# Verify connection errors when setting up a connection to QlikView documents When you create a connection to a QlikView document, use the Verify connection button to check that your connection is valid. A list of checks performed will appear under Details. If a test fails, you will see a red X next to that item in the list. ## Troubleshooting QlikView Desktop verification errors [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The connection parameters are formally valid. One or more connection parameters are incorrect or missing. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### QlikView Desktop is installed. Verify that QlikView Desktop is installed locally. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The QlikView Desktop license is valid. Verify that the QlikView Desktop license is not missing or expired. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The Windows user running the Qlik NPrinting Engine is a local administrator. Add the user to the Administrators group in Windows if they are not already a local administrator. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The document exists. The document specified does not exist. Verify that the document and path are entered correctly. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The specified identity can open the document. The specified user does not have access to the document. Verify user permissions in QlikView. You can also check the connection requirements for [QlikView Desktop](https://help.qlik.com/en-US/nprinting/February2025/Content/NPrinting/DeployingQVNprinting/NPrinting-with-QlikView.htm#_bm) ## Troubleshooting QlikView Server verification errors [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The connection parameters are formally valid. One or more connection parameters are incorrect or missing. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### QlikView Desktop is installed. Verify that QlikView Desktop is installed locally. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The QlikView Desktop license is valid. Verify that the QlikView Desktop license is not missing or expired. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The Windows user running the Qlik NPrinting Engine is a local administrator. Ensure that the Windows user running the Qlik NPrinting Engine is a local administrator. Add the user to the Administrators group in Windows if they are not already a local administrator. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The QlikView Server is reachable. If the QlikView Server cannot be reached, verify that the port is open. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The QlikView Server version is compatible with installed QlikView Desktop Verify that both QlikView Server and QlikView Desktop are the same version, including SR. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The account used to run Qlik NPrinting Engine belongs to the QlikViewAdministrators Windows group on the QlikView Server. Ensure that the Windows user running Qlik NPrinting Engine is part of the QlikViewAdministrators local group on the QlikView Server computer. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The specified QlikView Server has a valid license, and contains at least one document. * Verify that the QlikView Server license is not missing or expired. * Ensure that QlikView Server has at least one document. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The document exists. The document specified does not exist. Verify that the document and path are entered correctly. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The specified identity can open the document. The specified user does not have access to the document. Verify user permissions in QlikView. You can also check the connection requirements for [QlikView Server](https://help.qlik.com/en-US/nprinting/February2025/Content/NPrinting/DeployingQVNprinting/NPrinting-with-QlikView.htm#_bm2). ## Troubleshooting QlikView cluster verification errors [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The connection parameters are formally valid. One or more connection parameters are wrong or missing. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### QlikView Desktop is installed. Verify that QlikView Desktop is installed locally. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The QlikView Desktop license is valid. Verify that the QlikView Desktop license is not missing or expired. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The Windows account used to run the Qlik NPrinting Engine is a local administrator. Ensure that the Windows user running the Qlik NPrinting Engine is a local administrator. Add the user to the Administrators group in Windows if they are not already a local administrator. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The QlikViewManagement Service is reachable. If the QlikViewManagement Service cannot be reached, verify that the port (default is 4799) is open. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The QlikView Server version is compatible with installed QlikView Desktop Verify that both QlikView Server and QlikView Desktop are the same version, including SR. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The Windows account used to run the Qlik NPrinting Engine has access to QlikViewManagement Service. Ensure that the Windows user running the Qlik NPrinting Engine is in the QlikView Management API group, and part of the QlikView Administrators local group on the QlikView Management Service computer. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The Cluster ID is valid. The Cluster ID as entered does not exist. Verify the Cluster ID and try again. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### At least one QlikView Server in the cluster can open the specified document. Verify that at least one of the QlikView Servers in the cluster can open the specified document. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The QlikView Server is reachable. If the QlikView Server cannot be reached, verify that the port is open. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The account used to run Qlik NPrinting Engine belongs to the QlikView Administrators Windows group on the QlikView Server. Ensure that the Windows user running Qlik NPrinting Engine is part of the QlikView Administrators local group on the QlikView Server computer. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The specified QlikView Server has a valid license, and contains at least one document. * Verify that the QlikView Server license is not missing or expired. * Ensure that QlikView Server has at least one document. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The document exists. The document specified does not exist. Verify that the document and path are entered correctly. [](https://help.qlik.com/en-US/nprinting/Content/NPrinting/Troubleshooting/Verify-connection-to-QlikView-errors.htm) #### The specified identity can open the document. The specified user does not have access to the document. Verify user permissions in QlikView. You can also check the connection requirements for [QlikView Cluster](https://help.qlik.com/en-US/nprinting/February2025/Content/NPrinting/DeployingQVNprinting/NPrinting-with-QlikView.htm#_bm3).