# Troubleshooting - Creating apps This section describes problems that can occur when creating apps and visualizations in Qlik Sense. ## Images are not included in an app that has been moved from one Qlik Sense environment to another Possible cause You have created an app in Qlik Sense and moved the app to another Qlik Sense environment. When you move apps between Qlik Sense environments, images may not have been moved automatically. The images have to be handled manually, in different ways depending on between which environments the app has been moved. Proposed action Import the images from the Qlik Sense environment where the app was created to the target location using the Qlik Management Console. For more information, see [Manage Qlik Sense sites: Uploading objects to content libraries](https://help.qlik.com/en-US/sense-admin/November2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Administer_QSEoW/Managing_QSEoW/upload-objects-to-content-libraries.htm). ### Images are not included in an app that has been imported from Qlik Sense Desktop to Qlik Sense Possible cause You have created an app in Qlik Sense Desktop and imported the app to Qlik Sense. When you move apps between Qlik Sense environments, images may not have been moved automatically. The images have to be handled manually, in different ways depending on between which environments the app has been moved. Proposed action Import the images from the images folder of the Qlik Sense Desktop app using the Qlik Management Console. For more information, see [Manage Qlik Sense sites: Uploading objects to content libraries](https://help.qlik.com/en-US/sense-admin/November2024/Subsystems/DeployAdministerQSE/Content/Sense_DeployAdminister/QSEoW/Administer_QSEoW/Managing_QSEoW/upload-objects-to-content-libraries.htm). Tip noteImages are included automatically only when you move an app from one Qlik Sense Desktop installation to another. The default location of the images in Qlik Sense Desktop is <user>\Documents\Qlik\Sense\Content\Default. Information noteIf you have organized images in subfolders in the Content\Default folder in Qlik Sense Desktop, these have to be added manually to the app and its sheets, stories and text & image objects after importing the images. ## Images are not included in an app that has been moved from one Qlik Sense Desktop installation to another Possible cause You have moved an app between Qlik Sense Desktop installations. When you move apps between Qlik Sense environments, images may not have been moved automatically. The images have to be handled manually, in different ways depending on between which environments the app has been moved. Proposed action Do the following: * Copy the images from the PC where the app was created and paste into the images folder of the target location. The default location of the images in Qlik Sense Desktop is <user>\Documents\Qlik\Sense\Content\Default. ## The image I want to use does not seem to work Images are part of apps as thumbnails of the apps, sheets and stories, in the text & image object and in story slides. Possible cause You are using an image in a format that is not supported. Proposed action Do the following: * Convert the image to one of the supported formats (png, jpg, jpeg or gif). ## Using Insight Advisor impacts system performance Insight Advisor uses master items as fields in recommended charts. Possible cause The charts generated by the Insights are choosing fields that end up with costly charts. Proposed action Do the following: * Change what fields are exposed to published app users. For more information, see [Hiding fields from analysis](https://help.qlik.com/en-US/sense/November2024/Subsystems/Hub/Content/Sense_Hub/LoadData/hiding-fields-from-analysis.htm). ## I cannot find Reload when I right-click on an app I want to reload my app, but I do not see Reload when I right-click on my app. Possible cause You are do not have one or more of the following permissions set in QMC: * Update access to the app. * Read access to the HubSection\_Task resource filter. * HubAdmin role or Read and Create access to the ReloadTask resource filter. Proposed action Contact a QMC administrator to be assigned the HubAdmin role or to get create and read access to the ReloadTask resource filter. ## I cannot manage my app reload tasks in the hub I want to view my app reload tasks in the hub, but I do not see Manage reload tasks when I right-click an app. Possible cause The security rule HubSectionTask is disabled or you do not have read access to the HubSection\_Task resource filter. Alternatively, you may not have read access to app reload tasks in the hub configured in QMC. Proposed action Contact a QMC administrator to get read access to HubSection\_Task and either read access to app reload tasks in the hub or to be assigned the HubAdmin role. The HubAdmin role, dy default, has read access to app reload tasks in the hub. ## Thumbnails are not included when copying a sheet Possible cause You have copied a sheet from another app. Thumbnails are stored as app resources and are not included when you copy a sheet. Copying sheets within an app works fine. Proposed action You can copy an entire app and use that as starting point. This will include all resources, such as images. ## Right-to-left reading order works for some visualizations, but not others Possible cause You might notice some visualizations in Qlik Sense can display right-to-left languages such as Arabic or Hebrew without right-to-left reading order being activated in the app. However, to guarantee that the right-to-left reading order is applied correctly at all times and to all visualizations in the app, you need to activate this setting in the app. Proposed action Activate right-to-left reading order in the app to ensure the setting is applied to all visualizations in the app. Do the following: 1. In an unpublished app, click the More icon and then click the Settings icon to open app options. 2. Under Appearance > Right-to-left, select On or Off. Information noteIf a visualization is shared using Qlik Sense Charts, changing the reading order in the app will also affect the reading order in the shared chart. For more information, see [The reading order is incorrect in my shared chart](https://help.qlik.com/en-US/sense/November2024/Subsystems/Hub/Content/Sense_Hub/Troubleshooting/troubleshooting-navigate-interact.htm#Right-to).