Troubleshooting - Using data storytelling
This section describes problems that can occur when using data storytelling in Qlik Sense.
I cannot edit a story
I want to make changes to a story but I cannot edit it.
The story is published.
If you created the story, unpublish the story to enable editing.
For more information, see Unpublishing a story.
If you did not create the story, make a duplicate of the story to enable editing. The duplicated story will not be updated if the original story is updated.
For more information, see Working with stories.
A sheet is missing
When I play a story a sheet is missing.
The sheet has been deleted.
The sheet is private (located in another user's My sheets).
If the sheet is private, ask the owner of the sheet to publish it.
For more information, see Publishing and Publishing a sheet.
I cannot change a snapshot’s appearance
I want to use auto for a snapshot property but the snapshot’s appearance is not affected.
The snapshot is too small.
In storytelling view, increase the size of the snapshot.
For more information, see Editing slides.
I cannot take a snapshot
I want to take a snapshot but it is not possible.
The visualization you are trying to take a snapshot of is incomplete.
The visualization you are trying to take a snapshot of is an extension. Extensions do not have enabled snapshot functionality by default.
The visualization you are trying to take a snapshot of is a filter pane. Snapshots of filter panes are not supported.
Complete the visualization.
For more information, see Creating and editing visualizations.
Enable snapshot functionality in the main script of the visualization extension. To do this you have to set the snapshot property to true. You need permission to edit the script or need to get help from a developer.
For more information, see Allow snapshots of your visualization.
I cannot re-order slides in a story
I want to move a slide in the story timeline but it is not possible.
You are using the mouse on a hybrid device.
Do one of the following:
- Turn touch device support off in the global menu ().
- Hold the mouse button pressed for a while before moving the slide.
- Alternatively, use the touch screen instead and move the item by long-touch and drag.
The data in my snapshot does not exist in the visualization
When I go to the snapshot source, I cannot see the same data in the visualization as in the snapshot.
The user taking the snapshot has access to data you do not. This is because of section access rights defined in the data load script.
Request the same section access rights for you in the script.