

INTEGER

| | **total\_snooze**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand total\_snooze

business_time

INTEGER

time

INTEGER

| | **type**

STRING | | **updated\_at**

STRING | ### customers The `customers` table contains information about customers in the Kustomer app. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [Kustomer documentation](https://dev.kustomer.com/v1/customers/ "Opens in new tab: Kustomer documentation")

[customers schema on GitHub](https://github.com/singer-io/tap-kustomer/blob/master/tap_kustomer/schemas/customers.json "Opens in new tab: customers schema on GitHub")

[Kustomer API method](https://dev.kustomer.com/v1/customers/get-customers "Opens in new tab: Kustomer API method") | customers table schema | **active\_users**

STRING | | --- | | **avatar\_url**

STRING | | **birthday\_at**

STRING | | **conversation\_counts**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand conversation\_counts

all

INTEGER

done

INTEGER

open

INTEGER

snoozed

INTEGER

| | **created\_at**

STRING | | **created\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand created\_by

STRING

type

STRING

accepts_marketing_bool

BOOLEAN

activation_date_str

STRING

app_version_str

STRING

august_id_str

STRING

august_serial_number_str

STRING

bridge_date_installed_at

STRING

bridge_serial_number_str

STRING

connect_firmware_version_str

STRING

connect_serial_number_str

STRING

doorbell_date_installed_at

STRING

doorbell_firmware_version_str

STRING

doorbell_serial_str

STRING

firmware_version_str

STRING

keypad_firmware_version_str

STRING

keypad_installed_at

STRING

keypad_serial_str

STRING

last_autoresponse_at

STRING

last_order_id_num

INTEGER

last_order_name_str

STRING

latest_csat_num

INTEGER

latest_nps_num

INTEGER

lock_date_installed_at

STRING

lock_firmware_version_str

STRING

lock_serial_number_str

STRING

orders_count_num

INTEGER

os00_str

STRING

owner_guest_str

STRING

products_owned_str

STRING

proof_of_purchase_str

STRING

purchase_date_str

STRING

sales_force_id_str

STRING

total_spent_num

INTEGER

| | **deleted**

STRING | | **display\_color**

STRING | | **display\_icon**

STRING | | **display\_name**

STRING | | **emails**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand emails

email

STRING

type

STRING

verified

BOOLEAN

| | **external\_id**

STRING | | **external\_ids**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand external\_ids

external_id

STRING

verified

BOOLEAN

| | **facebook\_ids**

STRING | | **first\_name**

STRING | | **gender**

STRING | | **id**

STRING | | **imported\_at**

DATE-TIME | | **instagram\_ids**

STRING | | **last\_activity\_at**

DATE-TIME | | **last\_conversation**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand last\_conversation

channels

ARRAY

STRING

sentiment

OBJECT

confidence

NUMBER

polarity

INTEGER

tags

ARRAY

| | **last\_customer\_activity\_at**

STRING | | **last\_message\_at**

STRING | | **last\_message\_in**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand last\_message\_in

channel

STRING

sent_at

STRING

sentiment

STRING

sent_at

STRING

channel

STRING

sent_at

STRING

| | **last\_name**

STRING | | **last\_seen\_at**

STRING | | **links**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand links

self

STRING

| | **locale**

STRING | | **locations**

STRING | | **modified\_at**

STRING | | **modified\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand modified\_by

STRING

type

STRING

| | **name**

STRING | | **org**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand org

STRING

type

STRING

| | **phones**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand phones

phone

STRING

type

STRING

verified

BOOLEAN

| | **preview**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand preview

channel

STRING

preview_at

STRING

subject

STRING

text

STRING

type

STRING

| | **progressive\_status**

STRING | | **recent\_items**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand recent\_items

STRING

meta

OBJECT

klass_name

STRING

type

STRING

updated_at

STRING

| | **recent\_location**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand recent\_location

updated_at

STRING

| | **rev**

INTEGER | | **role\_group\_versions**

STRING | | **satisfaction\_level**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand satisfaction\_level

first_satisfaction

OBJECT

sent_by_teams

ARRAY

last_satisfaction

OBJECT

sent_by_teams

ARRAY

| | **sentiment**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand sentiment

confidence

NUMBER

polarity

INTEGER

| | **shared\_emails**

STRING | | **shared\_external\_ids**

STRING | | **shared\_phones**

STRING | | **shared\_socials**

STRING | | **signed\_up\_at**

STRING | | **smooch\_ids**

STRING | | **socials**

STRING | | **tags**

STRING | | **time\_zone**

STRING | | **updated\_at**

STRING | | **urls**

STRING | | **username**

STRING | | **verified**

BOOLEAN | | **watchers**

STRING | | **whatsapps**

STRING | ### kobjects The `kobjects` table contains information about Kustomer objects in the Kustomer app. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [Kustomer documentation](https://dev.kustomer.com/v1/klasses/ "Opens in new tab: Kustomer documentation")

