Troubleshooting - Qlik Sense Mobile app

This section describes problems that can occur when using Qlik Sense Mobile app.

Qlik Sense download failed

When I try to download an app in the Qlik Sense Mobile app, I get an error message that the download failed.

Possible cause 1

The app contains section access and OMIT is used on key fields, which is not supported in the Qlik Sense Mobile app.

Proposed action  

Adapt the section access of the app to avoid using OMIT on key fields. This requires access to edit and reload the script of the app.

For more information, see Managing security with section access.

Possible cause 2

The app is too large to fit on your iOS device. You will receive a message stating that there is not enough storage space on your device.

Proposed action 1

Remove other apps and media from your iOS device.

Proposed action 2

Ask the developer of the Qlik Sense app to reduce the size of the app.

Proposed action 3

Reduce the size of the Qlik Sense app before you download it to your iOS device.

For more information, see Downloading apps in the Qlik Sense Mobile app.

Possible cause 3

When a download is requested from the server, if the app is not ready for download in 90 seconds, the download aborts.

Proposed action 1

Restart the download.

Proposed action 2

Ask the developer of the Qlik Sense app to reduce the complexity of the app. Download the app again.

Possible cause 4

If the connection to the server is lost for 15 seconds, the download fails.

Proposed action  

Restart the download.

Reduced Qlik Sense app cannot be downloaded

When I tap the Reduce button to download a reduced Qlik Sense app, I get the following error message: Failed to load bookmarks.

Possible cause  

You are using Qlik Sense Enterprise November 2017 or earlier. App reduction is supported on Qlik Sense Enterprise February 2018 or later only. You see the Reduce button because Qlik Sense Mobile February 2018 or later is installed on your iOS device.

Proposed action  

Upgrade your Qlik Sense Enterprise installation to February 2018 or later.

Insufficient memory to run Qlik Sense Mobile app

When I work with a Qlik Sense app in the Qlik Sense Mobile app, I get an error message that my device is out of memory. The Qlik Sense app closes.

Possible cause  

The Qlik Sense app requires more memory than is currently available on your device.

Proposed action  

Close all the other applications on your device and then try to open the Qlik Sense app again. You may need to log back into the Qlik Sense Mobile app.

Ask the developer of the Qlik Sense app to simplify the app so that it will run on your device.

Qlik Sense Mobile app hub could not be shown

When I am working with the Qlik Sense Mobile app, I get an error message that the mobile app hub could not be shown.

Possible cause  

The Qlik Sense app has encountered an internal error.

Proposed action  

Log back in to the mobile app. If the problem persists, please report it to Qlik Support.

Sending log files to your administrator

Your administrator may ask you to provide log files to help troubleshoot problems. To send diagnostics, you must first set up the email service on your iOS device.

Do the following:

  1. Select your profile icon y from the top menu in the Qlik Sense Mobile app.
  2. Tap Diagnostics.
  3. Enable Detailed diagnostics, if requested by your administrator.
  4. Tap Send application diagnostics.
  5. Send the email from iOS device email client.