Skip to main content

Troubleshooting - Creating apps

This section describes problems that can occur when creating apps and visualizations in Qlik Sense.

Images are not included in an app that has been moved from one Qlik Sense environment to another

Possible cause  

You have created an app in Qlik Sense and moved the app to another Qlik Sense environment.

When you move apps between Qlik Sense environments, images may not have been moved automatically. The images have to be handled manually, in different ways depending on between which environments the app has been moved.

Proposed action  

Import the images from the Qlik Sense environment where the app was created to the target location using the Qlik Management Console.

For more information, see Manage Qlik Sense sites: Uploading objects to content libraries.

Images are not included in an app that has been imported from Qlik Sense Desktop to Qlik Sense

Possible cause  

You have created an app in Qlik Sense Desktop and imported the app to Qlik Sense.

When you move apps between Qlik Sense environments, images may not have been moved automatically. The images have to be handled manually, in different ways depending on between which environments the app has been moved.

Proposed action  

Import the images from the images folder of the Qlik Sense Desktop app using the Qlik Management Console.

For more information, see Manage Qlik Sense sites: Uploading objects to content libraries.

Tip: Images are included automatically only when you move an app from one Qlik Sense Desktop installation to another.

The default location of the images in Qlik Sense Desktop is <user>\Documents\Qlik\Sense\Content\Default.

Note: If you have organized images in subfolders in the Content\Default folder in Qlik Sense Desktop, these have to be added manually to the app and its sheets, stories and text & image objects after importing the images.

Images are not included in an app that has been moved from one Qlik Sense Desktop installation to another

Possible cause  

You have moved an app between Qlik Sense Desktop installations.

When you move apps between Qlik Sense environments, images may not have been moved automatically. The images have to be handled manually, in different ways depending on between which environments the app has been moved.

Proposed action  

  • Copy the images from the PC where the app was created and paste into the images folder of the target location.

The default location of the images in Qlik Sense Desktop is <user>\Documents\Qlik\Sense\Content\Default.

The image I want to use does not seem to work

Images are part of apps as thumbnails of the apps, sheets and stories, in the text & image object and in story slides.

Possible cause  

You are using an image in a format that is not supported.

Proposed action  

  • Convert the image to one of the supported formats (png, jpg, jpeg or gif).

Using Insight Advisor impacts system performance

Insight Advisor uses master items as fields in recommended charts.

Possible cause  

The charts generated by the Insights are choosing fields that end up with costly charts.

Proposed action  

  • Change what fields are exposed to published app users.

For more information, see Hiding fields from analysis.

I cannot find Reload when I right-click on an app

I want to reload my app, but when I do not see Reload when I right-click on my app.

Possible cause  

You do not have one or more of the following permissions set in QMC:

  • Update access to the app.

  • Read access to the HubSection_Task resource filter.

  • Read and Create access to the ReloadTask resource filter.

Proposed action  

Contact a QMC administrator to get create and read access to the ReloadTask resource filter.

I cannot manage my app reload tasks in the hub

I want to view my app reload tasks in the hub, but I do not see Manage reload tasks when I right-click an app.

Possible cause  

The security rule HubSectionTask is disabled or you do not have read access to the HubSection_Task resource filter. Alternatively, you may not have read access to app reload tasks in the hub configured in QMC.

Proposed action  

Contact a QMC administrator to get read access to HubSection_Task and app reload tasks in the hub.

Thumbnails are not included when copying a sheet

Possible cause  

You have copied a sheet from another app. Thumbnails are stored as app resources and are not included when you copy a sheet. Copying sheets within an app works fine.

Proposed action  

You can copy an entire app and use that as starting point. This will include all resources, such as images.