[kobjects schema on GitHub](https://github.com/singer-io/tap-kustomer/blob/master/tap_kustomer/schemas/kobjects.json "Opens in new tab: kobjects schema on GitHub")

[Kustomer API method](https://dev.kustomer.com/v1/klasses/get-kobject "Opens in new tab: Kustomer API method") | kobjects table schema | **created\_at**

STRING | | --- | | **custom**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand custom

billing_status_str

STRING

comment_txt

STRING

delighted_link_str

STRING

order_created_at

STRING

order_number_str

STRING

order_updated_at

STRING

purchase_amount_num

INTEGER

score_num

INTEGER

shipping_address_str

STRING

shipping_country_str

STRING

shipping_state_str

STRING

shipping_zip_str

STRING

skus_txt

STRING

special_instructions_str

STRING

tags_str

STRING

total_price_num

NUMBER

total_price_str

STRING

updated_at

STRING

type

STRING

| | **description**

STRING | | **external\_id**

STRING | | **icon**

STRING | | **id**

STRING | | **klass**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand klass

STRING

type

STRING

self

STRING

| | **org**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand org

type

STRING

| | **title**

STRING | | **type**

STRING | | **updated\_at**

STRING | ### messages The `messages` table contains information about messages in the Kustomer app. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [Kustomer documentation](https://dev.kustomer.com/v1/messages/ "Opens in new tab: Kustomer documentation")

[messages schema on GitHub](https://github.com/singer-io/tap-kustomer/blob/master/tap_kustomer/schemas/messages.json "Opens in new tab: messages schema on GitHub")

[Kustomer API method](https://dev.kustomer.com/v1/messages/get-message "Opens in new tab: Kustomer API method") | messages table schema | **created\_at**

STRING | | --- | | **custom**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand custom

billing_status_str

STRING

comment_txt

STRING

delighted_link_str

STRING

order_created_at

STRING

order_number_str

STRING

order_updated_at

STRING

purchase_amount_num

INTEGER

score_num

INTEGER

shipping_address_str

STRING

shipping_country_str

STRING

shipping_state_str

STRING

shipping_zip_str

STRING

skus_txt

STRING

special_instructions_str

STRING

tags_str

STRING

total_price_num

NUMBER

total_price_str

STRING

updated_at

STRING

type

STRING

| | **description**

STRING | | **external\_id**

STRING | | **icon**

STRING | | **id**

STRING | | **images**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | **klass**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand klass

STRING

type

STRING

self

STRING

type

STRING

| | **tags**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | **title**

STRING | | **type**

STRING | | **updated\_at**

STRING | ### notes The `notes` table contains information about notes in the Kustomer app. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [Kustomer documentation](https://dev.kustomer.com/v1/notes/ "Opens in new tab: Kustomer documentation")

[notes schema on GitHub](https://github.com/singer-io/tap-kustomer/blob/master/tap_kustomer/schemas/notes.json "Opens in new tab: notes schema on GitHub")

[Kustomer API method](https://dev.kustomer.com/v1/notes/get-notes "Opens in new tab: Kustomer API method") | notes table schema | **body**

STRING | | --- | | **conversation**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand conversation

STRING

type

STRING

| | **created\_at**

DATE-TIME | | **created\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand created\_by

STRING

type

STRING

type

STRING

| | **deleted**

BOOLEAN | | **deleted\_at**

DATE-TIME | | **deleted\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand deleted\_by

STRING

type

STRING

| | **external\_id**

STRING | | **id**

STRING | | **imported\_at**

DATE-TIME | | **links**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand links

self

STRING

| | **modified\_at**

DATE-TIME | | **modified\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand modified\_by

STRING

type

STRING

type

STRING

| | **type**

STRING | | **updated\_at**

DATE-TIME | | **user\_mentions**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand user\_mentions

STRING

type

STRING

| ### shortcuts The `shortcuts` table contains information about shortcuts in the Kustomer app. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [Kustomer documentation](https://dev.kustomer.com/v1/shortcuts "Opens in new tab: Kustomer documentation")

[shortcuts schema on GitHub](https://github.com/singer-io/tap-kustomer/blob/master/tap_kustomer/schemas/shortcuts.json "Opens in new tab: shortcuts schema on GitHub")

[Kustomer API method](https://dev.kustomer.com/v1/shortcuts/KaRhy9CmfHsmaG4gZ "Opens in new tab: Kustomer API method") | shortcuts table schema | **conversation**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand conversation

name

OBJECT

operator

STRING

value

STRING

tags

OBJECT

operator

STRING

value

ARRAY

| | --- | | **created\_at**

DATE-TIME | | **created\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand created\_by

STRING

type

STRING

| | **deleted**

BOOLEAN | | **draft**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand draft

text

STRING

| | **id**

STRING | | **is\_private**

BOOLEAN | | **links**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand links

self

STRING

| | **modified\_at**

STRING | | **modified\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand modified\_by

STRING

type

STRING

type

STRING

| | **payload**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand payload

text

OBJECT

blocks

ARRAY

data

OBJECT

depth

INTEGER

entity_ranges

ARRAY

key

INTEGER

length

INTEGER

offset

INTEGER

inline_style_ranges

ARRAY

length

INTEGER

offset

INTEGER

style

STRING

key

STRING

text

STRING

type

STRING

entity_map

OBJECT

data

OBJECT

fallback_text

STRING

key

STRING

url

STRING

mutability

STRING

type

STRING

OBJECT

data

OBJECT

fallback_text

STRING

key

STRING

url

STRING

mutability

STRING

type

STRING

OBJECT

data

OBJECT

url

STRING

mutability

STRING

type

STRING

OBJECT

data

OBJECT

url

STRING

mutability

STRING

type

STRING

| | **type**

STRING | | **updated\_at**

DATE-TIME | ### tags The `tags` table contains information about tags in the Kustomer app. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [Kustomer documentation](https://dev.kustomer.com/v1/tags/ "Opens in new tab: Kustomer documentation")

[tags schema on GitHub](https://github.com/singer-io/tap-kustomer/blob/master/tap_kustomer/schemas/tags.json "Opens in new tab: tags schema on GitHub")

[Kustomer API method](https://dev.kustomer.com/v1/tags/NWydnz3xaPBWCePQp "Opens in new tab: Kustomer API method") | tags table schema | **color**

STRING | | --- | | **created\_at**

DATE-TIME | | **created\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand created\_by

STRING

type

STRING

| | **deleted**

BOOLEAN | | **id**

STRING | | **links**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand links

self

STRING

type

STRING

type

STRING

| | **type**

STRING | | **updated\_at**

DATE-TIME | ### teams The `teams` table contains information about teams in the Kustomer app. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [Kustomer documentation](https://dev.kustomer.com/v1/teams/ "Opens in new tab: Kustomer documentation")

[teams schema on GitHub](https://github.com/singer-io/tap-kustomer/blob/master/tap_kustomer/schemas/teams.json "Opens in new tab: teams schema on GitHub")

[Kustomer API method](https://dev.kustomer.com/v1/teams/get-team "Opens in new tab: Kustomer API method") | teams table schema | **created\_at**

DATE-TIME | | --- | | **created\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand created\_by

STRING

type

STRING

| | **deleted**

BOOLEAN | | **deleted\_at**

STRING | | **deleted\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand deleted\_by

STRING

type

STRING

| | **display\_name**

STRING | | **icon**

STRING | | **id**

STRING | | **links**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand links

self

STRING

| | **members**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | **modified\_at**

STRING | | **modified\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand modified\_by

STRING

type

STRING

type

STRING

| | **role\_groups**

ARRAY

This is a nested data structure. If your destination doesn't natively support nested data, attributes will be denested into a subtable. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>. | | **type**

STRING | | **updated\_at**

DATE-TIME | ### users The `users` table contains information about users in the Kustomer app. | **Replication Method [](https://help.qlik.com/en-US/stitch/replication/replication-methods)[the Info icon](https://help.qlik.com/en-US/stitch/replication/replication-methods)[](https://help.qlik.com/en-US/stitch/replication/replication-methods)** | Key-based Incremental | | --- | --- | | **Primary Key ![](https://help.qlik.com/en-US/stitch/images/replication/primary-key-icon.svg)** | id | | **Replication Key ![](https://help.qlik.com/en-US/stitch/images/replication/replication-key-icon.svg)** | updated\_at | | **Useful links** | [Kustomer documentation](https://dev.kustomer.com/v1/users/ "Opens in new tab: Kustomer documentation")

[users schema on GitHub](https://github.com/singer-io/tap-kustomer/blob/master/tap_kustomer/schemas/users.json "Opens in new tab: users schema on GitHub")

[Kustomer API method](https://dev.kustomer.com/v1/users/get-user "Opens in new tab: Kustomer API method") | users table schema | **avatar\_url**

STRING | | --- | | **created\_at**

DATE-TIME | | **created\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand created\_by

STRING

type

STRING

| | **deleted\_at**

STRING | | **display\_name**

STRING | | **email**

STRING | | **email\_signature**

STRING | | **email\_verified\_at**

STRING | | **first\_email\_verified\_at**

STRING | | **id**

STRING | | **links**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand links

self

STRING

| | **mobile**

STRING | | **modified\_at**

STRING | | **modified\_by**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand modified\_by

STRING

type

STRING

type

STRING

| | **password**

OBJECT

This is a nested data structure. If your destination doesn't natively support nested data, attributes in this object will be flattened into the table. <a href='/en-US/stitch/replication/loading/understanding-loading-row-usage-for-nested-data-structures' target='new'>Learn more</a>.

Click to expand password

allow_new

BOOLEAN

force_new

BOOLEAN

updated_at

DATE-TIME